Staff is great. Food is fantastic. I had total knee replacement and it went great. The medical…read morestaff are so friendly and accommodating.

Yesterday I had my first appointment with Dr. Wagner at TX Knee and Hip Center in Ft. Worth. We…read morehave planned an upcoming needed knee revision near the end of the month. ..Needed pre-op for surgery. Luckily for us, the hospital took me in so I wouldn't have to come back up here to do this before my surgery date! The hospital has Free valet service! A good concereige staff. And wonderful people to check you in, (Julie B.), and fun, friendly, helpful people in the lab! (Cinda, and (?) I forgot your name; but I loved your haircut ). I'm praying the surgery personnel, nurses, and other staff are just as great. I bet they are! The hospital is beautiful and peaceful! Love the restful feeling one gets stepping inside the front door! Can't wait to see my room! A private suite where Billy will be staying with me! Awesome! "Lord, I pray the insurance covers it all, and I am praying for great surgical results from all in the OR. Amen." Need a peaceful but expensive getaway? Get sick and stay here! LOL! KIDDING!!! So far my review is 5's. I bet it's 10 by the time I leave!

I don't have too much of an opinion about this hospital. I've only ever had outpatient surgery…read morehere, and gone to a few doctor appointments here. The parking downtown can always seem intimidating, but for such a big hospital in a crowded downtown area, the parking was pretty easy. I do wish that they had a sky bridge from the parking lot into the hospital like they did for the employees, but it was locked. That being said, I've had worse experiences at hospitals, but I don't really have a complaint about this one.

Stay away from this place. Terrible service and absolutely no communication or coordination between…read moremedical professionals and Doctors.

I had my surgery done here last month and everyone's so kind and caring …read more I wouldn't go any place else .. Keep up the good work

Had 2 different stays here in less than 6 weeks and will never, ever return if I can help it. It…read moreused to be Medical Plaza and my father in law loved it then, but when we were in FW and needed an ER we went to where MP used to be and noticed the name had changed. We went anyway. All you really have to do, honestly, is walk in at 2-3 different times a day and go by the cafe (which closes at 2 pm!! and has little staff at other times), go by the waiting areas and just listen in and walk thru a couple floors and then do the same thing at Baylor and Texas Health downtown - both within 5 miles and you will clearly see the difference. Medical City is the only FOR PROFIT hospital of the 3 and it shows. Not near as clean , very little to offer people who need to stay for many hours on several days, parking is horrible, and our experience had us being charged (Medicare) for ICU rooms when we clearly were not in ICU and were not receiving ICU care (no dedicated nurse, no machines hooked up other than heart monitor strapped on which we walked around with on several floors, even went outside a couple times.......how is that ICU?). The bigger issues were testing equipment sitting everywhere in the hallway supposedly not working when we went for a nuclear stress test. The test was put off 3 times due to badly functioning equipment, then we had to stay an extra night (8 total just for a-fib which was being treated with meds only) just because someone couldn't read the test in a 4 hour period :-(( During that 8 day stay, my husband was skipped over 7 meals - he lost 13 lbs in that week because they would falsely have his scheduled for tests that never happened or got rescheduled and meal time had already passed. They even had in his chart a test scheduled on a Sunday! We all know random tests are not done on Sundays. We even overheard the nurses saying "why do they keep doing this stuff to this guy?" "they know we don't do tests on Sundays, I feel sorry for him." Then there was the 2 nights I left to go home when my husband was asleep about 8 pm and the front doors which was near the visitors parking lot - were LOCKED! I was told I had to go out the back where the employee entrance was and walk around the building........AFTER DARK.......DOWNTOWN!?!? Are you kidding me?? I was livid. There were a couple of good nurses, but just as many who appeared to be gabbing most the time and definitely had a chip on their shoulder if you asked for anything. During the 2nd visit for open heart surgery (not planned - told us we had to have it based on blockage seen thru angiogram (by the way - never get this test done if you can avoid it - get a calcium score test first or a different imaging test - shameless plug for excellent book that goes over alternative tests with less radiation and adequate information gained , just not the $$ they may want - read Paleo Cardiologist and have your eyes opened. You really need to know these things and not rely solely on the medical industry to do what is in your best interest. Also look into Dr Oracle ai program - awesome program accessible to all and used by many med students and physicians. Upon leaving this hospital on day 6 after open heart bypass surgery, the NURSE took my husband down to the loading area and put him in the FRONT seat (big no-no with airbags and open chest surgical healing) AND said there were no discharge instructions!! Seriously, a nurse told us this. I pulled the car out of the way for other people to get by, got out, left poor husband in car alone and went back up to the cardiac floor and asked about discharge instructions. The lady/nurse at the counter said "Oh, he never gave you one of these?" She held up a 7 page red letter typed cardiac care discharge instructions which had ALOT of things we needed to know about sleeping , sitting , coughing, meds, follow up time frames, etc etc etc. I said "no he did not, he said there weren't any!" and I grabbed it from her hand and left. I know the medical industry changed alot after Covid, but this is just ridiculous! Do yourselves a favor and ask and investigate and go inside and walk around the hospitals in your area BEFORE you need one!! Ask friends and famly - alot of them and get specific reasons why they liked or didn't like a hospital. Cute nurse NOT a good reason to go there. One toilet not working one day NOT a good reason to avoid that one. Be involved in your own life, your own decisions and your own medical care as well as that of your family members. Sadly it is a money driven field and many uninformed "clients" who would have no clue if they were being deceived..........unless they do a little digging and pushing when necessary. I pray your experience is better...........for everyone's sake.

Lindsey T - nurse was so freaking nice and professional. She was the absolute best. I would…read morerecommend this location to anyone. The security team doesn't play, the check in is legit. The team made me comfortable and safe. Jacob in the front was soft spoken and helpful at check in. The care extended to me was very helpful and kind.

The only good thing I can even find to say about this hospital and my wife's stay there was that…read morethe nurses on the 4th floor, in the Neuro area, were extremely nice and accommodating, even if they didn't coordinate to all have the same responses to questions and share similar information. The hospital itself is clean and well kept. However finding staff in the halls is sparse. You need someone your best bet is to hit the button on the bed. The biggest issue, and in all of the hospitals we have been to for my heart issues as well as my wife's health complications this on is by first the worst we've experienced, for having what could be a serious health issue, the whole time we were there it wasn't treated with any urgency at all. Hit the ER at 2130 hours, admitted around 0330 for seizures of unknown cause. No EEG or MRI in the first 24 hours. We kept mentioning the migraine headache she had, no relief and no understanding. So someone can be in extreme pain and have some serious health related issue and it's a "ho hum" response to testing and getting answers. 36 hours later we finally get an MRI. Almost 48 hours later the EEG and answers to the MRI. The Neurologist, Dr Niar, was a complete seemed so incompetent, we saw him once a day around 1130 or 1200 hours. On top of that, the god complex was horrible, he didn't like questions, he didn't like to be questioned, he didn't answer anything about other possibilities, and on day two he actually walked out on us as we were inquiring about the diagnosis. He caused more frustration and gave NO answers. No plan. No direction. We would have been better Googling symptoms and self diagnosing. She spent 3 frustrating days having episode after episode with no relief and no remedy. End of the visit, they couldn't find a cause and sent her home. What Dr does that? Ugh. These Dr's have forgotten that this is a service related industry where the patient pays the bills, they aren't God and they are supposed to show confidence and provide some sort of plan or answers, these Drs at this hospital did not do any of that. Add insult to injury, this wasn't our hospital of choice, we requested the Paramedics take her to UT Southwestern where her dr's are already helping with with this issue, and they go lazy and took her here instead. This is not a place I will ever wish to return or would ever want to send even my worst enemy.

Double billed me for Labs, even after alerting them to this fact. Waiting for them to review the…read morecharges, and they still billed me even though they stated they farmed out the labs to Labcorp and I was charged by them. I will be getting a new referral from my PCP tomorrow. Patient beware of this healthcare provider.

So happy I choose this hospital for my minor outpatient procedure…read more Very smooth and fast check-in. While waiting for nurse my exploring eyes went on duty. Though I wasn't able to eat or drink the break room area adjacent to entry/check in provided vending machine goodies and drinks. With free coffee and baked chocolate chip, peanut butter and sugar cookies. Nice! Within minutes from checking in the nurse came to take me to pre-op. She wasn't too engaging with an early morning dry approach that changed to a bit more engaging when I refused to remove my yellow knit cap for their paper blue. *Lol* Jennifer, Gladys, Doc P and anesthesiologist made me feel very welcomed, comfortable and in good care. My procedure per Doc P went very well. Aftercare staff was attentive and informative along with assisting for release. If I had to use this USMD again I wouldn't hesitate due to the Nice, Clean facility with Warm and Friendly staff.

Last Wednesday I had my very first ever colonoscopy procedure. From start to finish, the entire…read moreprocess was so much better than what I expected. The doctors and nurses were amazing!! Don't hesitate to use this hospital for your medical needs.

So far I have been treated with kindness and in a reasonable amount of time. I use MyChart and have…read moreall my appointments, instructions, and directions at my fingertips. JPS has excellent communications.

My 3rd pregnancy journey begins, and this time I'm having a Baylor baby! I arrived about an hour…read moreearly just to make sure I could secure a parking spot in the pavilion garage. I ended up finding a spot on Level 5 and taking the stairs down. My doctor (Maas) is amazing and so helpful. She's been my gynecologist for years and it's such a blessing that she will be there for my delivery. All of her staff have been a delight as well. There is a limit to how many deliveries can be taken each month which is great! The last doctor that delivered mine was overbooked and always so rushed, but not Dr Maas. She helped me through every question I had and explained thoroughly. I'm definitely more at ease with this pregnancy and not dreading my prenatal appointments.

This has been by far the best hospital experience I've ever had! Every single person we came into…read morecontact with here has been so kind, helpful, and intentional!

I'm disappointed with BSW Emergency Hospital. While helping a friend deep clean a house I was…read morecleaning in kitchen cabinets. Got into rats nest (not knowing what it was) I did not put mask on and breathed this for several hours. I have several medical conditions: COPD emphysema, diabetes, polycythemia vera, high b/p, hemochromatosis, high cholesterol, and a few more. When a friend came by and told me about the Hantavirus, it scared me. I phoned primary doctor, was told to get to ER since I have lung diseases and it's critical for me to be tested asap. Went to BSW emergency hospital explained to them why I needed this test done. A blood test was done and CT scan of chest (I had a bra on with underwire, informed tech but was not ask to remove bra). That will interfere with scan. I ask RN again about Hantavirus test. Was told they can not do it at this facility, I needed to go to bigger hospital. Ok then I needed to go. But I sat there waiting. At least 3 1/2 hrs have gone by. Why am I still here wasting my time and ask to leave. Once they released me, they told me to pickup prescription from CVS 24 hour service. Which I did, ask Pharmacist what the medication was for and he stated my lungs. Then looking at my release papers, they had diagnosed me with COPD and hemochromatosis. WHAT !!! I'm the one that told them that I had these two diseases and had a lung doctor. I didn't go to the hospital for that reason but they diagnose me with that, but I already knew that. I phoned and questioned this and got the run around. Wow, what a waste of time !! They don't allow photos or recordings so I apologize for the few photos I could take. I'm sure everyone has their own opinions about this emergency hospital, but I'm just very disappointed in how I was treated. They must not truly have listened to me. I have their names but I say lesson learned... don't go back !!

I was seen at Baylor Scott & White Emergency Hospital in Burleson tonight for possible kidney…read morestones and had a very positive experience. The team was responsive, compassionate, and highly professional throughout my visit. They moved efficiently while still taking the time to be attentive and thorough. What stood out most was how well the staff listened. I never felt rushed or dismissed. My concerns were taken seriously, my questions were answered clearly, and my comfort was checked on frequently. The coordination and quality of care gave me a lot of confidence. Emergency visits are never easy, but this team made it as smooth and supportive as it could be. I am very thankful for their dedication and would gladly recommend this facility.

I went to Burleson then to Mansfield. Have loved these care centers for over 40 years.read more

The good: excellent care from caring staff ... FIVE STARS!!!!!…read more The BAD: The billing office pressured me to pay half the bill THE DAY BEFORE my surgery, telling me that I couldn't have the surgery unless I paid up ... so I took out a Care Credit loan (while hopped up on pain meds!) since I didn't have my HSA account number handy. My surgery was September 2022. I called in October 2022, November 2022, December 2022, January 2023, and February 2023 to settle my bill before my HSA money expired. I was told by BSW -- and my insurance company -- that I owed NOTHING MORE. I got a bill on January 1, 2024 -- FIFTEEN MONTHS after my surgery -- saying I owe another $1,500! ZERO STARS for the billing department!

Wait was long but it was worth it. The nurses and doctors genuinely cared about my well being. they…read moregave me a EKG as soon as I got there and once I was in my private room they did my blood work. my nurses name was Sasha and she made sure to check on me often and you could tell she really did care unlike other nurses at different hospitals i've been too. this is my second hospital to go to and for the same reason and when I left I actually feel like I was cared for unlike Medical City Arlington. I was not treated any different because I dont have health insurance and I value that a lot.

The entire staff and JPS was fantastic after I was rear ended by a drunk driver in a truck off 820…read moreS in Fort Worth. I had a concussion - so I didn't know what was going on half of the time - a broken arm, and was in a lot of pain throughout my body, but had no real idea what was wrong when I woke up. They did X-rays, MRIs, found out what was wrong with me and put me back together. It was a very scary experience, but now that I'm better I can definitely say they are a very good trauma center. I'd highly recommend not getting in a car accident, but if you do and are near JPS, rest assured you'll be well taken care of. Thanks to everyone who helped me that night. You're the best!