Horrible communication need to send 4 emails to finally get the truth. After telling me 9 days then 2 weeks that turns into 2 months. Got my paypal refund. Do yourself a favor avoid the scam buy directly from the manufacturer save time and sanity. read more

I have bought $10Ks of motorcycle parts from many vendors over the years. Kevin at Bayside Performance is the absolute worst. He is super condescending and offers zero support after the sale. There are many good places out there. This is not one of them. Not sure how places like this stay in business. read more

Zero stars. Kevin Boisvert, employee or owner, not sure. Absolutely ignorant. Condescending. Treats customers like an annoyance. Should not be in customer service. Tried to order SC Project exhaust thru these jokers. Ad said 'in stock'. Paid, and then would be 4-6 weeks....at 15 weeks(entire riding season), I complained and Kevin proceeds to lecture me about how SC ordering works. Don't care, cancelled order. Avoid, Avoid, Avoid. Had a UK made exhaust on my bike in a week. This outfit are completely unprofessional. read more

Ordered a sprocket via their web store, was quoted 5-7 business days shipped to US. 10 business days later, still no tracking information on the website, no updates from the seller otherwise, and no response to inquiries. Phone goes to voicemail during business hours. Disputing my purchase with PayPal, and judging from their history this is a common complaint with their web orders. very upset I didn't look them up first to see what their reputation was like before ordering. read more

terrible place, tried stealing $163 from me after I never received the package for 20% restocking fee and shipping.

Horrible Service! Only made one order with them and already had a terrible experience! Kevin was incapable of strategizing or working with customers to provide an amicable solution to a problem. One item in my order was apparently out of stock. Yet they still had it posted and claimed it was in stock. They should not have even processed my payment in the first place if this was the case. Kevin notified me and suggested they could order in the item, but I would have to pay full price for it. I requested that they fulfill my order as is. Instead Kevin cancelled the entire order and pretty much had no patient to deal with this issue. He had zero hesitation to lose my business as a customer and obviously does not value the satisfaction of his customers. Not sure how their disappointing customer service keeps them in business. read more

Honestly this is probably the worst customer service I have ever received... Placed an order for some motorcycle boots that were out of stock everywhere else. (Thought I got lucky, so didn't bother ordering a different pair along with my other gear from the states) Anyways card was charged. Got an email a couple days later from Brian telling me that the boots were not in stock with no estimated restock (no apology or acknowledgment, or grammar, for that matter). I asked for a refund. I was refunded the amount of the boots, minus an amount that added up to the tax. I inquired with Brian, thinking an honest mistake had happened and they simply forgot to refund the tax. I was then told over the course of a few emails that there was a bank error, that it wasn't there fault, and that they "don't pay extra money". If this was my fault - if I had ordered the boots and then cancelled the order, sure. But it was not. The boots were listed as in stock when they were not, and now I am down $30, won't have boots in time for my course next weekend, and have a headache. Save yourself the trouble and shop elsewhere. read more

BUYER BEWARE - This place is a scam. The return policy on the website is not accurate, they will send you a different one after you already gave them a creditcard number and committed to order. Buried in the fine print is that you cannot return the item which is the opposite of what is posted on the website. Terrible customer service, Kevin insulted us and treated us poorly. Childish emotional responses as we tried to work through it. Seller arbitrarily cancelled the order on us which is for the best. Go elsewhere, this guy is unstable. read more

I went in with a preconceived desire for high performance tires for doing Moto Gymkhana as recommended by top riders in Japan. Last set of tires only lasted 2500km but they were 2500km of great fun. Kevin (very knowledgeable service person/owner) steered me in a better direction for super sticky tires for our cooler climate. Fantastic, I love them!!! Also got my system flashed and an oil change. Service was fast, friendly and affordable. I'll be back for sure, probably within 2500km of fun again. read more

I ordered a Yoshimura R-77 full exhaust system in carbon on November 27th 2022. They told me the following day that it could take up to 6 weeks to arrive which I thought is normal because most of the other places selling it where out of stock, but not on Bayside Performance website. I got another email December 1st 2022 saying that it'll take another 6 weeks until the item comes and once again I let it pass. January 17th 2023 I asked about where was my item and I got as a reponse to wait another 2 weeks because they where still back ordered, note that on their web page they are still in stock. March 6th 2023 I've requested to cancel my order and to get a refund because it is ridiculous to wait that long and other places got them back in stock. I've read a couple bad stories about other customer's experinece with claiming a refund with Kevin so I went and opened a dispute with PayPal. He refuses to refund me through PayPal and has banned my account from the website. I'll let PayPal do their thing and get my money back. read more

This review is only for online purchase. Their online ordering system is horrible, no confirmation emails. Infact, no shipping emails not order update emails either. When I call them to check on a status, they are always rude. Not a pleasant experience. To add it out, my order never arrived until about 4 weeks later and that is after I followed up. No update from them. I would avoid these guys if possible. read more

I was riding around town today and I decided to check out Bayside Performance since I haven't been in their shop forever. Ended up walking out w/ a set of new Pilot powers regular & some maintenance work. Some ppl might ask if I was I suckered? No, I was already shopping around for a new set of rubbers anyway and they have the best deal in town so it was a no brainer. They worked on my bike right away and I was outta there before u know it. I appreciate businesses that give good customer service. Overall, a pleasant experience. Will be going back to them for more goodies! read more

This is the only place I've ever paid for shipping on an order more than $500. The return policy is terrible so make sure you don't order something that you might need to return! There's a 20 percent restocking fee and I had to pay return shipping to the manufacture. You're better off with Fort Nine. It cost me $100 to change my mind. read more

I recently spent approx $2000 at this shop on service and parts for my track bike. A subsequent phone call to get some information was treated first with amnesia (no, didn't remember the bike) then with suspicion (big explanation that some people try to blame him for subsequent issues), and finally with contempt (I was lucky they even agreed to do the work as it's so difficult and problematic). After suggesting that I begin by purchasing a part that he's "sure isn't the problem", he ended the discussion saying that he's so busy he really doesn't have time to waste discussing my problems. As he so astutely stated, I need to take it to a shop for diagnosis and "get it fixed". Which of course, is why I called him in the first place... but you can be sure, it won't be his shop. read more

Left my 2018 MT07 for a service on Tuesday a bit before they close. Owner told me that it will be ready Thu after 330p because there were super busy. I asked if he could do it earlier because I already put the bike for sale. Wednesday afternoon, I got a call from Bayside's owner that my bike was ready! He also charged me less than he initially said! Amazing customer service!! Highly recommend to all my friends!! read more

May 23, 2014 Hi I have bought at the end of last month 1 AGV Mission textile jacket, 1 AGV helmet and 1 AGV dark smoke visor with no problem at all. I will buy again from them for sure. I recommend Bayside Performance for their service and the merchandise they sell at a fair price. Thank you Kevin and keep up the good work! Bonjour J'ai acheté quelques items à la fin du mois dernier à prix très compétitifs. J'ai reçu le tout très bien emballé et en excellente condition. Le suivi de la livraison est simple et efficace via le site de Bayside Performance et Postes Canada. Je vous recommande ce site canadien... et en plus aucun frais de douanes et autres frais connexes comparativement à des achats en ligne à l'extérieur du Canada. Salutations, Gilles G Rosemere, QC, Canada read more

Do yourself a favour and stay away. I'm so glad I called to speak with customer service and didn't just order the item from the Bayside Performance website. In short order I discovered that the "guy" I talked with didn't know the product, didn't understand the question, didn't realize this was a product he sold and got angrier and angrier as I tied to ask him some questions while helping him find the product on his own web site. Then he started complaining about how little money he would be making on the purchase. read more

What a disappointment. This was my first experience at Bayside....and last. Because of the no return policy on clothing, even never worn, you lose money and time the minute it gets to you and doesn't fit well. He gets paid, and takes no accountability as an owner to take back new merchandise. Sham, This is why i hate buying online. Revzilla has a better policy than this guy. Never again. read more

Ordered online Pit Bull specialized motorcycle equipment for my 2 bikes. Equipment was quickly delivered far away from BC. The team at Bayside Performance help my to resolve an issue caused by me when modifying my bike. My emails were answered timely and the service and support was amazing. Thanks to Kevin and his team. read more

This store has one of the worst customer service ever. Or actually let me correct that, the customer service is nonexistent in this establishment. The staff (particularly the older gentleman of asian descent) has to be the rudest, and most obnoxious person I've ever encountered in the retail industry. When asking the old man a question about their products trying to get an answer out of him is comparable to the CIA interrogating a terrorism activist. He does not answer customer questions, and just blatantly ignores you. But when he does he talks to you as if you are mentally challenged. Just a word of forewarning, unless you are very desperately in need of items from this store, your best bet is to order online or get it from Carter Honda (just under the granville bridge). The people here are extremely rude and disrespectful. I would not recommend anyone to come to this store, that is unless they want to be treated like scum. read more

Fuel cap Driven Halo ,advertized as Fuel cap/Base. don't get fooled, it is not Fuel cap and Base, it is just the cap and the necessary frame to the cap. You still need the original base to mount the Driven Halo But that's only written on the installation instruction wenn you receive you Tank Cap. That's a rip off. read more

To call their service absolutely abhorrent would be to insult abhorrent customer service the world over! Not only do they charge quite a premium for the luxury of supporting a local business, they also harass customers and worst of all, post emails they've received from actual paying customers on an online public forum so as to complain about said customers and impune their names, which they also include. If you value your money, your dignity, and your privacy, avoid this place at all costs. read more

I will NEVER EVER RETURN to this shop. This is one of the most foul experience I've ever encountered. Extremely rude customer service and not friendly at all. This is evident even in the response on yelp. Only give one word answer and not helpful at all! I am disgusted by the behavior of the staff there. Avoid this place at ALL cost unless you enjoy burning money! read more

Went in to this place a few weeks ago to find a set of bar end mirrors for my gal's bike. We had ordered a pair online but the handlebars on her bike have a plate welded on the ends so using the 7/8th expansion bolt set up on the mirrors we ordered weren't compatible. I didn't even get through asking my first question to the guy behind the counter when he spoke over top of me in a very condescending tone. Not sure why, but he felt compelled to tell me how long he had been a bike mechanic, how they only sell high quality products, that I shouldn't try to install parts myself, blah blah blah. If your staff isn't interested in answering a couple of questions regarding service issues, don't expect customers to buy your products or pay for your services. read more

So far I've only dealt with a fellow named Wil online while looking for a new seat for my V Strom 1000. He's been very helpful in going back and forth about different brands and possibilities and is making the process as easy as possible. Assuming I decide not to trade the bike in this spring, I'll be contacting Wil to order me a Sargent. Then maybe we'll talk tires.... read more

As I read all the reviews I can see that they may have some validity but have also failed to mention the importance of the experience all around... I called them because they were a shop that was open and their prices seemed to be reasonable... they have from what I understand from when I went into the shop a consumer base of 90% online and 10% in person/walk-in. Which leads me to understand why their Re soo many comments about people's feel good being hurt because someone didn't get the "used car salesman" sleazy tactics. I however understand and sympathize with Bayside performance because I Tok operate a very basic Web site and store and do not have a single enough people to work and be constantly checking on updates and orders for every individual customer I have. I don't even get to talk with friends anymore or family. A that being said. I called holeshot for some pads for my 690 Duke and had them quote me 90 bucks and these were for normal not hh pads. And it would be a special order item that would take 5 business days to get there from the time I gave the deposit. So I called Bayside who had a better pad in Stock ( hh ) and we're about 50% the price of holeshot... I will like to say the the location is easily accessible to get to and it was very nice to see some real 2 wheel enthusiasts and not some uniformed putz making you feel like a looser for not trading in your bike you have currently for a down payment on a new bike when all u need is a part for it. Thanks Bayside I will definitely be returning and look forward to their future and success. Ride on! Sincerely Zach A read more

Last week I had some time to kill before work so I decided to pop in to see if they had anything I needed, preferably a jacket. Jason was helpful and patient in answering my questions, thanks to him I picked out a perfect jacket. After a bad experience with another local shop I have become leery of shops taking advantage of a female rider but this place quickly squashed that fear. I like to stick to good places so I plan to visit this place plenty in the near future. Thanks again bayside and Jason especially :) ps. My only beef with this place is their return policy for clothing, shoes, helmets, etc. is awful as they don't have one... if you buy something you're stuck with it :( read more

Having read some of the other reviewers' negative experiences on Yelp, I want to be clear that mine has been very good. I hope those who weren't happy can give them another chance - I'm sure Bayside would like to make things better for them, if possible. Anyway, I went to Bayside to purchase some boots and a jacket since I didn't really want to order online from an American site (customs, shipping, etc. usually inflates the price you think you're paying, often by a lot). I did shop around Vancouver and no one else could get the items I wanted as quickly or for as good a price - In my opinion that speaks volumes. The staff were very helpful in throughout the process. They took the time to talk to me about what I wanted, even going so far as to recommend different boots than I initially came in for - full length vs. short. Their suggestion turned out to be 100% correct and I'm glad I took their advice. I did get the exact jacket I wanted and it's been perfect. I was told by the staff that it was a good choice and it has turned out to be exactly that. It took about 10 days for my items to come in, which was explained to me before purchase and I felt was acceptable. I checked in a couple of times to see the progress on my order and they updated me accordingly - I knew exactly what was happening with my stuff. I'm sure if I had needed a rush on the items, they would have tried to work something out to make that happen. Having said that, Bayside isn't a full retail environment like some of the large dealerships in Vancouver, they're a specialized shop and the experience with them should be understood as such. In my opinion they will go the extra mile to get you the items you need, not sell you a bunch of stuff you don't, and frankly, that's refreshing. I can't really comment on the shop work there as my bike is about 30 years older than what they normally work on ('74 CB550), but I did get a tour of the back and was very impressed with the layout and the cleanliness of the work area. The mechanics were friendly, open and clearly knew what they were doing. If you have a late model sport bike that needs work, I'm sure you'll be in good hands. I felt that I was being treated honestly and fairly as a rider, not just another customer. All in all, I would definitely recommend Bayside Performance... When I need to, I'll be back for sure. read more

I bought tires from this place and got pretty good service. But then on Sept 21 2017, I got framesliders installed. The ones where you need to cut holes in the fairing. I didn't notice until I winterized my motorcycle and changed the oil that there was a crack in the fairing from where the hole was cut. Emailed Kevin and he said the fairings weren't stock and any slight vibration could crack it. Then he said I should take it to a shop and they could fix that. Firstly, stock or not, maybe they should've warned me that the holes would be close and take accountability for it. Secondly, recognize that I was a returning customer and not a one time passerby. Will never shop here again. Better stores out there with better service. read more

Just bought a yoshi exhaust for my bike through these guys. Great service and the pipe looks great! Can't wait to throw it on! Their price was better than online and it arrived in under a week. Kevin was very helpful and even offered to have it delivered to my work. read more

Worst place ever to buy from. There are slow to respond, rude, charge more for shipping and charge more on the exchange rate then the us website. Never again..I like to buy Canadian but there is a limit. Shop somewhere else read more

Asked us to come on down over the phone and told us it would take over 3 weeks, which we were more then willing to wait. So we take the bike down and within two seconds basically pushes us out the door says he wouldn't do as good as a job as an other bike store would. Then complains how he's short staffed and other bikes take priority. Anyway long story short thanks for having us come all the way down to turn us away. Could have saved us a trip, cool bro read more

This is a dodgy joint run by a shady character. Poor service is one thing but he is selling a motor bike that has a lien on it from Alberta with out informing me. Good thing I paid the extra $15 to check it out. Read the previous remarks about this place and stay the F away. read more

Lots of negative reviews by inconsiderate people. I ordered exhaust for my monster that could not be shipped from states. and it was a cheaper price with bayside once you factor in conversion. Not many people grasp that these are parts coming from Italy and various countries at a low volume with high wait times. Hats off to Kevin for replying quickly to all my emails and will be ordering again. read more

I highly recommend Canadian riders to check out the online store. I'm from Toronto and have spent the last year or so trying to source a Y-pipe for my 2016 R1 at a good price. I came across Bayside and literally saved hundreds compared to all other options I could find locally and online. Besides the Arrow exhaust, I have since bought a bunch of other hard to find parts such as a number of Lightech products. The prices have been fair and comparable to what you can find in the US. I say it's worth checking out for Canadians not only for fair prices but ordering from Bayside I didn't have to pay any customs/import fees, duties or BS "brokerage fees". Just standard Canada Post prices and I was provided with tracking information. Plus I only had to pay the GST because I ordered out or province. Throughout my transactions I've had consistent communications with customer support, and I've had nothing but pleasant experiences dealing with this business. read more

Ordered an Arrow GP2 exhaust for my RSV4. Since the part comes directly from Italy and through a Us distributor it can take 2-4 weeks. Unfortunately the distributor wasn't able to come through (no fault of Bayside). Kevin was great with communication and offered to refund my purchase after it went over the expected delivery time. Refunded me within 24 hrs of asking. Good guy and would do business with again if I need more parts. read more

Don't listen to the other reviews... Kevin and Bayside Performance are top notch! I have a 10+ year old Sportbike and this was the only place I could get what I needed in Canada and at a very fair price. The parts were shipped on time and I will definitely be using Bayside again in the future. read more

Absolutely one of the worst shops I've been to. Phoned and asked if they carried female motorbike jackets and they said "yes". I drove 30 mins across town and got there and there were only 2 in stock, only 2 - neither of which fit. They guy then said that it's winter so they don't have a lot of stock but seriously, if they only had two he should have "no" or "yes but only two". The guy was rude on top of it and he also said that they were only one of the shops left in the area so I wouldn't have better luck elsewhere so I should order a jacket through them. I wanted to go to a physical store to make sure the fit was right and if I had wanted to order something online, I would do it through an online site like RevZilla, versus going though Bayside as a middle-man and paying their mark-up. In fact, next time, since I don't have to put up with the attitude again, maybe that's exactly what I'll do. This is one place that deserves to close-up shop. Ridiculous. read more

Very arrogant store owner. Apparently they're too busy to be polite. Careful as they will not take back apparel that doesn't fit. They will send you a link to their policies and say it's your fault for not reading them. Who doesn't take back a pair of motorcycle boots that don't fit? The owner of the store told me to sell them on eBay! read more

Keep in mind this review is only from my experience with their online clothing shop. Their customer service seems ok. I fully understand that they are trying to run a business and the customer should read the company's policy before buying, BUT DO NOT BUY APPAREL FROM THEM ONLINE. Alarms should be going off in your head when they say "It is the responsibility of the customer to ensure correct and proper sizing when placing an order. There are no returns, cancellations or exchanges on any apparel, no exceptions. This includes apparel such as leather suits, jackets, pants, clothing, boots and gloves. If you have any questions regarding sizing, please refer to the manufacturers sizing charts or contact Bayside Performance for further assistance." I bought pants that do not fit and I am unable to return them. The key here is that I asked to cancel the order before it was shipped... If I were to buy again, I'd go with Fort Nine (Canadian owned company) . Fort Nine has incredibly better return policy (check it out) that allows you to return with no restocking fee. Bayside 'might' allow a return with a 20% restock fee... It seems this policy is in place because they do not want to deal with the resale of return items, which is fair. However, It says a lot about company when they are willing to bend their back for the customer to make sure they keep coming back for more business. If you want to still purchase from them, try some of the other local business were you can try the clothes on first, you might find out you can get it cheaper...smh. Hopefully my idiocy might save a few customers, but looking at reviews on google and yelp it seems this is a common theme. read more