The care is great from the providers, nurses. The issue is the autocracy in making an appt and the incorrect information on the portal. I had an appt for my 86 yo father on a Friday they listed as type of appt "hospital follow up" but he followed up after with the specialist that completed that. Then the app sends me daily messages to make a WellCare follow up. I ended up having to cancel the follow up appt I had for a month to turn around and change to WellCare appt for Medicare. Thing are way more complicated. I don't ask for hospital f/u appt they typed that in there. Taking off work for nothing Friday. So impersonal and God forbid you ask to speak to a person at the location, because who answers the phone is not at the location. It's so complicated to just see the doctor read more

They will not take any patient with medicare. seems they only want to take easy young patients. if you older then 65 they want nothing to do with you I called to check on what doctors are accepting new patients and told them I had medicare, last month and was give the name Dr SChoonover, I reqeust my medical records be transfered to him from the old doctor and called my insurance United Healthcare to change my PCP , once I got my new card I called to make an appointment. I was advised they are not taking any patient with medicare insurance. I do have a secondary insurance Untied healthcare but they still will not take me becasue I have Medicare. The represenative I spoke to one the phone wasn't very nice about it said that she can't control me being given wrong info. so now I have to wait and find another doctor. that will take medicare. Why is it that they won't take older folks that have insurance that I pay for. the girl told me they don't want to. plain and simple. what happened to doctors wanting to help people? once the started the concier service I knew that was the begining of doctors only choosing what patients they want to help. in looking I see a lot of one star reiews for this clinic. I'm shocked. the staff is the one making this clinic get poor reviews, I had gone to this clinc previously and the staff was great. wonder what happened? read more

They are terribly unorganized. They kept sending me bills for no show appointments, even though I went. Turns out, they had TWO accounts for me. Of course I refused to pay, as I went. But they never removed the charges...even though they fully admitted it was their mistake. Sent my "late bills" in to a collection agency. Not only that, good luck getting to see the same dr more than once. I could go on, but I won't. It's to much. I'll end it with how rude they are. Customer service is terrible. read more

Arrived 35 minutes prior to closing. Office was empty and could not see a doctor! No more walk-ins accepted! Not good!

Everyone at this clinic was nice and helpful, all very courteous. There was very little wait. Will definitely be using them again.

I had come in late during after hours and had the last appointment of the day. It seemed that the Doctor had got caught up dealing with another patient and since it was getting later Nurse Practitioner Laura Driggers was who I had the pleasure of meeting with for my medical needs.. and to make it as short and sweet as possible, this woman is a complete angel. Never have I received more caring service at any other medical center. Baylor in Midlothian is definitely my go-to Medical Family Center. read more

I had a terrible experience coming to this urgent care over the weekend. I was anxious about a personal situation in my life which led me to thinking I was having heart palpitations so I went to this urgent care to get checked out in hopes for peace of mind that everything was okay. I would have gone to my PCP, but it was a Saturday and he was closed. I was seen by Margaret PA who seemed hesitant on her exam. She first was telling me my heart sounded fine. But then a few minutes later after I questioned her about how my heart felt to me she said oh maybe it is a bit strong and that maybe I had a murmur. I have never been told I had a murmur. A lot of maybes from this PA. So she decided to do an EKG due to this finding. Did the EKG and told me I had an arrhythmia. I asked what kind because she wasn't upfront telling me. She seemed to just read off what the EKG machine said it was and what she told me wasn't even a type of "arrhythmia" As a provider you should always make your own interpretation and not go off of what a machine says to give you your answers. Anyone can read off of a machine. She stated I had two things wrong with my heart and wanted to run blood work and refer me to a cardiologist. So great.... my anxiety was out of control now with her telling me I had three different abnormalities with my heart and giving me STRICT ER precautions. Monday finally came around and I got in early that morning to see my PCP (praise God!!). He did an EKG and it was perfectly normal. He throughly examined me and guess what? No murmur. He told me i'm perfectly healthy and definitely do not need to see a cardiologist. He requested I show him my EKG that was done at BSW because he felt the PA I saw was incompetent and does not know how to read EKGs. And boy he was right. He read my EKG from that weekend and guess what? Normal... He also did his own repeat EKG and it was normal too. The EKG from BSW also seemed to have some artifacts - meaning it wasn't picking up correctly. Maybe the technician put the leads on wrong idk? At BSW - instead of performing a second Ekg on me to ensure the PA's diagnosis of me was correct at BSW she just went along with what the Ekg machine told her. It's truly sad a provider does not know how to care for patients and read an EKG. You shouldn't work in an urgent care especially if you can't read an EKG. And if you can't read them then tell me and don't just freak me out saying all this is wrong with my heart when in fact it isn't. And a murmur??? Did you not learn how to assess in PA school. Even my PCP was blown away by the care I received at BSW. Waste of my time. Waste of my money. And definitely freaked me out all weekend. Thank you. I will not be coming back to this urgent care ever again. Hopefully BSW will hire better providers who are more competent. I will not trust you to care for me, my family or friends ever. I feel they are just trying to make money and then "refer you" to another BSW speciality to make more money. read more

My family has received care from Baylor Family Medical for the past 12 years and we LOVE them!! The reception staff has always been friendly and efficient and worked with our schedule, especially when my kids have an urgent need. Our pediatrician is thorough and extremely caring and has earned our trust through the years, so we are patients for life!! We are grateful for Baylor Family!!! read more

I got sick while on a trip. I came back early and got in to the clinic. I was seen by the Nurse Practioner Donnelle Cuellar. She was wonderful. She treated me with the upmost respect and courtesy. She referred me to the an excellent ENT doctor. I would highly recommend her to anyone! read more

Amazing staff and all the doctors are so good at what they do. My family loves it here and we are grateful we found a place we could trust. If you are looking for honest and excellent medical professionals this is the place! Thank you for taking care of my family!!! read more

I really liked my Dr here - Moreland - but they're just too busy. Trying to get appointments is way too much work. Front office is very slow. They've got 3, 4 women sitting around gabbing while you stand and wait. They get booked up way in advance. Since they're that busy, we have gone ahead and changed physicians. read more

Excellent care. The staff are always polite and professional and welcoming. The doctors are always on time and include you in their diagnosis, treatment plan, and opinion. Great team! read more

The Dr's are great here, but the staff ruins it. I have been treated twice now, very poor. They are rude, unwilling and uncaring. I have moved my family healthcare due to the poor service and rudeness of the staff who handles the phones. They need a new job if they don't like this one, they are costing the office money by running off PAYING patients who have been coming there for years. read more

Dr. Coleman is awesome! Very knowledgeable and caring, he makes sure to do everything possible to give the best treatment. The nurses are great too, and are very patient. read more

They have a waiting room full of sick people and then stick a newborn in with them; they need separate waiting areas, a newborn is at major risk and it's beyond me why they would allow that, they could even just opt to take newborns right back to a room which is what the other medical facilities I have been to actually do... The staff rescheduled our appt without informing us, Dr Joslin was ok, and great about not over-prescribing meds, but the staff and the facility procedures were so bad I just could not go back or even recommend the place to anyone. read more