This is the best hotel experience I've had in many years, even compared to higher star…read moreaccommodations. Super clean, new, quiet, no weird smells, super comfortable beds and sheets, comfy desk chair of pleather which can be easily wiped of previous humans, TV has HBO and all basic channels, wifi fast, bathroom large and well lit and mirrored with huge counter space, kitchenette looks tiny but the fridge is much larger than usual that I fit 3 days worth of meals in there and it wasn't anywhere near full. Coffee machine was simple to run water through to clean before my use, super quick Keurig. They had paper plates, bowls, forks, coffee and plastic cups and even one large glass covered microwave dish for reheating food. I appreciate the large mirror, hooks and wall shelf at entrance and the huge closet and room safe. There is a black out shade and also a sheer shade which are far better than smelly drapes. All staff I came in contact with was helpful, polite and friendly. It's not very far from MOA and I noticed a shuttle at the front so I assume they even do airport pick ups, but didn't use so cannot confirm. There is a small amount of road noise but it's more of a quiet din. I did not use the pool, hot tub or work out room but they look fabulous. Each floor has a laundry room with counter operated machines if you need clean clothes and of course and in room ironing board and iron whoch easily pulls down from a slim cabinet. Obviously I highly endorse here if in the metro area.

When I went to sleep, I put the security latch on. When I woke up at 4am to use the restroom, I…read moreconfirmed it was on. Imagine my surprise then when at 8am (seriously, who starts housekeeping this early?!) housekeeping entered my room by disengaging the security latch. Wouldn't this be a clue that someone would be in the room, potentially asleep or in the shower unable to hear the knocking? This is infuriating and incredibly unsafe. Once the door opened and the security latch had caught, I was awake. No one called out "hello? Housekeeping" They just proceeded to disengage and walk in. Clean hotel. Would not stay again

I recently stayed here while I was in the Minneapolis area. This hotel was clean and absolutely…read morecozy upon entering. Staff at the front desk was very nice and I was able to get into my room pretty quickly. There weren't many people at all but i do highly recommend this place just because of how clean everything was. Bedrooms were nice and modern. The shower was absolutely clean. Great hallways that were very well lit. Do you even had a pool and a fitness room too though I sadly didn't utilize them. The breakfast was a bit subpar unfortunately but overall, this was a nice place to stay at for the night.

This was a nice hotel but they don't have any pack n plays. This was very surprising/disappointing…read moreand negatively impacted our stay as no one slept well. (To clarify it's not that they just weren't available. They don't even have them at that location).

We all know you're coming here for the pool or for the track!…read more It's not a bad place BUT there are lots that need to better. In my opinion it's 2 stars because you're paying 126$ a night. So it's hard to expect a lot. The pool with the slide is the main attraction! It's great for kids. Lots of fun for kids 2 and under with the little kiddy pool and small slide. And a 4year old and love the big slide. Lots of places to sit and for adults there is a big hot tub. Down sides are: You have to use the phone and call for towels in the pool. Botha days there was zero sitting out. We have to ask for a shower curtain because they forgot to put one in! There is poor ventilation in the bathroom so there was lots of black mold and the tub was full of stains. The beds were fine and the tv selection is weak and could be better. Overall you're coming here for a reason. So the pool is worth 125$.

My family and I stayed here five hours too long on the night of November 7, 2025. I am familiar…read morewith Shakopee and found this to typically be an average, yet solid/reliable choice. While my s/o and I were getting ready for bed, I saw something scurry across it. I swore it was a tick, so I alarmed him and we checked it out. There was not just one. Not two. Not three. I could keep going. Not four (that would have been a treat) but WELL over 20 bed bugs between the two queen beds. They were crawling out from the pillow cases and back in when we tried to obliterate them. I have a three year old and four year old ALREADY asleep in one of these infested beds. My s/o said we had to leave and I agreed, as I was killing these things like a in video game. He went to the front desk to complain, to which he was greeted by two staff members - denying our photos were taken at this location of this hotel, right then and there, as they just replaced all mattresses. The sheets in our photos were not theirs and the bugs were not bed bugs. He eventually made it back up to the room, nearly fuming at this point. I had gotten the kids up and we started packing our things. We decided to strip the beds and that is where the meatiest, juiciest, and I mean I didn't even know bed bugs could get this big, fat nest of where they were hiding. The variation in size of these things is unsettling at the least. Fresh new baby ones, so small almost the bare eyeball can't see it, to looking similar to a box elder bug. These bugs are eating dang good and they've been there for quite some time, clearly. I was upset. My kids were sleeping in that bed. I rolled up the sheet and walked downstairs. I said "this absolutely is your bed sheet" and started unraveling it. Met with doubt, they asked "well can we see one". Right at the end of the balled up fitted sheet, there were at least six. They stared, grabbed it and said - "we are gonna take this, call pest control, and you can get a refund but we have no available rooms for the night so you have to check out". Not once was there an apology, not once did we feel like our experience was heard without having to prove ourselves. On top of that, when we got home (1am) according to our research, we had to go through the whole process of stripping our clothes, sealing every item in a bag to isolate it, wash completely separate on specific cycles/reps, wash the living daylights out of our scalp and bodies. Prior to this event, the towels ran completely out and there was well over five families in the space. The towel area stayed empty for over an hour. And our bedsheets prior to climbing in the bed had blood splats on them - later connected the dots that when bed bugs get squashed and they're as fat as these ones were, they splat a lot of blood - also which the staff completely denied. So this all adds up. Lousy customer service. Lousy cleanliness. Lousy every literal basic thing. Whether the sheets were clean, the mattresses are new, or the pictures weren't from their hotel (see attached photos), regardless this is unacceptable and there is no excuse that is a good enough one.

We just returned from a 3 night stay at the hotel/casino for our company conference. We arrived…read morelater in the day on Monday. The customer service at check in was lackluster, but I gave the employee a bit of a hard time and he cracked a smile, telling me it was his Friday-- all good! The room was nice. Double queen, a single chair, plug ins for all different charger types in several spots throughout the room, Keurig coffee maker and a mini fridge in room. My two slight "complaints"-- the A/C blew straight out into nothingness (I don't understand why they don't direct them INTO the main space of the room, at the beds) and the shower water didn't get very hot (maybe most people don't like to turn red when they shower?‍) neither of which were earth shattering or made my time any worse. Oh, and the pillows-- weirdly airy, hard to get comfortable on, but better than flat lumpy pillows! Can't make everyone happy The casino itself was very nice, all non smoking which I appreciate so much! A lot of slot options, table games (can't talk much in those as I don't play), self serve beverage stations located all over. There IS a smoking room in the middle area of the casino for those who don't want to go outside. There are also several food options. Caribou Coffee was my stop each morning (Mint Condition!). There was an ice cream and dessert place called Sweet Temptations (didn't get a chance to try it), a cafe as well as some sit down restaurants and more fast food type offerings around the back. Also looked like there is a sports bar getting ready to open. The hotel also provides shuttle service to and from several places in the area throughout the day such as Mall of America. That was a nice option for my husband who joined me but was not part of the conference. As for our event, I can only assume that the buffets and food that we had were catered by the property... most of it was pretty unimpressive and flavorless. I don't want to dwell on that too much, though, for this review. Overall, if I am ever back in that area, I would visit again.

I came here for a work event and was impressed with what this hotel offered. I had a king suite in…read morethe promenade tower that met all of my needs. This hotel is a little odd though. Some areas seem outdated while other areas are quite modern. It could use a total makeover to make it more cohesive. Otherwise, it was great for a work gathering of 500+ people.

I saw a fair share of comments bashing this place, and after staying here, I honestly can't see…read morehow. For the price and the proximity to the new Mystic Lake Amphitheater, this hotel was incredible. From the Baymont, you're about a 30-minute drive to downtown Minneapolis and roughly a 12-minute walk to Mystic Lake. The hotel does have some age to it, but the people working there clearly do a great job keeping it clean, comfortable, and looking good. The beds were comfy, the TV was a good size, and the bathroom had all the proper amenities. If I ever come back to the area, I wouldn't hesitate to stay here again. Special shoutout to the guy running breakfast. His upbeat attitude and genuine care for the guests really stood out and helped make the trip feel special and memorable.

Our group booked 6 months in advance for our trip next month on the 20th-22nd and we all got…read moreseperat emails saying our bookings where canceled. After calling the number provided there corporate office said everything was fine and did not know what we where talking about then finally getting transferred around 4 different times we finally get the front desk of the hotel we where supposed to he staying at and they confirmed that they had canceled us not due to some mechanical issues that they told the other party's of our group but in fact that another group bought out the whole hotel and they won't be honoring our bookings made months in advance.

I would not bring kids here or park my vehicle here overnight. Pay more for comfort, security, and…read morebetter service elsewhere. This is an unsafe hotel and the management is terrible. The female manager at this location lacks the skill set it takes to manage and deal with people. She screwed up our reservations and when I called out the employee who screwed up, it was her and she became hostile and instead of dealing with it professionally or like a human being; she turned into a giant ghetto b*tch and kicked us out and it sounded like she was trying to ban un from returning to the property. Stay classy, Shakopee! She didn't think we could find a room in Shakopee but she must not think normal people travel for work and not every hotel is like this property she supposedly runs: a drug-infested party brothel. It didn't take long and I found a better room, better deal, much better experience.

First I want to say the staff at the Shakopee Best Western are very unprofessional and rude to…read moreguests that stay! Kristina "the manager" who lives in the hotel with her 4 kids came down and started fighting and saying we flipped the camera after her mom came in yelling when simply she could have came to talk professionally to us. Also Kristina has her kids working with her behind the desk and smokes weed all day and charges different prices all the time So many people have issues with her. I do not recommend staying. If you do come wait for KIM to work she is hands down the best!

An abuslute dump worst place I've ever stayed in avoid at all costs....electrical problem s in…read moreroom had to move rotten fruit on breakfast bar . Dirty towels in room from the last guests. I could go on all day about what issues this place has but at this point I just need to let it go!

I've stayed in some rough hotel's but this was like staying in a barn. Never again. Everything in…read morehotel is in rough shape and the little things that were done have poor craftman ship

I've told several people about the horrible condition of your hotel. They all agree I should be…read morerefunded. I am forwarding you pictures. I had requested a handicap room and my son stopped and double checked for me and when I checked in, I asked that it was a handicap room. It was not handicap friendly . It had a bathtub that was 12 inches on the side, hardly handicap accessible. The tub didn't drain and the shower didn't work. Your night clerk came in and tried to fix it and did not succeed. The aisle was so narrow. We had to move one chair to get my mother's walker through the door and down the aisle. The privacy chain did not go all the way down and the chain came off. Walking into the room the table had a broken brace on the leg. The refrigerator in the cabinet had doors that open opposites, and there was mold and rust on the hinges. The hot tub was cold and my mother got a chill and came home with a cold. The pool was also cold. The breakfast room left a lot to be desired. The waffle mix machine dribbled out. There were no eggs. One girl cannot run the front desk, check out clients, and keep the breakfast nook stacked. This is not the quality of service that I would expect from a country Inn and suites Motel. Thank you for your review of these items.

It was decent Hot tub worked, pool worked but not warm which…read moreis whatever Breakfast is the typical blah hotel breakfast, Rust on vents in bathroom Didn't spend much time here due to having lacrosse. Front desk attendant is left alone in the mornings which is weird as she was doing breakfast also

I've stayed in a bajillion hotels and motels over the years. This was the worst, and I've seen some…read morerough ones. Needless to say, in spite of WASTING money, I booked another reservation elsewhere. It was glorious to bolt out the door. The Springhill Suites I went to for refuge from this disgusting excuse for a hotel was heavenly by comparison.

Black mold in the bathroom. Black light revels how filthy the toilet was on arrival. Small space…read moreheater barely heated the room to 62 while the outside temp was 10°. Bed is arched from no support in the middle of the homemade bed frame. Sticky carpet. Room was barely clean. Halls smell like marijuana. Only stay here if you have no other option.

The hotel staff at the front is very rude!! I never write reviews ever, but she was unbelievably…read morerude. the lady with the mask

Smelled like weed People drinking in parking lot…read moreCouldn't see out the windows they were so gross Lamp shade was filthy Chunk of food on table Wood by hinges on cabinet broke No daily house keeping Room smelt like ball sweat from a fat guy