We moved to Trilogy a little over three years ago but up until this year, kept our regular dentist…read morein Cornelius after something like 15 years. Originally it was not a big deal to drive over there but the last two times I went, it took over an hour to go 8.1 miles due to traffic. In one case, I had to reschedule before I was over 15 minutes late even though I had called to let them know. Was able to reschedule and got in the same day. I've been a patient since sometime this summer. My wife found this practice and moved over sometime around the first of the year. Reason she moved is that we are both Seniors and have Medicare Advantage Plans with Dental Benefits. For some reason, we could never get them to bill our Insurance Company. Granted the coverage was not that much but a couple of thousand is a couple of thousand that does not come out of my pocket. Her Dentist is Dr. Allison Kelleher and she loves her and the great service she gets. I have Dr. Andy Pernell and he was the founder of this Service. When I came over, I already knew that I had some major issues related to resorption of tissue under the gums. On the initial examination, Dr. Pernell also that I had a cavity under a bridge under my upper molars. Made an appointment and came back and the bridge was removed, the cavity was filled, and a temporary bridge installed. Went back last week and got the permanent bridge installed. This was the first cavity I've had in over 10 years. I have an appointment in January to address the resorbtion issues on the lower molars. That said he referred me to Dr. Getz at North State Perio and he has examined me and we are schedules for planning and deep cleaning in December.

Amazing staff- great experience. I'm new to the area & went in for a cleaning. While there the…read moredentist identified a small crack which required a crown. We also talked about my night grinding & an in office retainer was built. I had the crown done & I am so thrilled with the easy painless process. This is such a stark difference from the dentist I saw in Maryland. I had never had real dental work done before and at my prior dentist they identified I needed a crown. It was such a traumatizing experience that I was terrified when Summit advised I needed another one done. I also was given a plastic mold at the prior dentist that I had to put in hot water and try to fit myself - It never worked and it made me gag so I just stopped using it. Such a drastic difference between these offices- thank you Summit. My dentist fears are now gone.

I've been a patient of Dr. Kevin's and his team for years! I honestly can't say enough good things…read moreabout this practice . From the moment you walk in, you're greeted warmly and treated with genuine care. The staff is always professional, thorough, and kind . They take the time to explain every step and make sure you understand your treatment and insurance coverage clearly. I always receive a written quote on what to expect for payment and insurance benefits. I've had everything from routine cleanings to crowns and each time the process has been smooth and well-coordinated. In my experience, they are very transparent about costs and insurance, and if something unusual comes up they will help you communicate with your provider. Dr. Kevin stands behind his work and genuinely cares about his patients. I've referred several friends here, and every one of them has had a positive experience.

Not very organized and will send you to a specialist for something they should be able to do and it…read moreeats up your insurance money. They need to be up front with you about certain things and charges that they come back later and say you owe because of an insurance error. They don't own up to their mistakes...not recommended at all.

The dentist was great, working with the front office is difficult. My first appointment ran…read moreovertime because they were training someone on me. This is after I informed them that I had to be finished at a specific time. I tried making a appointment, specified I needed it between 1130 and 1230. They sent a email saying my appt was at 1030. They just don't listen very well.

ONLY reason Dr. Avason doesnt have a complaint registered to the NC Dental Board is because its…read moreimpossible to reach the board on the phone. This supposed professional Dentist operates without regard to ethics or consideration of patients. As with most, if you miss an appt., you will be required to make payment for time lost. Guess that doesnt apply the other way around. I referred my son, who happens to be single parent of two young children after losing his wife in a wreck, to Dr. Avason. My middle age son has a very tight schedule raising two kids and with his hectic job. He had an appt. but arrived 3 minutes late and was met by a very rude mid twenties male employee asking why are you late? calling him by his last name. My son says either call me by my first name or its Mr. to you young man. I drove through traffic which was heavy at times why? Well Dr. Avason is in surgery and cant see you would you like to reschedule? Or can you be back at 330pm? No my son indicated I had an appt. Which is it...because I'm 3 minutes late or he can see me later due to not scheduling his appts properly? The boy employee was extremely rude and unprofessional. My son rightfully told him just forget it I'll find another dentist with standards. I drove 45 minutes for nothing and dont appreciate it. Dr. Avason also knew full well my son was trying to use some of his dental benefits before the end of the year. Dr. Avason is pathetic and spiteful doing my son this way due to my deciding not to return to his practice after being a patient for several years. Due to his poor work on a tooth along with his arrogance and disrespectful manner speaking to me. Dr. Avason, how about you send my son $50 for you missing your appt which was scheduled weeks in advance? Or be man enough to admit the little stunt was out of pure spite? You're a sad excuse of a human being. I wouldn't recommend anyone to this practice unless you're ok with shoddy treatment by the dentist. Zero excuse for being such a jerk to someone who took time off work after scheduling well in advance.

Here is an update to this case. Michelle has now been caught in three lies to the BBB. I presented…read moreher with a copy of the pre authorization which contradicted her words and proved her lies. I will update as this plays out.

My mother-in-law went to get a tooth pulled. She had a X-Ray and waited 2 1/2 hours in the waiting…read moreroom. Then after 2 1/2 hours the dentist told her she would not pull the tooth, and charged her $25 for the X-Ray. If she wasn't going to pull the tooth, she should have said so, and not had her wait 2 1/2 hours. I also would not have charged anyone $25 for a X-Ray that was useless if I were not performing the work. What a bad job of customer service.

Very personal and loved the way Dr McMurtry explained things in detail and provided us info on his…read moreexperience and method. He was factual, personable and caring of our infant that was there for assessing ties. Using the most up to date process, the tie release was thorough, timely, and baby was not in hysterics after done. The staff were all helpful, kind, and pleasant. We were not rushed away and had a follow up appt that was very accommodating for us.

Best pediatric laser dentist for tie and tongue ties! Dr. McMurtry and his staff are so kind!read more

Nothing but positivity to report on this practice! Doctor was professional and gentle! Staff was…read morepleasant. Venue is welcoming and pleasant and facilities were clean! All my check points checked/passed with flying colors! This practice is a keeper! Keep up the great work!

This is the 3rd time I'm having an issue with this place. Finding a new dentist. I like to give…read moreplaces a chance specially when they are still "new" But to have me scheduled and for me to take off of work, show up early only for them to tell me, they don't have me scheduled and are booked for today. Absolutely done with this place! Customer service absolutely sucks at the front desk.

My 20 yr old daughter just came home in tears because they refused to let her leave the office…read moreuntil she gave them $400. She was told by them that her co-pay was going to be $75. She said the Dr was very rude to her and even suggested that her TMJ was her fault. They are so lucky she won't let me go up there! I will be contacting BBB next.

Please don't go here. The surgery cordinar is VERY RUDE. Doesn't check your insurance to see what's…read morecovered. Tell you it's your job and even if it is cover they will still need there money upfront and will have to be reimburse d. DiDnt want to give my the surgery codes so I could check my insurance. Gave me so much different information in a few minutes time frames. was very rude and arrogant. Seem like they are money hungry when I asked them was my X-ray cover they dont know they didn't check. That my Insurance will have to reimburse me. Told me my surgery fees could easily change without notice they are not sure. If I didn't sign the agreement they wouldn't schedule my surgery. Horrible I never been to a surgery center like this before.