Dr. Sonceau is the most awesome doctor, she was honest and didn't try to sell us a plan that…read moreincluded stupid stuff, the really cool thing is that the hygienist Heather was also just as awesome. Gentle and kind both are and I am grateful. I have had negative experiences with the front office staff but all in all was good

Terrible front desk people who don't know what is going on and don't communicate with one another…read morewhen telling someone something. Answers are not consistent. They will cancel your appointments on you as well and schedule them out months later too.

The staff at the Concord/Kannapolis location, are super friendly and try their best to take care of…read moreyou. However beware. Do NOT pay for Endo (Root Canal), upfront. Make sure they fully complete the treatment before paying. I paid in advance a few days before my appointment, to ensure there were no issues. The day of the root canal, I arrived early and everything seemed to be going well. In the middle of the root canal the dentist said she was unable to finish the treatment and I needed to go to a specialist. The front desk staff referred me to another dentist that they work with. I was told that I would have a refund for the root canal minus about $300 the next day. Which I was fine with. That was 3 weeks ago, I am still waiting for the refund and have been calling trying to get an update on the status of said refund. Their billing department, keeps saying "We're escalating this to our higher ups and we will call you back today." They never call back and when I call back, they keep giving the same run around. If you pay before the service is completed, beware that you will be given the run around and you may find yourself, at risk of complications due to incomplete Endodontic procedures.

Great care and friendly staff would definitely recommend and go back. The office was clean. The…read morestaff was knowledgeable and the doctor was nice. They didn't have me wait long and they took me in almost as soon as I got there.

PLEASE do not go here. At my first appointment I had the…read moremost unprofessional woman: I came to get my teeth checked out and cleaned, the lady that did the cleaning was very rude. Asked me why my teeth had so many cavities so I was honest and told her my depression was horrible for the past few years so I never had the energy or motivation to take care of myself. She straight up called me lazy. Then went on a rant about trans people (because I'm trans lol) and misgendered the patient she had before me, calling them confused. Then began to say things like "did you know people identify as animals and they put cat litter boxes in schools now?" Which is a blatant lie and just a thing transphobes believe and spread around even though u can literally Google it and see it isn't true. Second experience, which was the worst : I had one of the worst experiences getting fillings here. The guy doing my fillings did not stop or give me more numbing like I needed, it was the most painful fillings I've ever had. He went way too close to the roots on so many of them and it hurt horribly. He also did not file/sand(?) one of my back teeth down correctly after a filling so it stabs me in the tongue. Just a year or two after that I got a new dentist and got tooth infections IN ALL (3) OF THE SAME TEETH THAT HE PUT FILLINGS IN. My current dentist (who works at Dentistry of the Carolinas, PLEASE GO THERE INSTEAD) explained to me that he put the filing extremely close to the roots in my teeth so it was being irritated by them and caused an infection. I had to get three root canals throughout one year. I might have to get another one in another tooth that was done there. Please go somewhere else.

This has been my dentist office for over 15 years, but when it was taken over by a new…read moreowner/company, there was a change in customer service as well as dentistry. A couple of years ago after Covid, I scheduled my yearly exam and it went well. Loved the hygienist. However more recently the front desk staff has been rude and lack customer service skills. The dental hygienist I saw in January was not nice and made me feel uncomfortable as if she was judging me. Fast forward to more recently I had a few rescheduled appointments that I had due to work hours in the past few months. On the day of my rescheduled appointment, I was caught in traffic behind a car accident which made me late. I called and told the front desk and they stated ok. By the time traffic cleared I was 17 mins late. When I explained to the front desk staff that I was late bc of a car accident she rudely told me I was being dismissed as a patient. I had been a patient for over 15 years with no issues until the new staff and dentist took over. I do not recommend this office due to horrible customer service with rude front desk staff with attitudes, the dentist barely examines you on visits and the overall experience is horrible.

This place is extremely expensive and they charge more than their estimates. I've been going here…read moresince way before Dr Jennifer ever came into the picture, but the customer care and service have greatly declined since then! I am at my wits end with them! Do not come here unless you want to be price gouged!

I love this place! I've always hated the dentist, I thought…read morethey were all terrible, but apparently I was wrong. Dr. Wells and her team are very friendly and quick, and the office and waiting room are always clean. They give you a welcome bag with a very nice travel mug, and a "goody bag" after your cleaning. I also learned something new about brushing my teeth after my cleaning visit. Definitely will stay with this office and highly recommend to anyone who has had previous bad experiences with dentists before.

DOC is the best dentist I've ever been to. They're kind they treat you like a person and they care…read moreabout you. Thank you for being supportive and taking care of me. Thank you.

The best dentist I've been to. The people there are extremely sweet and understanding. They're very…read morefriendly and can accommodate you! It's the best place I've ever been as an autistic person who has a fear of the dentist

has been their dentist for few years but this year not doing good. Almost of half year my crown…read morestart now losing however I changed my insurance did told insurance want that name dentist says yes cover it so I do schedule with this dentist when I got new insurance card did send them says perfectly then later decide to schedule so same day send again insurance card told me that you have to out pocket money make sure bring your money I says no insurance is cover everything they says told me no long with insurance so I called again with insurance did call them says you re out of network mean go to Harrisburg p.O. how can I go P.O. Harrisburg dentist there. sound like me that they are discriminated deaf now. I still look at my insurance system Seamless dentistry still on list..

What horrible customer service whenever you call to try to schedule an appointment and by the looks…read moreof the reviews in the past, that are negative it seems like whoever's in charge of this page will make a reply under the negative comment that it's a spouse or a friend of an employee well, I can tell you that I don't know anybody who works here and would never. So the person in charge wants to lie fine but whoever's answering the phones needs to get a new job. Have some courtesy! It goes along way. AVOID THIS PLACE!!!

This is an AWESOME office! From the front desk ladies to the hygienists to Dr. Phillips: all are 5…read morestar! I'm like everyone else--would not be in a dentist's office unless it was a medically sound thing to do. Like a grin and bear it, right? Not necessary here. They make you feel comfortable and relaxed. One feature I love is Dr. Phillips makes very sure that enough numbing medicine is used before he starts. If ya can feel anything, he'll give you some extra. Bottom line: you will not go wrong making this your dental office!!

I haven't been to the dentist in over 20yrs. I finally found the courage to make an appointment…read more I found Riccobene. I previously wrote a review on the amazing ladies in the front ,now I want to take you to the back .I was greeted by Janet with a warm smile and comforting tone. Janet treated me with TLC. Dr Phillip's presents was kind, honest and informative with a little humor. The entire office needs 5stars. Thank you team.