Don't bother, just got to touchstone or literally anywhere else. The staff is grossly and…read morenegligently incompetent and rude. 1. I realized I lived closer to richardson location than Dallas, so I called the dallas location where 2 separate doctors had sent orders for 2 separate mri. The dallas people said no problem we confirm both orders have come in and we'll just make it to where you can schedule them at richardson. 2. I call the richardson location they CONFIRM both orders but say there is a problem and they need my doc to send a new fax, so I call my doctor and she sends the order again. I call back and CONFIRM that both MRI are going to be done the same appointment. 3. An hour before my appointment they tell me they're running late and delay my appointment by 30 minutes. 4. When I get there they make me wait 40 minutes AND THEN tell me they only have one order. I tell them that their receptionist had confirmed both orders and the same appointment for both. They do a fake apology of the sorry not sorry sounds like your problem not ours. So I only do the one MRI. The tech was rude and combative and the manager was a spineless mgmt type. 5. To schedule the other one they tell me no location has ever had a second order and that I made a mistake or the doc made a mistake. I call the doctor and they explain with a confirmation number from gateway that the fax had been sent received and confirmed. The receptionist says it was sent to the wrong number which the doctor said to them was given to her by gateway themselves. 6. After I leave they find the order, call me to schedule. They tell me they cant even do that kind of mri in the first place which im pretty sure is a lie because they dont want to see me and acknowledge their mistake given that when I originally scheduled they named both orders and confirmed all the details at that location. 7. They tell me that a survey will follow after they schedule and to stay on the line to give my thoughts and then they immediately just hang up. All around incompetent, lazy, late, and incapable of accountability. As someone with chronic pain and too many doctors this place is more a barrier to health than a credible business. Wasted my time which i dont have enough of and my peace of mind which im trying to get back. Wholly unsatisfactory and the staff should be embarrassed. I will be letting all of my doctors know. Ive never had problems with touchstone and will refuse to go to gateway again. Ridiculous.

11/7/24: I've been going to this location since 2021. I have always had a good experience during…read morethe check in process, while getting Xrays, CT scan or an MRI. Today I was greeted by Evelyn. She was very friendly and made me feel welcome. Bushra was the Xray technician and she was also very friendly and thorough. When given a choice, I prefer this location. It's very convenient, easy access, and plenty of parking.

It was a little tricky to get someone on the phone for an appointment but once I did, the process…read morewas smooth sailing from there. I was able to get in the next morning. The office was a nice atmosphere. I was brought right back after filling out my forms. Staff were friendly and made me feel comfortable throughout the whole process. I loved getting to choose the music I wanted to listen to and appreciated them giving me time estimates throughout the MRI. The cost was higher than I anticipated but I do feel like I received quality care in exchange.

I have been referred by Dr. Louis Coates for a sonogram of my jaw. I have been unable to contact…read moreANY Rayus location to schedule an appt., as I am placed on hold by your automated answering service. I would tell you how long I was on hold each time, but my patience expired before any of your staff picked up my call. I am still in need of the sonogram. I would like to schedule at your Richardson location, late afternoon Thursday March 5 or anytime on Friday, March 6, 2026. If anyone reads and reacts to this comment, can you please contact me? Sincerely, Al Harvey Alharvey1949@gmail.com 469-222-5499

I have always had a good experience. I had stopped going to try and consolidate doctor visits…read more However I have decided to go back. It's worth the extra doctors appointment.

Always an impeccable experience. Nurses & technicians are always kind and discrete. Quick with…read moreresults too (which is always appreciated).

I've used Touchstone Imaging in Richardson a number of times. Every visit has been a good…read moreexperience. The staff is friendly and professional; as are the technicians, who are reassuring and explain everything. The equipment is top notch, and the procedures go smoothly. I also appreciate being able to get the images from the procedure, as well as the doctor's report. Touchstone is where I come whenever I need any type of imaging. I highly recomend Touchtone Imaging in Richardson.

Able to make an appointment easily. Waited only a short amount of time in the waiting area once I…read morewas checked in. It took about 5-10 mins to perform the capture of images. I was however surprised at the cost after insurance was applied, it was a very high out-of-pocket. Touchstone did however provide a payment plan, which helped very much.

The front staff, Vickie and Emma are wonderful!! They worked so hard to get me in fast and worked…read morewith my Dr office to get everything needed and did it so fast. The best service!!

This has got to be the most poorly operated facility. I should have followed my gut when I received…read moremy initial call to set the appointment. The girl asked "what insurance do you have". I replied blue cross blue shield. She replied ok I'll need to call them and get it pre-approved. She asked for no additional information in regards to my insurance numbers. I thought to myself they must not have yet taught her anything beyond making calls. Here's the point, she had my member ID numbers etc but didn't know what BCBS means. So I show up today for my appointment. I must say, I saw no one working efficiently. I sat there 35 minutes past my appointment time. I told I was going to leave. They replied oh they are ready now. I go back, strip down and wait another 10 minutes. They take back another lady that stripped down after me. I walk back to see what's going on and I see staff on their phones, laughing and cutting up. My opinion, fire this team and close the boors. They are a disservice to the meaning of health care

Here's the story, I went in to prime diagnostics. The form my doctor filled out does not have an…read morearea to select elbow, it's Prime's form. So they wrote forearm and bicep. I spoke with the technician prior to the MRI and made sure she was aware that I needed to have it for my lower forearm all the way up to my upper bicep. Because that's where the injury was. She said she would do her best. When I went in to have my MRI read by the orthopedic surgeon, he said the MRI wasn't good and even the report given by Prime states that it does not capture the rupture area "unfortunately, the scan does not cover the distal most insertion". Which is where the rupture occurred. I've been calling and leaving messages at both doctors offices and prime for 2 days trying to get them to re-do the MRi they messed up at no cost to me. i paid cash. Both doctors offices said that they had reached out to prime and not heard back. I spoke with the Prime scheduling department supervisor and the billing supervisor. They kept referring me back to the other departments. I have a short window to complete this surgery but Prime is not providing a good service. I may have to go elsewhere and pay out of pocket again. So frustraing!

The care at Prime was truly 10/10! From the front office to the entire management team--special…read moreshout-out to Ms. Donna--everyone was so kind and attentive. As someone who can only do open MRIs, I really appreciated the warmth, patience, and professionalism of the radiologist and team. Thank you all so much for making the experience comfortable and stress-free. - Miya

The office was extremely nice and the tech was kind and helpful. I will definitely go there again…read moreif needed. Thank you so much!!!!!

The technician is very friendly and knowledgeable. The front desk Jennifer is friendly .read more

great place to have an MRI especially if you are claustrophobic. Fast efficient staff. Clean and…read morepleasant staff. On time. The only difficulty is having to deal with corporate to make appointment or have any questions. Corporate is hard to understand and they send you to the wrong place or cut you off, and they don't seem to know anything about the individual offices.

I went to get an MRI. I am claustrophobic so I went to up and open. I was uptight until I got in…read morethe machine. The staff was all very friendly. They let everyone pick a movie to watch to keep your mind occupied while you are in the machine. The teck I had took her time, I am sure she could tell I was uptight. She kept reassuring me and checking on my comfort. I give her an A+. The place was clean and seemed well kept. I would recommend this place. I will also go back if I need any other MRIs. As I was leaving I got a cd to bring to the Dr. I asked if I could view it they said they include a program on there so that I could. Got home and viewed it. I loved it!! I am not sure what I am looking at but it was cool. My opinion A+

Solis has taken care of me for years. A regular mammogram detected a lump long before I would have…read morefound it myself. I've been cancer free 15 years now. And I was thrilled when they opened a new office very close to my home. Care is excellent.

THEY DESERVE A NEGATIVE 5 stars. I get a call from them a week after I take the exam. I called…read moreback tho king it was my results, no it was just them trying to set up ANOTHER exam. I tell them I already had one and am still waiting on results. The rep that I spoke with was so useless I hung up. Called back 2 days later and got the same useless rep. She tells me the results were mailed on 7/1, well it's 7/9 and I still don't have them. She says there's nothing else they can do. They can't email them and they can't mail them again. I still have no idea what my results are. I will NEVER have another exam taken here again EVER.

I had open heart surgery 24 days ago. I could not be happier with the outcome of the surgery, the…read moreprofessionalism of Dr Williams and all his staff, the friendliness to put you at ease and finally the invested time by the Dr and his staff of PA's that took time to explain everything. This clinic is great. From the moment you walk in to the moment you leave, they make you feel as though you are a VIP, very important patient. The incorporated humor really helps in easing the anxiety and I never felt nervous or unsure. I am blessed that my cardiologist referred me for my surgery requiring replacement of a valve. Today I am walking normal, feel great and got the green light to start driving. I strongly recommend Dr Williams and his staff if you ever need a heart procedure. Thank you all so much. Gig em!!

I was having heart issues and Dr. John George snd Dr. Williams performed surgery…read moreThey found the problem right away and help set up a quadruple bypass. I believe both of these doctors saved my life that day. Thank you