We were satisfied customers of Benchmark Mortgage for years. We recently started another…read moreapplication to purchase a condo with Melissa and things were progressing. Suddenly we received an email from Brad Hacker saying that Melissa was no longer handling our account. I replied asking if she had left the company and received a curt very short reply saying yes. There was no attempt to reach out to us to see if we needed anything or to get to know us and our situation. A week or two went past and I wrote a note saying that we wanted to have a conversation. FIVE DAYS LATER we got a note asking when we wanted to talk. At this point we decided to move on. The communications we received were unprofessional and very casual. Done!

Brad is an excellent loan officer. He gives weekly updates and has always closed on time! His…read morecustomer service is way above average!

Michelle did a good job with our first property, but our experience with the second has been…read moreextremely disappointing. She failed to send our renewal notice on time, and I had to remind her. Even then, she waited until only 20 days before our lease expired to provide three poor comparables that were clearly not similar to our home. I ended up doing all the market research myself. When I considered ending our agreement, she threatened me with a full year's management fee instead of addressing the issues. We have worked with MR on three properties and even bought one through them, but because of Michelle's lack of effort and unprofessional handling of our account, we will not be using MR again. She argues constantly, never admits she's wrong, and could put in more effort.

We rarely leave negative reviews, but our experience moving into a Marshall Reddick-managed…read moreproperty in Nashville has been extremely disappointing. Prior to signing, we were explicitly told the unit would be professionally cleaned and move-in ready. When we received the keys, that was not the case. The apartment required extensive cleaning, and we ultimately had to hire professional cleaners ourselves after receiving little meaningful remediation despite repeated communication. Since move-in, we have dealt with a long list of unresolved maintenance issues, many of which were documented immediately upon occupancy, including: - a nonfunctional washing machine with standing water and visible mold - a nonfunctional microwave - exterior openings allowing animal activity in the walls/ceiling - a broken mailbox lock (mailbox doesn't close at all) - missing window screens - multiple additional maintenance and safety concerns We are now nearly a month into the lease and all of these items still remain unresolved. To be fair, Michelle eventually stepped in, acknowledged that our move-in experience fell short, and approved a partial rent credit toward the cleaning expense, which we appreciated. However, the overall experience has still felt highly reactive rather than proactive, with much of the burden of coordination falling on us as tenants. The most frustrating part has honestly been the lack of preparedness and follow-through. We understand that maintenance issues can happen, but a unit should not be turned over in this condition after repeated assurances that it was move-in ready. We are hopeful the remaining issues will ultimately be resolved, but wanted to share our experience candidly for anyone considering renting through this management company.

[This review is for my experience purchasing a home.]…read more We couldn't have bought our house without the fantastic assistance we had from Alex Davenport as our mortgage broker during the whole process. Alex worked with us to make sure we could find a loan that fit us and fit the type of home we wanted to buy. He was very thorough and stayed on top of everything. He also worked well with our realtor to ensure a smooth process. There were some kinks along the way (my fault for changing jobs!) but they were taken care of. Alex is a very professional, yet easy-going person and we were thrilled to work with him. I highly recommend him and this bank if you're looking for someone to help you figure out finances as you search for a home!

I cannot say enough good things about this People's Exchange Bank. I recently bought my first home…read morewith the help of Alex Davenport & his assistant Kimberly, they made me feel so comfortable and confident during the whole experience while I had no idea what I was doing and asked probably 3 million questions. Never once did they act put out by it and always stayed very understanding. They made this experience so wonderful as did all of the employees who greet you as you walk in, just such a friendly & welcoming group. I highly recommend this bank.