For context, we moved earlier in the year to rural Louisa County, after having lived in the…read moreWashington, DC suburbs for over 20 years. Upon relocating, we wanted to establish a relationship with a local bank. Truist is the bank that is closest to us, but it's still over 8 miles away. Truist Bank is a banking giant created by the 2019 merger of SunTrust and BB&T; the Mineral location was previously a BB&T branch. On the positive side, Truist offers a good range of financial services, including checking, savings, CDs accounts; consumer and business loans; mortgage loans; credit/debit cards; safe deposit boxes; night depository box; ATM; and drive-up window. Many services are available by appointment. This branch's lobby is open Monday-Friday, 9 am - 4 pm. Bank staff are helpful and friendly. I appreciate having this bank branch in Mineral. However, I have a number of concerns. Most importantly, (1) the INTEREST RATE offered on savings (and checking) accounts is abysmal. For instance, the current (Nov 2022) interest rate on a 12 month CD is 0.05% which is significantly below the national average, as well as the current rate of inflation. (2) There are also potential FEES if you aren't careful to maintain a minimum daily ledger balance in savings and money market accounts. There are also fees if you have more than 6 withdrawals in a statement cycle, or if you prefer paper statements. (3) Finally, service is SLOW. We had made an appointment to open a new savings account and a safe deposit box. While we were seen at our stated appointment time, our first visit lasted almost 75 minutes.

I had the opportunity to meet with Carin Boone today at the Louisa branch, and she exceeded my…read moreexpecations as a prospective new client. She gave me a vast amount of information that pertained to my needs as a consumer. And, she, and the team adhered to CO-VID guidelines.

Best bank ever. Free checks. No minimum balance for checking acct and all you need is $5 to open…read moresavings acct. If you want checking acct, think u have to have a savings acct too. Ready to check out their CD's for mg kids. They have great benefits with those accts as well. Friendly service. Well trained staff. Great customer service. Words can't say enough about this amazing bank.

From the owner: Empowering our members to be the heroes of their financial lives.read more

First Citizens Bank is the best bank in Charlottesville, and probably the entire east coast…read more The professional staff and outstanding service they provide, make the otherwise dreary task of banking a genuine pleasure. I have banked with First Citizens for 15 years and NEVER had a single complaint. First Citizens is a privately owned bank that is conservatively managed and financially sound....

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Charlottesville, VA branch or find us online.

I closed my account years ago after having regularly been locked out of it for the flimsiest…read moreexcuses. Making a purchase or withdrawal out of state without previously notifying them of my travel plans. Annual charitable contributions. Paying a friend's fines to get a bench warrant lifted off him. Once they locked my account at the beginning of a three-day weekend, with no customer service available, when I was planning to take a long trip but changed my mind at the last minute. Took them 18 hours to send an automated call to my landline, which gave me the only opportunity to unlock the account. If that had happened while I was on the road, I'd have had no money for gas, food, hotel, who knows what could have happened to me. Another time I was at O'Hare and my card stopped working. They called my home phone number instead of my cell! To see if I was in Chicago! I found out they used a third party service to monitor for potential fraud and do this sort of thing. I finally got sick of it and pulled my six figures out and put them in a bank that lets me resolve any situations like this instantly through their phone app rather than making me wait hours or days. A UVA Credit Union exec left a panicked message on my phone - finally got someone's attention! - and I left him one on his telling about all the different times this had happened, how often I was given promises and assurances that amounted to nothing, and ended by asking him: "How many second chances to you think you're entitled to?" Will never, ever go back to them.

I'm also disappointed I had UVA sunce 2000 and Im retired on disability and on oxygen I get…read moreanother from heartford for sickness I developed while employed at uva . My beef with UVA is my checks get deposited on Fridays and it's showing in my account but they not going release my funds until following Monday. Why does chime and Dupont issue funds earlier and UVA holds on to this particular check. If it's true it was sent out on 16 then I have to wait until 20 then my funds need be available 12 midnight Sunday night.

Remember when businesses had a personal touch? Perhaps you remember when you'd walk in and you'd be…read morewelcomed because everyone knew you by name? I'm not talking about cheers. For years I've been with big banks. My wife and I were treated as just another number. When you walk into Partners 1st here in Orange, you'll be greeted by a delightful team of fantastic ladies. It all starts with leader ship and that is something that Victoria McCormick brings to this branch. She's incredibly knowledgeable and super helpful with every single problem I've ever had and that is not an exaggeration. When there is any issue she and her team go to bat for you. When I call in they know exactly who I am. Missy will always ensure you understand all that is happening. It's called client education and she's so patient as sometimes she has to deal with our own lack of understanding. Knowing where I put my money gives me peace of mind. I know that sounds so cliché but the truth is I have even more peace of mind when I know I'm not a number. Thank you Victoria to your team and your leadership. Every time I enter I can't help but smile with all of your amazing service. As for you still banking where you are just an number, what are you waiting for?

Nothing but love. I was able to secure a car loan online, they offered a larger credit limit than I…read moreneeded on my credit card. I've used them successfully for international wire transfers and personal loans as well as my daily checking/savings needs for many years. Highly recommended.

I came in for a auto loan with a damn near perfect credit score . the lady "pam" had told me she…read moreran my credit and i had almost a perfect credit score and that they could work with me . she says "i will call you back in about an hour with your application approval. well that was at 11:30am nearly 2:25pm came around and i got a call back after i had called in between these two calls checking on the status . well i got the call around 2:25pm and was told i was declined but they could work out things if they put the vehicle down as collateral and they could work with me . she said she was going to make the changes and call me back and that call ended at 2:35 . well here i am well over 24 hours later and have not once received another call . so no i do not recommend this place and their interest rates are also high .

Opening our account was a pleasant enough experience, but I will say that my subsequent experiences…read morehave been pretty lousy so far. After waiting for 10+ days for our initial deposits to be cleared for use in our new accounts (we opened FOUR accounts), we attempted to deposit recent paychecks into the new account (for some bizarre reason our employer couldn't shift the accounts for direct deposit without issuing paper checks first), and the mobile deposit of those very paychecks was rejected. ?!?!?! When I called the branch, I was told that it's because it's a *new* account, and you can't use remote deposit with a new account (um, why should that make any difference... feel free to hold the funds, but why block the functionality of the online account?!) I was told to come and deposit the paychecks at the night drop box instead (not the ATM?!?!?!), and that the deposit of ANY check (not just the initial ones to open the account) will require a hold just as long as the first during the "new account" period, which is the first entire month. I've had a number of accounts at different banks and credit unions during my life, and never ONCE have I heard of anything so absurd. I'm not sure if we will be keeping this account given all the runaround and being unable to access our money for what in today's world is a LOT of time. Who among us can easily shrug off access to their family's biweekly paychecks for a period of 10+ days??? As I write this, I have been attempting to speak to someone on the phone, and I've already waited 25+ minutes ("unusually high wait time, more than 10 minutes"), and I'm not sure if anyone will even talk to me about the account by phone... the person I spoke to by phone at the branch stated that he was unable to discuss any of the details of the account by phone... Like, who in the world of working adults has the time to go into a bank branch that closes at 5pm during the week?! Maybe we should just keep using the old account at Navy Federal... even though the closest branch is far away, everything else is much more functional. I will add that we have still not received our debit cards for the accounts we opened, and it's been almost two weeks. Is this just how it is with a super small organization? Slow and frustrating, with inferior technology and systems... Note: 2 stars instead of 1 star is because the person who we opened our account was nice and seemed to know what she was doing.

So here is the update. Went to bank and received a temporary card without chip and the next day my…read morechip card came and I went to local business was to use after I had activated it. Declined, declined, declined. Could use the non chip but when I called to get my non chip card cancelled and wishes to use my chip card was told sorry can't you you will have to wait until the non chip card expires... I was not happy to say the least. Just one more strike against UVa credit union. Enter Ms. Geller, regional Director who Said she say my Yelp review and wanted to help make this right. She made attempts to get in contact with me numerous times even calling on her off time. We finally got to talk and she gave me numerous options to fix this and I could choose which one worked for me. Awesome Awesome Service recovery and Customer Service. I only hope that this level of commitment to customers reaches the branches. Thanks again!!!