In 2019 we renovated a home in Neptune Beach. We hired Home Core for the renovation. They hired A…read moreand B Flooring to install LVP in the home. We noticed that the planks would move and had gaps appear in the joints. Being that it was a rental home we had to wait for the home to be unoccupied to address the problem. It has now gotten so bad that some of the planks have cracked and buckled. We thought it was a product issue and had Floor and Decor send a person to evaluate the product. In their report they state that there is nothing wrong with the product, but instead that the LVP was installed improperly. This was brought to the attention of A and B Flooring and they are refusing to replace the floors stating that it is outside of their one year workmanship warranty, and Home Core is also refusing to take ownership of the problem caused by a sub they hired. The best that they will offer is to "work with us" on getting the floors replaced, however they still have yet to give us a quote on the cost of replacing the floors. They stand by their statement that they will only cover the floors for one year after installation. I would not recommend using Home Core. They don't stand behind the work that is done on their projects. I will happily remove this negative review if Home Core steps up and does the right thing by taking responsibility for the poor subs they hired.

Project - $400K add on and remodel to $600K home…read more Quality Average The final product feels like a new apartment rather than a million dollar home. Mistakes: On the day of move-in, many problems existed in a supposedly completed home, including: Hot water plumbed to toilets (120 degrees) Only cold water to showers No water pressure in sinks No attic ventilation Leaking pipes Door handles falling off Unsecured and uncapped gas lines Went through 6 different supervisors on the project. There was no consistency due to constant turnover and no one knew what the prior supervisors had done. They were not my advocate. This is a business that looks out for profit and not for providing a quality service. Efficiency Poor 1. Was told they would start the project in 3 months. Actually took 6 months to start. 2. Was told it would take 6-9 months to complete and it actually took 14 months. 3. After completion took 5 months to complete the punch list. 4. Total of 25 months. For a project that should have been completed in less than a year. Cost Charges are ambiguous and unethical Their billing system was highly erroneous. I had to review bills with a fine-toothed comb and on multiple occasions found the "mistake" of over-charging tens of thousands of dollars, but never any under-charges. They would also charge for upgrades that never took place. Originally, they tell you that a painting subcontractor will cost $10K along with a 20% supervision fee adding up to $12K. What ends up happening is they choose an alternate subcontractor of the poorest quality that only costs $6K but will still charge you $12K, making a 100% profit on what was originally a 20% fee. Also, due to the unsatisfactory work done by the low-grade subcontractors, jobs will often have to be redone multiple times. For example, my house had to be repainted four times. Overall, the unclear and dishonest system creates more problems and ends up costing much more money and taking more time than originally discussed. Recommendation I would never use this company again. I would only recommend them to someone who I would want to have a painful, expensive, poor quality experience.

Paid $1900 for a deep cleaning of a house that was mostly clean, moving in. I am not even sure…read morethese people did any work, supposed to be 4 workers for 7 hours, yet 2 hours into the job I get a call they are leaving for a lunch break, that should have been the tip off. Wasted $1900 bux. Drawers had trash big stains, showers had soap scum and soap bars left over from previous owner. I honestly do not even know if these people even did any work. Cobwebs all on the windows. No clue, I guess when unsupervised you get shotty work, shame on me for trusting them without being on premises.

Met Chandler from this Servpro franchise while he was up in New York with his disaster response…read moreteam, and he immediately made time to survey the catastrophic damage to my home. Within 15 minutes, he had already completed laser surveys of the dimensions of my home and worked up a quote, as well as suggested tentative days his team could start. I won't say it was cheap, but they work fast and do exceptional work, which I will take over cheap any day. Inside of a week, Chandler came back with signable paperwork in hand and his team behind him ready to roll. Ryan and Ray worked with me to cart hundreds upon hundreds of pounds of personal effects outside where I cataloged them for salvage or total-loss potential. They were soon joined by Vinny and Adam to really get into the hard part of the work - tearing out every water-damaged wall, door, or shelf and exposing the foundation of the home. A mold-killing agent was sprayed, the floor was power-washed and wet-vacuumed, and a half dozen high-speed fans and two industrial de-humidifiers were deployed and left in my home for 5 days to finish the job. The team were well-organized, fast, and smart about the way they went about the work. Maximum attention was paid to ensure that no further harm was caused to my home, and a gentlemanly spirit was displayed by the group, broken by some good humor and camaraderie. Disasters happen, and no part of the world is completely safe from them. I've had mold in my home from previous issues, and it's not a pretty thing to remedy if not caught early in the growth. Call these guys first, because if you don't, you'll likely need to after the "cheaper" bidder made a hash of your home. They live up to their motto of "Like it never even happened", and if disaster ever visits my home again, I will be calling them first.

I recently contracted RestoPros of Northeast Florida to perform cleanup and mold remediation…read morefollowing the living room plaster ceiling collapse at my 1947 lakefront home in Jacksonville, Florida. Ivan, RestoPros' estimator and project manager, met with me personally, prepared the estimate, supervised every aspect of the project, and worked alongside his crew throughout the job. With more than 20 years of experience in restoration as both a tradesman and project manager, Ivan's knowledge and professionalism were evident from the outset. Equally important, he is an excellent communicator, dependable, trustworthy, and genuinely committed to doing the job right. He consistently followed through on everything he promised--and even went beyond my expectations. He is also personable, approachable, and simply a pleasure to work with. Ivan is someone who does what he promises--and then goes beyond what you expect. I would also like to recognize Ivan's two crew members, Noah and Justen. They were courteous, respectful, hardworking, and thorough. The project took three days to complete, and throughout the entire process they demonstrated professionalism, attention to detail, and genuine pride in their work. The crew removed all remaining damaged plaster, cleaned up every bit of debris, and left the area properly prepared for future ceiling reconstruction. They also performed mold remediation on the exposed ceiling joists in the attic area and, as an unexpected courtesy, treated all of the kitchen cabinets and drawers at no additional charge. The cabinets looked refreshed and even smelled noticeably cleaner afterward. I would also like to thank Lina in the office. She was consistently pleasant, responsive, and helpful whenever I had questions or needed information. Good communication makes a significant difference on projects like this, and she was outstanding. From beginning to end, my experience with RestoPros of Northeast Florida was excellent. Their professionalism, integrity, communication, and workmanship gave me confidence throughout the project. I recommend them without hesitation to anyone in need of restoration, cleanup, or mold remediation services.

I have found RestoPros and their staff to be professional, timely, and most importantly…read moretrustworthy. I can recommend this company without reservation to handle mold and other issues. Being a retired contractor with 45 years of experience I am able to make the statements above. In addition, I have not been rewarded in any manner for this report. WC Fowler

We had mold throughout our St Augustine condo due to high humidity (and a broken airco). Cisco and…read morehis team were able to remove the mold from every nook and cranny. Cisco is honest and trustworthy, and I was very pleased with his work. I felt like Cisco was cleaning our condo as if it was his own home. Cisco kept me informed of daily progress with pics and videos, and he always answered my calls. For the overwhelming job we presented to DMS, it was reasonably priced.

Cisco and his crew were fast, efficient, flexible and professional. Extremely well done job from…read moreset up to clean up. Will definitely recommend DMS Restoration to anyone who has water/mold remediation needs.

The company is well organized and helpful with explaining all the steps. Water damage restoration…read moreis stressful; UWRG helps with all the frustrations you face. One particular technician, Oscar Mejia, knew I was extremely frustrated. When he came to my house he was able to help me with trying to make my house more livable! Thank you Oscar!

We had a leak in our kitchen behind our fridge. It went through the wall into the bedroom and…read moreruined the drywall and the floor. The guys that came out here were so professional and nice. They did an amazing job. You can not even tell where the work has been done. I accidentally hit my mailbox and took it out of the ground. Could not get it back together. The young man offered to fix it for me once he was done with the work in the house. This is the best company to work with from start to finish!!