From the moment I arrived, I was welcomed by such a kind and compassionate team. Everyone I…read moreencountered, including the technician who personally walked me to my room, made me feel comfortable and cared for. I especially want to recognize my nurse, Grace. She truly went above and beyond to make sure I was comfortable and had everything I needed before my surgery even began. She thoughtfully offered me a heated blanket, adjusted my pillows, and continuously checked to make sure I was comfortable. More importantly, she brought such a calming and uplifting presence. She made both my aunt and me laugh, and before I knew it, my nerves had completely disappeared. Her sweet compliments, genuine kindness, and willingness to answer every question I had made such a difference during a stressful time. Grace's compassion, professionalism, and ability to make her patients feel truly cared for are remarkable. I am incredibly grateful for the exceptional care she provided and for helping turn what could have been an anxious experience into one filled with comfort and reassurance. Thank you to Grace and the entire team for making me feel so well cared for.

Thank You to all the staff here really appreciate everyone for helping with a very unexpected eventread more

Today was my first time at this clinic and I must say when you walk in it feels so welcoming. It…read moredoesn't feel or smell like a doctors office.The ladies at the front desk greet you when you walk in and are quick to get you checked in. I think it's pretty cool that they have a fridge with the refreshments and snacks by the door to take on your way out. Dr. Tomi was so nice, and professional. She really takes the time to listens and engage.She's not in a rush to get you in and out in the 15 minute window like most offices. I'm so happy I found her and she restored my faith in doctors and reminded me that there are still doctors who truly care about their patients. The care and information is very thorough.

From the owner: Providing Excellent and compassionate primary care in welcoming environment where your voices are…read moreheard and faces are seen.

I would not recommend visiting this ER. The doctors' behavior and overall care felt unprofessional…read moreand inadequate. Dr. Huynh evaluated me for a recent back injury that was causing severe pain. When I explained that lifting my leg caused pain, she continued lifting it higher until I screamed that it hurt. During our conversation, she repeatedly stretched her glove directly in front of her face, which made the interaction feel awkward and uncomfortable. I was also told I would receive a different prescription for pain management, but only over-the-counter medications were sent in. When I later spoke with the director, Dr. Lee, he explained that Dr. Huynh did not have prescription privileges in their system to prescribe anything stronger for my pain, which seems inadequate for patients seeking treatment at an ER. He also told me that if I wanted stronger pain medication, I would need to return to the ER and receive it only while there, as he would not prescribe even a short-term supply despite the injury being recent and until I could see a specialist for my back injury. Dr. Lee and I spoke for about 45 minutes while I advocated for better pain management, explaining that I was already taking over-the-counter medication in amounts similar to the higher doses he was recommending, without relief. After a long discussion, he finally agreed to prescribe a steroid, although I was surprised that a steroid injection for inflammation was never offered while I was at the ER. Unfortunately, the doctors at this facility were not very helpful in addressing or managing the painful condition I was experiencing from a recent back injury. Because of this experience, I'll now have to spend additional time and money seeking care at another hospital.

Scam house, billed $32,000 for 2 CTs and an Xray, then threatened my wife and I to pay the…read moreremaining $22,000 our insurance refused to pay! Report consumer complaints here! https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

I came in with some back and hip issues, Dr. Rozier and his staff were amazing! They were pleasant,…read morenice and very helpful. Dr. Rozier asked all the right questions and got the ball rolling immediately on taking care of all my needs for my pain! I am so grateful to have found them!

I used to go to Expedian when they were on Walnut Creek by Walmart and I never had a bad…read moreexperience. But since they moved to Broad I feel like I've had issues at every visit. At my last visit, I paid over $100 upfront with insurance. The girl took a swab to test me for COVID&Flu which they charged me another $75 for when I checked out. She didn't tell me it was an additional cost... The NP seemed like he just googled my symptoms and said "oh it's possibly these things." Didn't bother to listen to my breathing or heart rate nor check my ears nose throat like normal checkups. The visit before that, another NP just listened to my differential diagnosis and went along with that and Rx'd me antibiotics rather than actually do appropriate testing. It's been a month since I visited and now they're billing me another $6. They've retroactively charged other family members that have went to this urgent care too. Definitely never going back.

The worst place to go get anything done. I went in for lab work and a couple of other tests; I…read morecalled to follow up on my lab work several days later and they told me my samples were lost. They didn't ever bother to call me and give me a heads up. I went to get my lab work re-done and when I finally get a call back, they tell me I have to pay another consultation fee which is $150, to have my results explained to me?! Which I was never told prior to getting my blood withdrawn, otherwise, I would have gone elsewhere. They are so unprofessional and rude and are only seeking to squeeze you for every last penny. This business is a joke - patient beware!!!

I am waiting for my prescriptions while feeling horrible and nothing...I've called twice, all my…read morelabs are in...I cannot get help. no return phone call, nothing. in the meantime, I'm at a loss for help and have been charged almost $250 and a months wait with no help. I think I've wasted my time and money. If you need menopause help quickly, go elsewhere. Signed, Still Miserable Update: I called corporate and they got in touch with regional, who then got in touch with the office. The office finally called me. It turns out that Lilly, the NP I was seeing, has left the office and my stuff just completely fell through the cracks. My scripts have now been sent in, finally. However, I'm wondering how things will be going forward and likely will be switching to a different provider as this experience has not let time feeling confident in the care I will be needing in an ongoing basis.

My experience was beyond disappointing from the start at this location…read more I have been in healthcare for more than 30 years and patient care has always been my biggest priority. With that being said, I know things can be busy or staffed and be shorthanded, but I'm not sure if that was the case. From the moment I walked in for my 1st appointment I felt very unwelcome! The receptionist barely acknowledged me was short unfriendly and almost seemed just irritated to be there. I have excellent insurance and I'm ver knowledgeable with insurance. She just told me my copay was $99 with no explanation, to me that was more than normal but I paid and will confirm with my ins EOB the costs. One of the responsibilities of a receptionist or front office is to set a 1st impression of a practice and this was a big failure on her part. The nurse that took my vitals was pleasant, the PA was great, knowledgeable and explained everything well. The second nurse that took my blood was outgoing and friendly, this gave me hope about my future appointments. I scheduled my follow up for a week later to review my results. On my second appointment there was a different receptionist and she was more pleasant. I was brought back quickly and a new nurse came in took my BP and explain another provider was here today than the normal one. She left saying she'd be in shortly. I waited 50 minutes no one ever came check in on me or explain why I was waiting so long! I would have been ok if someone came in, apologized for the wait and gave me an update but that never happened. After a hour of nothing I went to the front office and asked for a copy of my test results and said I've been waiting a hour no one has come in, I'll find another office. I was more shocked by the total lack of professionalism when she never once apologized and just printed my results out and handed them to me. I would not recommend this place to anyone I know. It's a corporate medical office and you would think they'd have better trading in place for their team. This was my worst experience ever and I still don't know what I paid for? Update!!!! As I thought I received my EOB today and they charge my ins more than $800 for a visit with a PA and blood work. Per my EBO I was only to pay $24. I'm not dealing with these people that abuse medical billing codes. I'm filling a complaint wit BCBS. I'll let them deal with their billing department. Always check your benefits and EOB most of these large Corp managed care facilities are run by business people that expect you not to catch their misuse of billing!

Very thourough examines. Doctor listens and ask questions and answers questions. Very friendly…read morestaff. Easy check in and check out. Most insurance accepted. Easy to find location and good office hours.

I went to Dr Nangha looking for a primary care doctor. When I arrived at the office, the nursing…read morestaff insisted that I was incorrect about my primary insurance which is Medicare. I insisted but later found out that they ignored me when filling out the intake paperwork. This resulted in a several months of calls to their billing department to get them to bill correctly instead of to my secondary insurance. I ended up paying for some of testing because they never got the coding right on it. Also, with no discussion of why or dosage or alternatives, I found that two meds were prescribed for me on the basis of my blood tests. They also made a referal to a cardiologist. That visit resulted in one medication dosage being cut to a correct amount and the other cancelled. Not going back to Healthcare Associates ever!!!

Dr Katrina E Birdwell, performed a double mastectomy with my consent, but only if I could have…read morereconstruction. She deceived me into believing that she was going to make the plans for the reconstruction, by having the Plastic Surgeon meet with us. I didn't know the process and trusted that every step I went through was going to lead to my request. However, she never planned to honor my request. She sent me to Radiation, "KNOWING" that once I had that, I would not be able to have reconstruction. She even taunted me about not being able to get it. I have other complaints, but this is the one that is most important. It was a dereliction of her duty, unethical, and cruel. Clearly a malpractice case. However, she covered herself on paper. I have PTSD now. She took away "MY CHOICE!! I trusted her!

I have used this office and Dr. Hyde as my primary doctor for over 10 years. There was a period…read morewhere the office staff were abrupt and disorganized at times, but I dealt with that in stride because Dr. Hyde is one of the best family physicians I've had. She is caring, attentive, and listens to my concerns. I've never felt "rushed" during her time in the room with me. Now that the office has moved locations, there seems to be an improvement in their customer service and the attitudes of their office staff.