These gus stared a condo deck repair on the building I live in. the project was around $750,000. They started without a city permit and got red carded. ( City stop Work order) 90 days later, they moved their 4 story scaffolding to the other side of the building and got back to work (with a permit) Most days they have a crew of two guys working from 10 to 3. a month in very little has been done, There have been no updates to the owners as to when they plan to move to another section of the building. Don't walk away from these guys RUN!!! read more

We had a fantastic experience with BC Preferred Restoration. After a sewer line rupture, Mr. Rooter was there that night for the cleanup. From that point, Steve at BC Preferred guided us through the insurance maze. Steve was both responsive and informative. Ivan is a great craftsman who oversaw the repairs. The finished product was beyond satisfactory. Overall, a bad experience was handled professionally and quickly. Highly recommended. read more

These guys are borderline crooks. The trades people that came into my home through their contractor were disrespectful and I would not want to leave them in my home alone again. After telling the contractor we were going a different direction, his behaviour became borderline harassment. Additionally, their work left much to be desired. Unfinished work, shortcuts etc. read more

I was referred to these guys through friends who had used them fix their place when they had a basement full of sewage (ick!). We had slow leak in our basement (we bought a fixer upper, that has been a complete money pit since day one!) that caused mould to grow, and it wasn't covered by insurance. We have little children, so I was freaking out because mould is such a health hazard, and I thought we would have to spend every dime we had saved for our renos on fixing the mould problem. It wasn't free by any means, but it was reasonable. It was finished fast, and for the price that was originally quoted. The project manager was reassuring and calm. He talked me through everything that they were going to do step by step, and they got started right away, which is why I went with them. We ended up needing to have some electrical work done, and the electrician was the fastest I've ever seen. There was a bit a of language issue, but the speed and competence more than made up for any initial difficulties in communication. And the other subcontractor that particularly impressed me was their painter. We've had various parts of our home painted since we bought it, and none of those areas look this good (too bad it's in the basement where no one can see it). He sanded the walls to a super smooth finish - not streak anywhere. I hope I'm not in a situation where I need this kind of work done again, but if I am, I will be using these guys. read more

I felt that i have to update my review to be completely fair. I had a bad experience with the renovation team that came after the restoration response team. However, my experience with the first response team was great. Mike and his team were very accommodating and went over and above their service requirements. They were very helpful and quick at responding to my aid. I have request that my insurance company to hire them to help me move my furiture. They never complaint about our moving strategy. It's a big house and alot of furniture needed to be moved around in order to achieve some kind of organization. My family was very pleased with them and invited them to join us for lunch. I spoke to Mike about our bad experience with the second team that was to replace our floors and carpets. Mike had reassured me that they have made recent changes to that team. He had explained that they recently were aware of the bad workmenship and services of the renovation team and that there were multiply complaints about them. I'm confident that with the recent changes everything will run smoothly for other people going forward. Now I can feel confident to deal with them again in the future including their sister company, Mr. Rooter plumbing. read more

Terrible service. Never returns phone calls. Takes forever to provide a quote. When you are having your house fixed the most important thing is to be able to speak to the company doing the repairs. read more

I had a slow leak in my bathroom. Called BC Preferred Restoration and they came out right away to locate and stop the leak. Mike (the manager) was so patient in helping me understand the process, helped me deal with my insurance company (who were pressuring me to use their vendor) and was always available to answer my questions and to include me in the restoration process. The situation, which could have been incredibly stressful, was quickly and efficiently taken care of and I have my bathroom back, better than it was before. read more

Crooks...... stay away and call some professionals. We had a minor flood in a small rental property. The tenants had already vacuumed up the water and we called BC Preferred (aka Mr Rooter) to help dry things out. The main guy, Mike, told me it would be no problem and shouldn't take more than a couple of days. He asked me what the insurance deductible was($5000), and said he and his 'team' could have it cleaned up and back together for well under that. Well his team consisted of one guy who's only English was 'talk to Mike'. This one man team spent at most 2hrs pulling back the carpet edges and placing fans in the hallway and 2rooms. He came back 2days later without any notice to move the fans and spray anti-mold along the edges. Several days go by and no word from them. So we call the office and the secretary says she will try to get Mike to contact us. 8 days after we initially call them, the same guy comes by to pick up his fans. Once again unannounced. The tenant asks when he will clean up his mess and put the baseboards and carpet back into place and all he says is , 'later'. Later never came so we hired another reliable firm to come in and finish their unfinished project. After this, I get an an invoice for $3800! Seriously? $3800 for some unskilled worker and at most 4 hrs of work and an unfinished job? Stay away from these guys and find an honest company! read more

I had a sewage flood in my tenants basement so I called Mr. Rooter. Mr Rooter referred me to Steve from BC Preferred Restoration and he came within the hour. He explained to me the complication of the situation from the emergency portion, the insurance agents, the rebuild works and bidding between companies. By following Steve every step of the way and giving him my complete trust in handling the situation, I completed my home insurance claim with minimal hassle. It was a stress free situation and they answered my calls every single time. I went on their website to educate myself on mold and how harmful it is. They have YouTube videos that explain everything you need to know so definitely check that out. The emergency works ran for about 5 days in the basement with 4-5 dehumidifiers. The carpets were all taken away, walls were cut, cabinets were taken away and asbestos was tested within these few days. They came to check up on it and called to follow up every couple of days. The insurance portion was explained to me very clearly from the beginning. The insurance agent would contact me and begin the bidding process with Service Master. I asked questions to Steve before confirming anything to the agent so that I would not be pressured into using the "preferred vendor" from the insurance agency. BC Preferred Restoration matched the quote given from the preferred vendor very kindly and without hassle even though I asked many times if it would be a problem. 3 weeks after the initial flood and after the insurance agency approved my flood rebuild works, they began putting in new hardwood laminate flooring and repairing the walls. They put everything back into place as neatly as they can and cleaned everything up nicely. You can trust their workers since nothing went missing. My family kept an eye on them just in case anything went missing. Once the rebuild works completed, I received the cheque from my insurance company to pay BC Preferred Restoration for completing the works. Before I did that, I asked Steve to touch up a few things in my tenants basement and he did that the next day. Overall, this company is very experienced and provided me with top notch customer service. I would definitely recommend using them before choosing your Insurance's Preferred Vendor who might have 50-60 jobs at a time whereas BC Preferred Restoration will focus on your job as soon as possible. read more

It is a very upsetting experience with BC Preferred Restoration. I got an appointment for March 29 at 11-12, however, I had been waiting for a few hours with a few phone calls to the tech during this wait time and when calling him, he kept saying that he's coming. At about 2:30pm, I was informed that he had another person under the same name and I needed to reschedule the appointment; also, I was informed that the office should already have phoned me to reschedule. In fact, nobody phoned me from the office. During this process, there was no honest communication at all, no respect to my time. read more

I live in New Westminster, BC Canada. Absolutely unprofessional company!!!! I called the company to see if I could get a quote done for my condo that had a leak from the unit above. The female on the phone told me she would get one of her technicians to call me to set up a date and time. I got a call from Michael Stone, he asked me what time I wanted him to come and I told him either at the beginning of the day or the end of the day so I didn't have to take much time off work. He told me he could be at my house at 7:00 am the next day (Thursday.) 7:45 am the next day and no Michael. I call him and no answer, by 7:50 am I decide I'm not going to wait around any longer and I leave for work. 8:00 am Michael calls me and tells me he slept in! He had an emergency the night before and got home late and slept in for our appointment. Okay, fine that is understandable, but I really wish he would have called me and told me so I didn't wait around and miss an hour of work. During this call, he asks me when we can reschedule. I say the same thing again, either at the beginning of the day or the end of the day so I didn't have to take much time off work. He promises me he will be at my house the next day (Friday) at 7:00 am. I even tell him please let me know if you can't make it because I have to miss work for this appointment and really don't want to keep missing out on pay if he can't make it. It is Friday and I wait around for Michael until 8:45 am! Our appointment was scheduled for 7:00 am. After calling him numerous times and no answer I called BC Preferred Restoration general line and the female tells me she will page Michael and see what's going on. 5 minutes later I receive a call back from a female telling me she was really sorry and Michael had called in to tell her that the was feeling sick and couldn't make it our appointment. Now I waited around for Michael for 2 hours and missed 2 hours of work and no one is coming to give me an estimate. The lady who called apologized and told me she would send another technician on any day or time that I'm available. I hesitantly agreed as I had just been screwed over twice. She guaranteed me a technician would be at my house the following Tuesday at 4:45 pm. It's Tuesday at 4:55 pm and no sign of any technician. I call the BC Preferred Restoration general line and the female on the phone tells me she will page the technician. A technician calls me and tells me he is on the other side of the city and does he really need to come. I ask him "Don't you have a scheduled appointment with me" and he says "no, he just received the call now." I told him not to worry about it because I didn't want to wait around another hour for him to arrive. I called the lady who made the guarantee to me that technician would be at my house and she didn't answer. I text her and she responded by text saying that the technician who was supposed to come give me the estimate got tied up on another job. I responded to her and she never followed up with me again. I know personally when I can't make it to an appointment I call and cancel or reschedule and I'm not even a reputable company! Don't use this company! They're all unprofessional and will waste your valuable time! read more

My elderly father needed some work done on his condo. He had a small water leak, and the insurance company hired BC preferred restoration to work on my fathers house. These people are CROOKS, they tried to make a fake invoice from Mr. Rooters to make the job sound larger then it really was to make more money off our insurance company, and wanted my father to sign it and commit insurance fraud.. Secondly, these guys are flaky as HELL. We had to call one of the guys, (Mike Stone in particular) over and over again, as he was a no show 90 % of the time. They ended up tearing my dads floor boards out for no reason, and leaving the project unfinished. We ended up getting a different company to fix their mess they left. This company doesn't even deserve one star, and I would NEVER recommend them to anyone. Horrible service, flaky workers, and CROOKS. IF YOU DON'T WANT TO WASTE YOUR MONEY, I SUGGEST NEVER LETTING THESE GUYS ANYWHERE NEAR YOUR HOUSE. read more