I had read a number of different reviews about Bayside and by the time I finally visited them I had probably been to every competing shop in the city. The biggest difference between Bayside and most other shops is that their focus is parts and gear; they are not a dealership. I actually prefer this concept ... in many cases dealerships sell gear (and limited) parts in effort to drive some margin dollars to compliment the low-margin bikes they sell. Gear and parts aren't necessarily their focus. With Bayside parts and gear ARE their focus. Now, as long as you approach this shop with properly calibrated expectations you will have a great experience. By that I mean, you won't find a showroom full of high-priced gear that you probably wouldn't buy anyways... their specialty is parts ordering. They have a substantial website and do the bulk of their business online. Their online parts, especially by Canadian standards, have incredibly aggressive prices. Additionally, if you order the parts through their website and request pickup at their location you don't pay for shipping either. I rebuilt almost an entire bike ordering parts via this process in the summer and paid lower prices than a lot of people in the US were paying for identical parts. Their prices are great and the shipping time is very strong. I keep reading all of these negative comments about people's experience with their service. I was in a customer service role for almost 15 years. In my experience, it's typically a very difficult or challenging customer that will quickly resort to complaining online (it's their right, of course) and those who have positive experiences are FAR less likely to share those with the online community. Knowing that, I did want to invest to much in the negative reviews and decided to give them an opportunity anyways. My first experience was with a new set of tires on my CBR600RR. They were extremely thorough with the inspection of the bike ... and noted every tiny knick (I thought the bike was mint) but I understand why ... they need to protect themselves and the customer and a thorough inspection removes the possibility of painful exchanges between the customer and the business later. In the process of having the tires installed I had a terrific conversation with a couple of staff members ... despite the fact that I was a new rider at the time and they were clearly seasoned, there was no sense of "looking down." I felt pretty comfortable chatting with them. After the winter I had my CBR600RR serviced for the season ahead - I went in with a laundry list of things I wanted done and what happened next impressed me a LOT : Kevin talked me OUT of several of them. Based on the history and mileage of the bike and my recent servicing history he explained that there was little value in a number of the things that I wanted to have done. It wasn't a busy day in the shop and they weren't backed up and this was VERY sincere of him. It's easy to take business when it's on a platter and I appreciated his honesty. I left the shop $200 richer than I thought I was going to be. :) Over the summer I began to rebuild a Daytona 675 and was ordering parts constantly ... I'm not sure exactly how many parts but it included parts from Zero Gravity, Woodcraft, Bestem, etc. I had pretty strict timelines for when I needed these parts and Kevin and his crew were quick to communicate when anticipated timelines during the ordering process. Again - they were great to deal with. I provided expectations and they delivered. If I have a bad experience I simply won't go back but when I have a consistently good experience I like to share it with people. At the end of August I took my Daytona 675 in for new tires ... like normal, a thorough inspection, some great banter with the staff working there, and then I got my bike back. Now I need to be clear : I am INCREDIBLY anal about the condition of all of my belongings... I detail and clean and baby everything (motorbikes are probably a bad hobby to have) and my bikes have not been an exception. If there was so much as a knick or drop of oil out of place I would have seen it. They take GREAT care in their shop and I have been very pleased with the mechanical work that they have performed. I regularly tear my bikes apart and have a real appreciation for good quality work. When a shop delivers something in a timeline that seems too aggressive I am typically suspect of how they achieved it. I have not felt suspect about any of their work. Overall, my experiences have been very, very good and the interactions that I have seen between Kevin and other customers (all of whom seem to be very pleased with their experiences) seem to equal my own. read more

First off, I have no idea why this place received any of the negative reviews you can see below... could be that people forgo the effort to check their facts before posting stuff online or perhaps they were in a fragile state of mind when expressing their hurt feelings. I have made several purchases from Bayside, varying from a couple to several hundred dollars a piece. The claim that they charge a premium for their product is simply not true. In fact their prices are the same and in some cases lower than comparable offers from US online retailers, minus the hassle of international shipping and all bs. fees duties and brokerage charges to be incurred when shopping stateside. The stock they carry maybe limited, but they can get you pretty much anything as long as its a current item and the manufacturer is on their list. I ordered products from Ohlins, Nolan and Akrapovic from these guys and they were all pretty specific requests. Any reasonable person should expect some wait time... no dealer can possibly have everything in stock, no? Re: communication - I have actually nothing but praise for the way my orders were handled. Each time the product arrived exactly as expected. On time, well packaged and intact. All of my emails were replied to and even some very inquisitive queries were never left unattended. And "very inquisitive" is a polite way of putting it. Should shopping online be a pleasant experience, kinda like a spa or a yoga class? Maybe, but I would expect a bike-riding bunch to be a bit tougher... if you want unicorns and dolphins holding hands maybe you should check twice before setting out to get some new rubber, parts or gear... Anyway, this is where I will shop again WITHOUT HESITATION. Oh, and it's important to mention that these guys are absolutely, positively and factually waaaay cheaper than any other local brick-and-mortar dealer. Sooo... perhaps that's the reason for all the hurt feelings so vividly displayed in all those one-star reviews. read more

I have dealt with Bayside Performance on multiple transactions and services now, and so feel comfortable writing a review. I couldn't help but notice very quickly that Bayside's operation is always very clean and well organized in all areas: the retail lobby, the motorcycles on display, the product shelf inventory, the service area, the lounge area, and even the bathroom. THis is a GREAT sign of how a shop runs its business and is especially important in a motorcycle shop catering to detail oriented street riders and racers where quality, reliability, and safety of the work done are really important. I have also noticed over a period of multiple contacts and purchases that "Kevin", my contact there, has excellent product and sourcing knowledge (e.g. found me a 9 oz rear sprocket that I did not know existed!), always responds to emails and phone calls promptly and fully, schedules work quickly and reliably, gets work done as scheduled, is patient with questions, and does work RIGHT. Finally, Bayside's prices are reasonable, honest, and transparent. Bayside Performance is such a good place to do business with that I actually come there from Vancouver Island via 2-way BC ferry and 77 kilometers of winter weather motorcycle riding, because I know I will be completely satisfied with the treatment, quality, schedule adherence, and pricing that I get there. A great shop, and worthy of your business. Jim G read more

I've been taking my sport bikes to Bayside for about 5 years now for maintenance, repairs, and modifications. After trying a handful of dealers/bike shops I have been most pleased with Bayside's service. The rates are competitive, and more importantly, I know that my bikes are being serviced by an experienced mechanic that I trust. Kevin has successfully troubleshot every issue that I've brought to him and has offered helpful advice on improvement modifications. I've appreciated the attention to detail that they put into servicing bikes. Despite the amount of hours that he works as a small business owner, I've found Kevin to be quick in responding to my emails. He reached out to me one time out of the blue to let me know that a set of BST rims that I mentioned I was considering about half a year earlier were on sale. Even though I live in Northwest BC I bring my bikes down to Bayside as I know that they will be in good hands. I plan to continue bringing my current, and future, bikes to Bayside for servicing. Thanks Kevin! read more

A disaster. Truly a disaster. I placed an order for my brother who purchased a new Yamaha R3, and asked the company to send this item as a gift. And within hours I have the owner of the company, a guy that goes by the name Kevin Boisvert sends me the following email: http://bit.ly/1M7sIVp I was shocked, how can the owner of a company, a leader for all the customer care officers below treat his customers like they were fraudster beggers. He told me that I was evading import/custom charges, I told him that it isnt true as I was willing to pay all taxes upfront same way Ebay and Amazon does for all UK international orders. I donot recommend anybody do business with this canadian company. If only the tank guard by Techspec were sold in the UK we wouldnt have to deal with stupid business overseas like this one! Buyers beware. I made the phone call and talked to Kevin, and I donot wish anybody to have to deal with somebody that has no regards for customers that are paying, and not beggers. read more

This is the best local shop to take your motorcycle for parts, gear, mods, or service tune up! I would highly recommend all my friends and the bike community to take your bike here for parts and service. The owner Kevin is highly knowledgeable with great attention to detail on all the bikes that come in and out! He definitely takes pride in his work, and has a great team to help my shopping, and service experience a breeze! Anna is great dealing with customers, and updating me on my bike during the time it was being serviced. As well, Pat is great dealing with the parts end and dealing with all other inquires. A FANTASTIC shop to bring your motorbike! A+++! Kevin went as far as cleaning and expecting my motorbike in detail, for all extra safety measurements before leaving the shop! He found a bulge on my front tire that needed to be addressed. Great Shop!!! You have to be nuts to take your bike at a dealership, because these guys not only service and sell bike parts but they RACE them! read more

Worse company I have ever dealt with. Charged my account and took days to give me a tracking number after stating shipment, "I have screenshots of everything so when they reply to this with lies I can easily prove" when I request the tracking number the rude unprofessional owner tells me to relax and go ride my bike, which I clearly can't because I'm relying on this shit company to send me parts. They charge me extra for ups priority shipping and then send it through usps to save themselves money. I requested a refund for the shipping and was told to not use there company anymore. Didn't even acknowledge my request. Owners told me he hopes my throttle sticks. That's the kind of piece of shit that runs this business. Guy is a crook a complete liar and a child who is incapable of dealing with people. Wants to wine about being short handed but had no problem taking your money fucking you around. Save the headache and support a better read more

to anyone who cares .... I have had my bike into Bayside for a quick tire change ,tires I supplied Dunlop GPAs ,to get ready for a track day in usa.Upon 10:30 am apt, arrival with my04 zx10 I just purchased ,Jason brought to my attention the leaking fork seals were the brake problem ,,,I figured that since the front brakes were not up to standard.. . Kevin changed rubber ,flushed rad, etc while I went to Burnaby Kaw to get fork seals ....He not only replaced fork seals and fluid , ,changed front sprocket ,flushed front and rear lines ,installed new brake pads,cleaned calipers,chain,adj idle test ride ..set suspention etc all by5 pm SAME DAY.My bike is in the best hands here,these guys know there stuff so show a little respect thx track day rider ,been going here for 5 years ,always satisfied thx again Kevin and Jason read more

Recently had new tires installed and had great service. Have shopped their online website several times and had a few of my bikes in for servicing over the past few years. Always felt they had very fair pricing considering we are north of the border and the biggest distributors are located states side. Items I have ordered always came in as suggested unless it was back ordered at a distributor but they always let me know if that was the case. Have had other services performed there also and was very happy with the work done. Chris is a very thorough and good mechanic and Kevin communicated well what needs to be done and it's done in a timely manner. I'd definitely keep going back. read more

I moved from Calgary to Vancouver in March 2014. My 2013 ZX10R needed some parts and I wasn't sure where to go so I looked up local motor cycle shops in town here and ended up coming to Bayside for several items over the last year. I've purchased relays, a windscreen, an exhaust and a few other misc items. Kevin spent a half hour on the phone educating me about various HID headlamp options. These guys are the real deal, they aren't interested in peddling bullshit or wasting anyone's time. For me being able to order online then getting an e-mail letting me know it's ready for pick up has saved me time. All an all a positive experience making me a repeat customer. read more

I had my ECU flashed and there were a couple of small issues, I did not have time to make it back to the shop before closing and was only in Vancouver for the day. I phoned Kevin and he said bring it back even though the shop was closed. He fixed the issues right away and I was on my way. You won't find this level of service at any dealership. This is the best service I have received at any business bar none. As far as I know this is the only place to get your ECU flashed in western Canada. If your thinking about doing this don't hesitate, its the best $250 you will ever spend on your bike.I highly recommend this shop. read more

Kevin Boisvert who is the supposed owner is the rudest person ever, he constantly double charges customers intentionally and then continues to trash talks his customers and even posts their personal information on public forums for all to read. look for yourself. http://www.bcsportbikes.com/forum/showthread.php/146104-Some-People! I will never spend another penny at gayside performance and if you choose to spend your money there, you will be sorry. there are some great shops around that appreciate your hard earned money and show their customers respect, Gayside Performance is not one of them. read more

I would just like to say that all the people who have given bayside performance a poor review should go down and meet kevin . He is a very approachable enthusiastic knowledgable bike person trying to get the best deal for his customers ok so you might have to wait a few days extra but he is trying to save us money and make a buck for his business he has helped me with tyres ,im new to Canada from the uk , he even sold me one of his workshop tools so I could complete the job on my bike . top man . read more

Hi, I dealt with Bayside Performance for the purchase of slip-on for my FJR 1300 motorcycle. The site said 5-7 business days before the parts were shipped. After 7 business days, I called Bayside and Kevin informed me that my order had just left for its destination. He gave me a Canada Post tracking number. The package was delivered a few days later (expedited package). Kevin is courteous and polite. I appreciated the service. Fast, simple and efficient! No problem at all. read more

Great online store with lots of hard to get parts in Canada. Customer support over the phone and through email was great. They advised me right after I placed my order that the item was on back order to make sure I was okay with the wait time. When I wanted to add more parts to my order they were quite accommodating when I asked if it could be included with my original item to save on shipping. Great communication throughout and I'm quite pleased with my experience. read more

Bayside Performance is hands down the best place to go to. Every time I need new parts or apparel its the only place I will go, top notch service and prices. I find the service very personable and helpful and find Bayside will always get me the best price, even better than SportbikeTrackGear, Revzilla, and Motorcycle Superstore. I always need the hard to find race parts and Bayside always goes the extra mile to get them for me, I am a customer for life. read more

Great Canadian online store. Fast shipping & reasonable prices. I've never had any bad experiences. I bought exhaust system, many accessories & misc. parts over the last couple of years. One time, the rear stand was sent out with a wrong pin, but they immediately sent out a correct pin after one email. This is my first online store to check when I need/want something for my bike. read more

Great service from Bayside over the past few years. My best example is a windscreen I received which had a broken mounting point straight out of the box. I sent an inquiry with a picture showing the damage. No time at all another was on it's way. Service given the way you expect. Any questions, either by phone or e-mail promptly and politely dealt with. read more

The best performance shop for sport bikes in Canada! They always have my parts on time. The customer service is fantastic. They really care about me and my bike. I can't say enough good about these guys. They're busy because they're the best. If you want your bike to be it's best, take it to these guys. read more