Honestly, where do I begin? My husband and I were in the…read morearea shopping for fireplace stone to build a small backyard firepit. Little did we know, we would not end up buying fireplace stone, but a whole dang hot tub instead. We were faced with selling our current tub before we could commit to the new one. Two weeks later, we were coming back to Derrick and Daryl ready to buy the new fancy Saratoga Spa on their from porch. Delivery with Randy and Daryl went flawless. They installed the cover lifter and were able to maneuver it into place. Thank you both! Now, if my above review isn't enough, the team at the Hearthside Shoppe gets better. We had a small issue with our tub after a few days of use. They had their tech Dry out THE NEXT DAY! He was able to diagnose the issue and called me later that evening to tell me he would be there on Monday morning to fix it (this was Friday). That experience does not happen at other places. If you were wondering about purchasing from the Hearthside Shoppe, do it. You will not regret it! Ask for Daryl or Derrek!

This is where I got my pellet stove, and I wouldn't go anywhere else in Northern New York for one…read more They have an excellent selection (Quadrafires, Heatilator, and others) and the friendliest staff. The fellows who installed my stove did so during a raging snowstorm, never lost a good attitude even though the installation was made difficult by complications a prior DIY job caused. (Mea culpa.) These guys are going to be here for the long haul. They service what they sell, and stand behind every product in the store.

Brian was great. Very responsive to my calls and flexible on scheduling. I particularly…read moreappreciated his honesty. I called to have my chimney swept and after Brian inspected the flue he assured me a full sweep was not necessary as everything was clean as a whistle - he even showed me the live video as he inspected. He charged me a fraction of the original quote as a full sweep was not needed, and provided an inspection report for insurance purposes, etc. Great experience with Adirondack Clean Sweep.

Amazing service. Top notch suggestions and advice. Brian obviously knows his way around an off-grid…read moresystem. Immediately pointed out the issues I've been having with my stove and has jumped at the opportunity to fix/clean up the mess others have carelessly left behind. Excited to continue working with ADK clean sweep and it's very clear now why they've come so highly recommended. Thank you

Chimney Savers saved our chimney and roof, accomplishing some necessary repairs expertly and…read moreefficiently and adding a stainless steel cap so that it might be a while before we need another visit -- at least to take care of the problems they fixed! Great service and workmanship, accurate estimate, and great communications: they showed up when they said they would and did the work in the time they projected. Highly recommended.

Employee from here nearly caused a massive accident today on my drive to work (9/24 8am). Cut off…read morethe car in front of me along with the 2 behind me so quick that they spilled items from the back of the work truck all over the road before taking off. We all slammed on our breaks to a complete stop. Car behind me had to come up on my side to avoid slamming into me. I've seen wrecks in front of this place before, I'm assuming this is how they happen. These people should not be out driving around let alone working on people's houses. I will make it a personal mission to dissuade anyone from doing business with these dangerous fools. The driver in question is lucky I was on the way to work, all I'm going to say.

Did a terrific job relining my chimney and helped me with a damper replacement part needed 5 years…read moreafter they performed the work! Sarah and her colleagues go above and beyond to satisfy their customers. Scott

Had a new chimney cap / damper installed replacing the old damper. The fireplace is now unusable…read moredue to smoke drafting down the 2nd flue for the furnace/hot water tank. Never had this issue before and I attribute it to the installation where they removed part of the tile for the fireplace flue. They have offered no real solution. Certainly was a waste of money,

They showed up two days late, apppologized and did an excellent job Steve and hid helper…read more Take back our note of two days ago

I hired Tip Top to clean my chimney for 2023 and 2024. 2023 was fine. In 2024 they came mid…read moreOctober. they didn't go on the roof to clean the chimney cap because there was freezing rain, but still charged me the full $160. This resulted in poor results from my wood stove all winter. Finally, in mid January the stove was rendered unusable because the chimney couldn't vent the smoke. I called my wood stove supplier who sent their technician to assess the problem. He quickly identified the problem as a clogged chimney that hadn't been cleaned properly, and recommended I call the Chimney sweep back to fix the issue. I called the owner who gave me lots of attitude, no showed an appointment, then finally showed up the last week of February on the 24th. He immediately began telling me the problem wasn't his fault and that both I and the technician were wrong. He insisted his employees HAD gone on the roof to clean the chimney cap (an obviously false claim as it was completely clogged with soot and creosote). When I told him that wasn't true and nobody had gone on the roof he got extremely confrontational and started sticking his finger in my chest like he was going to fistfight me on my own front lawn. I fired him on the spot and told him to leave my property. He refused, followed me back to my car and continued accosting me. After several minutes of me shouting "GET OFF MY PROPERTY" he finally packed up his tools and left. By the time it is resolved this whole debacle will have cost me easily $600-$800, and my chimney STILL ISNT CLEAN! Do not under any circumstances hire this guy. He is unprofessional, impolite, argumentative, disrespectful, unaccountable, and potentially violent. I wouldn't even accept his work for free.

Looks beautiful, the unit is very efficient and heats this large room…read more We highly recommend the company we bought it from.

Don't expect this business to follow up on warrantees! Don't expect them to even respond to phone…read morecalls. We waited a year and a half for one "lifetime warranty" part. We've now been waiting for several weeks for a call-back.

Aaron did a great job at cleaning and inspecting. The detailed inspection report pdf is an…read moreexcellent addition to the service. Highly recommended!

Incredibly knowledgeable and courteous. Aaron installed a wood stove for us- he was patient and…read morethorough and we ended up with exactly what we wanted. I will definitely recommend him to anyone needing help a fireplace or stove! Thanks Aaron!!!

My experience with this company was marked by poor communication, missed commitments, and billing…read moreissues. I first met with them on 11/3. Prior to that appointment, numerous messages asking for a time went unanswered. On 11/3, I signed a contract for $5,900 for a chimney liner and hearth installation and paid the required deposit. The balance was paid in full shortly thereafter. I was told the project would be completed by 12/18, or sooner if they could "squeeze me in." A chimney liner was installed on 11/24, and I was specifically told the 12/18 completion date for a functional wood stove remained unchanged. The company was aware from the first meeting that the wood stove was my only permanent heat source. On the morning of 12/18, after multiple phone calls, texts, and emails asking when they would be arriving, I finally received a text stating that I was actually scheduled for 12/19. At that point, I was also informed that they did not yet have a plan for the hearth and had not even ordered it. Later that day, I was told the hearth was on backorder and that the delay was not their fault. However, documents later produced by the company showed the hearth was not ordered until 12/22. The hearth was finally installed on 1/14, nearly a month after the promised completion date. To make matters worse, I later received a separate bill for $855 for the hearth despite receiving no prior notice, authorization request, or approved change order for additional charges. There was also an $800 allowance in my estimate for chimney tear-out work that ultimately was not required, and a $250 charge for sealing around the chimney that was never performed. Mistakes and delays can happen on any project. What I found unacceptable was the lack of communication, the shifting explanations, and the billing disputes that followed. Based on my experience, I cannot recommend this company.

Exceptional Service! After having committed to purchase a fireplace insert from another company in…read moreChittenden county VT., I discovered that the company was unable to offer a chimney inspection and cleaning before installing the unit. In order to make sure my chimney was safe for install I contacted several sweep Companies. Northeastern not only was the first to respond but they were able to schedule service at a very reasonable price within four days of my contact. The team that responded was meticulous and professional and even agreed to do an additional inspection and cleaning of a second flue in the building on the spot for only a nominal additional charge. Back at the office, Dillion the manager also invested considerable time and effort in helping me consider other available insert options that might be available through Northeastern should I change my mind on the first option. While I decided the original insert was still my best choice, based on the exceptional service Northeastern demonstrated, I chose to have them handle the install and I was not disappointed. The install team not only picked up the unit, an exceptionally heavy one weighing in at almost 600 Lbs from the other retailer, but as a team of only two moved it up over a set of stairs and into its final location. In conclusion I would recommend this company highly to anyone seeking chimney services and will continue to use them in the future for not only routine inspection and maintenance services but any other that is needed!

You simply will not find a more expert or proficient company, or man (David Kehoe) for your chimney…read moreneeds.

I have had a problem with my chimney for years. Several people have worked on it and Artful worked…read moreon it ..He said it would not be a problem anymore. Called him back three times, he complained that he wasn't getting paid for the call back and I STILL have that problem...