We've been to this pharmacy as well as other S&W pharmacies in the area, on Canyon Lake Drive, and…read more in Belton. We have always received great service from both sites, and they are always willing to answer our questions when we have them. We are blessed to have them serving our community.

I've used this pharmacy for over a year. I am prescribed a Schedule II medication and the treatment…read moreI receive is atrocious! I am treated like a criminal and they show no respect. I believe I would receive better customer service from a drug dealer. I remain with them because my doctor is a BSW doctor. I've complained to him but what can he do. I've spoken to the manager with no results. The staff need a course in customer service and how to treat patients who take medication because they have to take the medication. The staff need to have compassion and respect for patients who MUST take a Schedule II drug because it is necessary to survive. What the staff fail to realize is, without customers, they would not have a job. Shame on you!

The worst & most appaling customer service I have ever had, anywhere. Everything goes wrong every…read moretime. It can take 3 weeks to get on rx.

Got my 2nd dose for the covid vaccine and received a 20% off anything in the store coupon…read more Staff was great!

They can't find prescriptions, when it's right in front of them. They will fill prescriptions you…read moredon't ask for, leave the one out you ordered causing extra TRIPS. They can't care less about the customs they serve. ALWAYS CHECK YOUR ORDER BEFORE LEAVING PREMISES!! THE PHARMACIST AND HER #2 are BOTH RUDE , and won't let you explain your problem. I'm going to find another PHARMACY. BEEN PUTTING UP WITH THEIR INCOMPETENCE FOR TOO LONG.

The pharmacy takes over 30 min. to get a person on the phone every time. I was given 3 different…read moredates I could pick up a controlled substance they didn't fill. My injections for diabetes never has the medication in stock. The drive up is impossibly slow as is waiting inside. Changing pharmacies again!!

This was my second visit to this pharmacy and it'll be my last. My first time there, I was kept…read morewaiting 10 minutes while the pharmacist talked to a customer in front of me about dog food. While I wouldn't ordinarily mind a chatty pharmacist, she could clearly see I was waiting and wasn't in the process of doing anything for the gentleman ahead of me except talking to him. I was in incredible pain and didn't want to be standing there forever waiting, but that's what you get with a small town pharmacy. On my second visit earlier this morning, I was told they don't honor discounts like GoodRX. My medication was already filled and, again, I was in agony so I wasn't about to have her send it to another pharmacy to be filled, knowing it'd take hours to get it done. The cashier was so rude to me, too insensitive and snotty about telling me no on the discount. I don't know or care why they don't do it - I care about how quick she was to ask for it was cash or credit as if I was disturbing her from other work. That same pharmacist was standing right there, just as indifferent to me as the woman in her employment. I will make the trek to Walgreens next time, even if they're not as convenient as Jarrell, and possibly more expensive because at least I know they treat their customers poorly but they're a big corporation. That lack of consideration from a small town pharmacy is wholly unacceptable. I'll be recommending to others to skip this place as well, letting them know they will be treated like an inconvenience.

Great job filling prescriptions. Always helpful and friendly. Love going here bc of how close it is…read morelocated and how quickly they are for ready pick up. Always get a text for confirmation.

Wow what a joke. How can you make a cvs feel like trash when…read moreno one ever really needs help. Well visit this store and have Ashely. Well that's what I was told her name was. (Short woman with black hair and glasses) Maybe she was having an off day but the energy that was given off was not welcoming. I had asked a simple question about a coupon that seemed to be rejected on my end as a customer. Yet was quickly told that's not what I asked. I looked up and stated I understand what you are asking yet my question remains was there an issue with said coupon. I waited to only be asked if I wanted to use other things I had on my account. Which I just proceeded and said yes. This individual definitely needs to understand what customer facing behaviors are.

I'm a disabled veteran I never use them, but my female friends had used them she had 7 refills left…read moreon her headache medicine and 30 pills when she got her refill it had 0 refills left and only got 10 pills after being redirected from Temple to Belton CVS charged Medicare for the refills but kept the others for themselves she has since called waste fraud and abuse, whomever they talked to probably split the profits. Hopefully another government agency sees this and starts an investigation.

I love this pharmacy! The are open 24/7 , which makes Pharmacy runs nice if we ever have an ER…read morevisit (my husband is prone to kidney stones) . Plus they are always super nice ! Love it

This pharmacy does not have its customer processes under control. First you call and try to order…read moreyour RX but they use the cheapest ink ever on the label so you can't read it by the time it's ready to refill, so you have to talk to a person. They give you an approximate time it will be ready They auto call you to come pick it up. If you call and ask how many are ready, they will say all are already when they aren't. You spend 45 minutes to an hour waiting whether it's in the car or inside. It's not until you get to the counter to pay for it that you find out.1) it's not ready, 2) it's not covered by insurance, 3) they gave it to someone else, even though you special ordered it, 4) They have no record of it in their pharmacy so you have to go home and get the bottle, 5) it requires a pre-authorization or 6) it's not in stock. And, they don't take GoodRx, so the worst surprise - you anticipate usual $7.50 copay; the nonchalantly say, "That will be $575.00." Why is it they don't know these things when you order it or why don't they call you back and tell you there's a problem before you wait in your car 45 minutes smelling fumes or go inside and wait even longer. Baylor, Scott and White needs to update their processes for customer service in a very, very bad way. There is a much better way to run a service business. Sadly, they don't know of it.

Very kind and knowledgeable. I don't feel like a number. I'm treated like a person. Tank you!read more

This is the Best Pharmacy I ever been to I love the people there they are so very friendly & kind &…read morehelpful there. This is the first pharmacy I came to after I got my prescriptions & it's the only one I will go to Thank u all at Bells Pharmacy

Probably the worst customer service I've ever experienced at any Walmart. Short hispanic guy with…read moremustache at customer service is rude and before I could catch his name, turned his name tag around. I will be notifying corporate offices especially since I worked at Walmart in San Antonio prior to moving here.

Today when I went shopping with a family member we had an awesome experience. We did our shopping…read morewhile looking at all the aisles that were fully stocked. The shop was successful, however, the best part of the shopping was the cashier. Her name is Anna. She is one of the best cashiers I have ever met. She handled our difficult order perfectly with a smile on her face. We realize her job is difficult. Thank God for cashier's like Anna. Thank you Walmart

Was very clean and easy to find what you are looking for . Shelves were well stocked. Employee were…read morefriendly.

Recently my best friend passed. (A rescued Shitzu). I got an 11 x 14 poster printed to frame &…read morehonor him. When I got home I got a good look at it and noticed it bent on the bottom. No biggie. But in the same area it seems the printer ink smeared. Went back this morning. Expecting to have some resistance. Immediately greeted by two employees. I explained. Without hesitation. SHAY said "I'll reprint it right now". I just want to say thank you to this Walgreens location to both Shay and Clyde. My dogs passing hasn't been easy and yall took care of me and Samson aka My Bobo