I wish I were writing a glowing report about DIRECT TECH, but what they did to my computer was…read moresimply something I feel obligated to tell others about so they won't suffer the same sickening consequences. After taking my then 3 year old MAC BOOK PRO (bought new for $2,300) to Direct Tech I thought it was strange that 2 of the screws were left out of the bottom panel, but I let it go. A little over a year went by and the computer began giving me a lot of trouble, so a son said he'd go to the Apple store and have it fixed....nirvana! Dan left the computer with Apple at 3:00 in the afternoon and was told to pick it up at 8pm. When he came back that evening he was told Apple couldn't touch it as it has an aftermarket hard drive........good-bye warranty! Shock!!!! Looking over old bills, I found that they had taken out my Apple hard drive and replaced it with a REFURBISHED (meaning USED) hard drive. We went to see Direct Tech and of course they claimed that they asked me first. I know myself and I NEVER, EVER WOULD HAVE APPROVED A REFURBISHED PART for my lovely, relatively new computer. Of course the used part failed after a year and another hard drive had to be put in. (another 200+ bill) In all my 20 plus years of dealing with computers, I have ALWAYS been offered the used part. When we asked Direct Tech where my Apple Hard Drive was they claimed it was so bad they had to destroy it......! As a writer, I use my computer mainly as a word processor and for emails. It doesn't get hard use at all. Perhaps being a little old lady (yes, in tennis shoes) they might have thought that the USED HD would outlast me and no-one would know the difference.......just saying. Beyond sad....

Even though I always try to fix problems myself, I know I can always take my equipment to them when…read moreI'm puzzled. I learn so much from them & benefit from their expertise.

I reached out on March 2nd requesting a quote for a specific service. The requested quote submitted…read morewas very detailed so that I could get the most informative response possible. However, I received a response on April 21st. Over a month and a half later. With nothing other than clarifying if i still need the service. If I could give less than one star I would.

From the owner: Office1 specializes in digitally transforming business through a proactive approach and a suite of…read moreservices including Managed IT Services, cloud, document imaging, and security.

iTech saved me and my MacBook! I unfortunately knocked over a cup of soda all over my keyboard…read moreSaturday evening, so I was looking for local tech repair businesses close to me. Luckily, iTech was one of them. I brought my laptop in immediately Monday morning and was greeted by Tony, who was very kind and patient. He explained the best and worst case scenarios thoroughly, and their pricing is more than fair for the top-tier service and EXTREMELY quick turnaround time- just a few days! Super knowledgeable and kind team. My MacBook is good as new now with a new keyboard, and I'll definitely be coming back to iTech for any future issues with my electronics. Thank you, Tony and team!

If you ever find yourself in a situation where you need your computer or your phone repaired and…read moreyou somehow find this place well, consider yourself lucky. God is truly looking out for you. I fried my MacBook (liquid damage) and was recommended to contact this place, after speaking to several places that didn't really assure me they can fix it. After speaking to Tony on the phone for 10 minutes, I got a good feeling that he knew what he was talking about. So I immediately drove down and he explained process to me thoroughly, and gave me best and worst case scenarios. Tony was very knowledgeable, transparent and professional - he went above and beyond to resolve my issue and fix my MacBook to have it running even better than before. He literally saved me! Price 10/10, Service 20/10, Expertise 50/10! Please heed my advice and go here, you will not regret it.

When your personal precious laptops break down, you just want to get them back in life as quickly…read moreas possible. I appreciate the support from them and complete explanations which are easy to understand even for a basic user like me. The job was complete for a short period of time, and didn't cost much.

Had a problem with the fan for my HP Pavilion laptop. I called around several places, but these…read moreguys were the best at offering me some kind of guidance as to what the price range would be (most places don't want to say anything until they see the machine). When I brought it in, they diagnosed the problem, offered a competitive price, and fixed it within a day or so. Has worked fine ever since.

Ok...so I have an old clunker that a friend of mine built. For some reason after I moved it started…read moreacting up. I looked on Yelp and found SDCC had the best reviews, so i tried them out. I ended up having some viruses....SDCC cleaned up my computer and it works great! I would definitely recommend them.

Unlike the positive experience that most people here apparently had, I had an overall unpleasant…read moreexperience with San Diego Computer Consultants/The Chip Merchant. My bottom line impression of SDCC is that they are fine if you know nothing about computers and want something simple done, but that their level of expertise is intermediate - not wizard-level - and that they are lost with complex problems. A few weeks ago, I borked my three-month old Win8 computer by hard booting it. I eventually found a self-diagnostic text file that said that the master boot record needed to be rebuilt. It also seemed that Windows/DOS had suddenly lost the ability to see most of my hard drive's approximately 600 GB of music, pictures, and files, so it might need to have the File Allocation Table rebuilt as well. Having dealt with trying to repair a crippled Win8 installation before, I knew that Microsoft had closed off many of the avenues that previous versions of Windows had for an amateur like me to try to get in there and fix things. So, I thought to myself, "Perhaps it's best not to waste time trying ... bummer that it'll cost a hundred dollars or two, but I'll take it to experts, and they'll know what to do to get it working again". I saw that SDCC had a sizable number of five star reviews here on Yelp, so I thought that they would be trustworthy place to get the work done. I tried to ignore the one or two star reviews, and also the review that had started with few stars but revised themselves higher after feedback from Jorge (the SDCC owner?). When I dropped my computer off, the tech at the register who was friendly and reassuring. I specifically told him that what I was hoping they would be able to do was get Windows working again, and also restore my missing files. As I left, I felt nervous, but guardedly optimistic that they would be able to help me out. A couple days later, a tech named Alex called, and cheerily told me that that my computer was now ready to be picked up, since he had reinstalled Windows. I was devastated. Reinstalling Windows meant that there was no chance of repairing my old installation of Windows, and so I had lost all of my installed software, all of my configurations, all the files that I did not have backed up, and the two weeks of work I had done since the last time I had backed up most of my files To my mind, reinstalling the operating system is a last resort, something one does after trying all other means of repair and admitting defeat. It's also something I know how to do, and don't need to pay an "expert" to do for me. Alex not only did not call and ask me if I wanted this step done, he assumed that I had no files to restore, and that it was safe to wallpaper over the missing files with a new Windows installation; somehow, the message that I had missing files that I wanted recovered was not passed on to him. I suspect that Alex did not even try to rebuild my master boot record or file allocation table, or know how, and I suspect that he made no effort towards any other method of repairing my windows before doing the simplest but most destructive of all possible repair options, a reinstall. To Alex's credit, he had copied the disk's surface to an external drive before reinstalling Windows, and he offered to copy this disk image back to my computer if I wanted. And, also to his credit, he was patient with me being angry on the phone (to some extent, I admit that I was taking out on him my frustration with losing my installation and my files). I appreciated that he apologized a couple times for not calling to check in with me before reinstalling Windows. My computer was then apparently passed on to a tech named Rick, whose job it was to look for my missing files and try to restore them from the copied external disk image. Alas, this challenge was apparently beyond his skills and his tools' abilities. I asked him to guess what had gone wrong with my Windows installation and why he was unable to restore my files, and, in both cases, he kept simply repeating that Windows and/or my files were "too corrupted". I asked him to be more technically specific, but he was either unwilling or unable to give me any more insightful of an answer. To Alex and Rick's credit (and this is why I am giving a two star review, rather than a one star), my bill at this point was zero dollars. Since they were unable to help me, they did not charge for the considerable time that they had put in trying. I then asked Rick to leave the Windows reinstallation on my computer's hard drive, and to make me an external drive with an image of my computer's drive before the reinstall. He told me that this would take two days. It wasn't until six days later, however, and two phone calls from me, that Rick finally let me know that my computer and this new drive were ready for pickup. All in all, my experience with SDCC was a frustrating one.

System Connected is THE BEST. Service is prompt, efficient, polite, and the suggestions and…read moreresults are valuable. The value they provide at a reasonable price is excellent. I would not hesitate to use System Connected for any and all I.T. work/issues you might have. Five Star Rating from me.

Over the past two years, I've had several new purchases which required the expertise of System…read moreConnected. Each time I found it easy to make an appointment, their team was on time, the installations went smoothly - all for a reasonable price. What more can you ask for?