This is the best hotel experience I've had in many years, even compared to higher star…read moreaccommodations. Super clean, new, quiet, no weird smells, super comfortable beds and sheets, comfy desk chair of pleather which can be easily wiped of previous humans, TV has HBO and all basic channels, wifi fast, bathroom large and well lit and mirrored with huge counter space, kitchenette looks tiny but the fridge is much larger than usual that I fit 3 days worth of meals in there and it wasn't anywhere near full. Coffee machine was simple to run water through to clean before my use, super quick Keurig. They had paper plates, bowls, forks, coffee and plastic cups and even one large glass covered microwave dish for reheating food. I appreciate the large mirror, hooks and wall shelf at entrance and the huge closet and room safe. There is a black out shade and also a sheer shade which are far better than smelly drapes. All staff I came in contact with was helpful, polite and friendly. It's not very far from MOA and I noticed a shuttle at the front so I assume they even do airport pick ups, but didn't use so cannot confirm. There is a small amount of road noise but it's more of a quiet din. I did not use the pool, hot tub or work out room but they look fabulous. Each floor has a laundry room with counter operated machines if you need clean clothes and of course and in room ironing board and iron whoch easily pulls down from a slim cabinet. Obviously I highly endorse here if in the metro area.

When I went to sleep, I put the security latch on. When I woke up at 4am to use the restroom, I…read moreconfirmed it was on. Imagine my surprise then when at 8am (seriously, who starts housekeeping this early?!) housekeeping entered my room by disengaging the security latch. Wouldn't this be a clue that someone would be in the room, potentially asleep or in the shower unable to hear the knocking? This is infuriating and incredibly unsafe. Once the door opened and the security latch had caught, I was awake. No one called out "hello? Housekeeping" They just proceeded to disengage and walk in. Clean hotel. Would not stay again

What a great place to stay! Clean, neat, well maintained. Good breakfast, friendly staff,…read morecomfortable for a place away from home. We'll be back.

A satisfactory stay at a Hampton Inn. The hotel was clean. The staff were friendly. The breakfast…read morewas decent. A major downside was that for a two day stay the room does not get serviced. At a minimum I think housekeeping should get the trash. Fortunately I dropped my dinner trash in a hotel trash receptacle by the ice machine. One more thing was that there was not a laundry bag for dirty clothes. I was on the fourth floor. I did think it was a bit odd that the hotel only had one elevator.

I recently stayed here while I was in the Minneapolis area. This hotel was clean and absolutely…read morecozy upon entering. Staff at the front desk was very nice and I was able to get into my room pretty quickly. There weren't many people at all but i do highly recommend this place just because of how clean everything was. Bedrooms were nice and modern. The shower was absolutely clean. Great hallways that were very well lit. Do you even had a pool and a fitness room too though I sadly didn't utilize them. The breakfast was a bit subpar unfortunately but overall, this was a nice place to stay at for the night.

Worst service ever. Facility was fine. Trying to get someone to answer the phone after the visit…read moreor obtain a hotel receipt was the worst. I've been trying for over a week.

I have stayed in worse but standards seem low. My room was a king suite. Upon entering it smelled…read moreclean but I noticed a few little flies around the bed, could not figure out where they were coming from. Walking distance to the Mystic Lake amphitheater. Breakfast buffet offered in morning it's free don't have high expectations. Bed was comfortable and room was quiet.

do not recommend room was dirty with hair on bathroom floors and sheets , housekeepers are rude…read moreover heard one telling a trainee that if you find items in room after check out you can keep most visitors are out of towners. pool was a plus but had funny smell, location was great for our concert venue

We just returned from a 3 night stay at the hotel/casino for our company conference. We arrived…read morelater in the day on Monday. The customer service at check in was lackluster, but I gave the employee a bit of a hard time and he cracked a smile, telling me it was his Friday-- all good! The room was nice. Double queen, a single chair, plug ins for all different charger types in several spots throughout the room, Keurig coffee maker and a mini fridge in room. My two slight "complaints"-- the A/C blew straight out into nothingness (I don't understand why they don't direct them INTO the main space of the room, at the beds) and the shower water didn't get very hot (maybe most people don't like to turn red when they shower?‍) neither of which were earth shattering or made my time any worse. Oh, and the pillows-- weirdly airy, hard to get comfortable on, but better than flat lumpy pillows! Can't make everyone happy The casino itself was very nice, all non smoking which I appreciate so much! A lot of slot options, table games (can't talk much in those as I don't play), self serve beverage stations located all over. There IS a smoking room in the middle area of the casino for those who don't want to go outside. There are also several food options. Caribou Coffee was my stop each morning (Mint Condition!). There was an ice cream and dessert place called Sweet Temptations (didn't get a chance to try it), a cafe as well as some sit down restaurants and more fast food type offerings around the back. Also looked like there is a sports bar getting ready to open. The hotel also provides shuttle service to and from several places in the area throughout the day such as Mall of America. That was a nice option for my husband who joined me but was not part of the conference. As for our event, I can only assume that the buffets and food that we had were catered by the property... most of it was pretty unimpressive and flavorless. I don't want to dwell on that too much, though, for this review. Overall, if I am ever back in that area, I would visit again.

I came here for a work event and was impressed with what this hotel offered. I had a king suite in…read morethe promenade tower that met all of my needs. This hotel is a little odd though. Some areas seem outdated while other areas are quite modern. It could use a total makeover to make it more cohesive. Otherwise, it was great for a work gathering of 500+ people.

I would not bring kids here or park my vehicle here overnight. Pay more for comfort, security, and…read morebetter service elsewhere. This is an unsafe hotel and the management is terrible. The female manager at this location lacks the skill set it takes to manage and deal with people. She screwed up our reservations and when I called out the employee who screwed up, it was her and she became hostile and instead of dealing with it professionally or like a human being; she turned into a giant ghetto b*tch and kicked us out and it sounded like she was trying to ban un from returning to the property. Stay classy, Shakopee! She didn't think we could find a room in Shakopee but she must not think normal people travel for work and not every hotel is like this property she supposedly runs: a drug-infested party brothel. It didn't take long and I found a better room, better deal, much better experience.

First I want to say the staff at the Shakopee Best Western are very unprofessional and rude to…read moreguests that stay! Kristina "the manager" who lives in the hotel with her 4 kids came down and started fighting and saying we flipped the camera after her mom came in yelling when simply she could have came to talk professionally to us. Also Kristina has her kids working with her behind the desk and smokes weed all day and charges different prices all the time So many people have issues with her. I do not recommend staying. If you do come wait for KIM to work she is hands down the best!

An abuslute dump worst place I've ever stayed in avoid at all costs....electrical problem s in…read moreroom had to move rotten fruit on breakfast bar . Dirty towels in room from the last guests. I could go on all day about what issues this place has but at this point I just need to let it go!

I've stayed in some rough hotel's but this was like staying in a barn. Never again. Everything in…read morehotel is in rough shape and the little things that were done have poor craftman ship

I've told several people about the horrible condition of your hotel. They all agree I should be…read morerefunded. I am forwarding you pictures. I had requested a handicap room and my son stopped and double checked for me and when I checked in, I asked that it was a handicap room. It was not handicap friendly . It had a bathtub that was 12 inches on the side, hardly handicap accessible. The tub didn't drain and the shower didn't work. Your night clerk came in and tried to fix it and did not succeed. The aisle was so narrow. We had to move one chair to get my mother's walker through the door and down the aisle. The privacy chain did not go all the way down and the chain came off. Walking into the room the table had a broken brace on the leg. The refrigerator in the cabinet had doors that open opposites, and there was mold and rust on the hinges. The hot tub was cold and my mother got a chill and came home with a cold. The pool was also cold. The breakfast room left a lot to be desired. The waffle mix machine dribbled out. There were no eggs. One girl cannot run the front desk, check out clients, and keep the breakfast nook stacked. This is not the quality of service that I would expect from a country Inn and suites Motel. Thank you for your review of these items.

It was decent Hot tub worked, pool worked but not warm which…read moreis whatever Breakfast is the typical blah hotel breakfast, Rust on vents in bathroom Didn't spend much time here due to having lacrosse. Front desk attendant is left alone in the mornings which is weird as she was doing breakfast also

scam artists!! I booked a room and chose "pay when I arrive." then they charged my card without my…read morepermission. AND THEN they canceled my room without telling me!! dont even waste your time!!!!

I've stayed in a bajillion hotels and motels over the years. This was the worst, and I've seen some…read morerough ones. Needless to say, in spite of WASTING money, I booked another reservation elsewhere. It was glorious to bolt out the door. The Springhill Suites I went to for refuge from this disgusting excuse for a hotel was heavenly by comparison.

The hotel staff at the front is very rude!! I never write reviews ever, but she was unbelievably…read morerude. the lady with the mask

Smelled like weed People drinking in parking lot…read moreCouldn't see out the windows they were so gross Lamp shade was filthy Chunk of food on table Wood by hinges on cabinet broke No daily house keeping Room smelt like ball sweat from a fat guy