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    Baylor Scott & White

    5.0 (1 review)

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    6 months ago

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    Orthopedic & Sports Medicine Center

    Orthopedic & Sports Medicine Center

    3.0(2 reviews)
    4.4 mi

    In the last five years I've had two injuries requiring the care of an orthopedic doctor, and I…read morefired two caregivers before I found Dr. Klein. He is a smart, capable, experienced physician with a penchant for very clear communication and a very affable bedside manner. I wish more doctors were like him!

    Very disappointed and discouraged with this office Especially Dr.Todd Johnson…read more Went in for first visit (DEC 2016) after waiting in waiting room 40 mins then in the doctor room for 30 mins finally the doctor comes in. Looked at our X-ray said you did a number on your heel bone its in 2 pcs.. He says to get a better look at it we need to get a cat scan done. $700.00 cat scan, later we are back in Dr. Todd Johnson clinic and says well I cant do the surgery you have to go to someone else. We asked didn't you see the foot was broke on the x-ray we brought you? He replied Very frustrated voice that the cat scan shows me the exact break and yes clearly its in 2 pcs.. So we ask why did you send us to get a cat scan done and have us come back here to tell us that you can not do the surgery. Why didn't you just tell us at the first visit. So we ask, Can you reduce this visit to help out with the fees to have to go to another Doctor since we have to pay a deductible before our Ins will cover any cost.. Then he says I have a family to feed too, is that all the questions you have? We said yes and left the room. Checking out the lady at front desk says the amount. We ask are you sure cause we have not paid our deductible for you to bill INS. Now 3 months later we are getting billed for the difference of what we were not charged up front cause they said Ins wouldn't pay. So we call up there and asked why we are being billed we told y'all that our Ins was not going to pay a dime until our deductible is met. The lady says sorry you owe the difference. So we replied our first visit here was a few days ago did y'all not see you charged us full price then due to Ins not paying till deductible is met? The lady says yes I see that, I'm sorry we billed you incorrectly but you owe the difference. So we said this is not right how y'all treated us the doctor spoke to us have us come in just to be told he cant do the surgery.. almost 4 months later still paying on cat scan,They allowed us to make payments knowing we are fixing to shell out a lot of money. Will not refer this clinic to anyone. originally - We went to a local 24 hr clinic to get an x-ray to confirm the foot was broke or not then we went to orthopedic and sports medicine center..

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    Orthopedic & Sports Medicine Center
    Orthopedic & Sports Medicine Center
    Orthopedic & Sports Medicine Center

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    Dallas Orthopedic and Shoulder Institute - Please meet our provider, Dr Jeff Zhao!

    Dallas Orthopedic and Shoulder Institute

    3.5(13 reviews)
    15.1 mi

    I was being treated for Plantar Fasciitis and the staff was very professional. The clinic was clean…read moreand organized and on time for appointments. I got used to other clinics making me wait an hour or more past my appointment time to get into the clinical room and then wait some more. I was pleasantly surprised that was not the case here. The Dr. was not rushing to get out of the room to the next patient, listened to my concerns and offered me options for relief.

    My experience with this practice was not pleasant. Dr. Zhao is a good doctor, but you see his PA as…read moremuch or more than you see him. I should have left after my first visit when patients were left standing out in the cold last winter. It was after lunch and the office didn't unlock the doors for 20 minutes after their office opened back up. They said they had an office meeting that ran over. The patients were very upset. I know because I was standing outside with them. I overlooked that, but the first time I tried to call, after what I thought was an error, went unreturned. This was my second visit. The text I received, showed my appointment with Kyle. I tried to call about that, but my calls were not returned. I mentioned that to Dr. Zhao who immediately took notes and had the office manager call to apologize. After more visits, I had a minor surgery that was over $109, 000. Even with insurance, I'll spend the rest of my life trying to pay off. That doesn't include his dr visits or therapy visits. Almost a year rocked on and my last visit was with Dr. Zhao. I purposefully asked to see him for my appointment because I wanted what I thought would be my exit visit to be with him. After the tech took my blood pressure and asked a series of questions, she told me Kyle, the PA, would be in to see me. I told her I made that appointment with Dr. Zhao, and at that point, she said, "Let me see what I can do." I could hear people laughing and talking right outside the door, but no one came to say, "Just a few more minutes" or anything!" After an HOUR in that room, I stuck my head out the door and said, "I've been waiting an hour. Do you know how much longer it's going to be?" The tech said, "You are next." After another 5 minutes, Kyle, the PA came in. He said I'm going to access you and then Dr. Zhao will come. You could tell he was mad. After he did a quick assessment, Dr. Zhao came in. I told him an hour of waiting is too long. He just said, he has Kyle to help with some of the appointments. I told him I understood that because many of my visits had been with Kyle, but I specifically asked for him on the appointment whereI was hoping to have the restrictions lifted. The restrictions were lifted, and I could not wait to leave that office. It seems the price of healthcare is rising but the level of care isn't. Needless to say, I would not recommend this office.

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    Dallas Orthopedic and Shoulder Institute - Dallas Orthopedic and Shoulder Institute: Jeff Zhao, D.O. is a Orthopedic Specialist serving Sunnyvale, TX

    Dallas Orthopedic and Shoulder Institute: Jeff Zhao, D.O. is a Orthopedic Specialist serving Sunnyvale, TX

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    Dallas Orthopedic and Shoulder Institute

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    Baylor Scott & White - orthopedists - Updated July 2026

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