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    BBVA Compass

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Personal banking

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    Valley Strong Credit Union

    Valley Strong Credit Union

    (14 reviews)

    I recently made the move to Bakersfield and began the arduous task of fully acclimating myself to…read moremy new community. Part of that meant finding a local financial institution. After looking at a few credit unions, i settled on Valley Strong CU and boy am I glad i did. During this pandemic, i resorted to opening my account online. It was understandably difficult since all my personal information (including my current employment) is based in Los Angeles. It must have triggered a ton of red flags as a possible fraud case. Thankfully, i was assisted by Samantha Lopez. She reached out to me, via email, and let me know that i needed additional documentation to prove my identity. I decided to call to see what options i had and Samantha answered right away. She was professional, friendly and efficient. It must have been a difficult task for her but she walked me through it and was able to get my account established with no setbacks. It wasn't until after i received confirmation my account was open that i realized how suspicious my profile must look. Samantha could have easily told me to show up to a branch, or that i needed to provide a laundry list of documents and move on with her day. What impressed me is that she took the time to make it easy and find the best solution for my situation. She went above and beyond for a non-member she never met before. I can only imagine what she would do for a long time member. If Samantha's amazing customer service is any indication of the culture at Valley Strong, i truly look forward to bringing over all my accounts. Samantha is a gem and Valley Strong is lucky to have someone like that on the front lines because she makes an outstanding first impression.

    By far the worst bank ever to bank at! I've gone inside so many times and those times I've been…read moreinside they are super super slow. Been told to go in one line to another line just for a dispute on a ATM machine taking my money and eating it up! People should avoid going inside or go to another bank as a matter of fact. This bank in this location is so ass it makes the bank look bad already as it is! ATM machines here are so terrible compared to to other locations.

    BBVA Compass - banks - Updated July 2026

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