I have not visited this location in person, but spoke to a customer service representative. She was…read morefriendly and very professional. I gave 4 stars because unlike the previous reviewer from 2022, IACE does NOT sell JR pass exchange vouchers in person at their Torrance office. They require you to purchase online from their IACE.com website and then you have to have the pass shipped to your home address and pay for that shipping. If you are in a time crunch in leave for Japan in a few days, you should just purchase the tickets in Japan or through the official JR pass website. FYI the fees are a bit higher if you purchase the passes in Japan or through the JR website.

Whenever I go visit my family in Japan, I always buy my airline tickets from IACE. As I elaborate…read morebelow, their prices are very competitive and their service is unparalleled. Fare prices: As it's expensive, I always do my homework: I check airfares online and call a couple of Japanese travel agencies in the US. Since 2008, I have only bought tickets from IACE when I travel to Japan. Japanese travel agencies tend to have better deals than airlines or other online venders, at least slightly. They also give you different rates for children, which I never get online (e.g., airlines webpages or other third party sites, like Kayak). I've always saved money buying tickets from them. Service: The agents are knowledgeable, professional, and courteous. As they are knowledgable, they can search for the best deals. Something unique about IACE is that they have a call center, which is open 24/7. Almost a decade ago, my son was hospitalized in Japan, and I had to change our tickets coming back to the US multiple times. As their call center is always open, I was able to call them without worrying about the time difference. Customer Care: When the big earthquake hit northern part of Japan in March 2011, we had planed a trip to Japan in the same month. As we were not sure if it's safe, we decided to postpone the trip (indefinitely). Under the special circumstances, we requested Delta Airlines to refund our money. They refused despite our multiple requests. IACE contacted the airline on our behalf, but they didn't budge. In the end, IACE Travel gave us back $100 per ticket out of their pocket. Although it was a fraction of what I had paid for the tickets, their gesture was priceless. Ever since, I'm a loyal customer of IACE! Recommendation: Their prices are very competitive. They also go above and beyond to help their customers. If you're planning on a trip to Japan, I strongly recommend you to give them a call. They'd be very happy to help you. They never pressure you to buy anything until you're ready. Unqualified 5 stars! ****************************** If you found something useful in my review, please hit "useful" so that I can improve my reviews. If you love food and traveling, follow me, or better yet, let's become friends on Yelp! Thank you and happy Yelping!

Springboard was the go-to travel agency that our local travel agent (Red Carpet Travel, Morris, IL)…read moreused to coordinate our Anniversary trip to Fiji and Australia. All of our needs were taken into consideration in the planning of our trip. We just mentioned what we thought we would like, and Springboard coordinated it all and passed all the info on to our local Travel Agent. We were absolutely amazed that the entire trip-airline schedules, private transfers, hotels, resorts, local sight-seeing tours-everything went without a hitch! All logistics were coordinated so well that we spent our month's travel without having a worry about any of the arrangements. Our Australian Visas were also handled by Springboard, and went without a hitch, also. As seniors, we appreciated the sensitivity to what we can and cannot do physically, also. We would recommend Springboard to anyone.

A superb ,luxury trip to Australia, New Zealand and Fiji perfectly arranged!!! 3/31 - 4/23/19…read more Warren from Springboard vacations makes booking a holiday a charm and stress free. Destinations/transfers/hotels all completed without a hitch. When a question has arisen -very responsive and even during our trip , he made sure all are OK. Hotels were 5 stars and situated centrally. The hotels were within walking distance to city center, restaurants and local landmarks Transfers were precise & took the worry out of inward & outward airport/hotels transport. . All tours and destinations were top notch. We enjoyed the small group tours and the local guides were knowledgeable, punctual and was considerate of our varied interests. Renting a car in Queenstown to Franz Joseph was an excellent suggestion - the landscapes changes were breathtaking . All the tours were awe-inspiring and majestic. We appreciated the knowledge and service excellence of all our wonderful day tour guides. This was a trip of a lifetime. Thank you again, Springboard vacations for making my husband's retirement trip memorable and unforgettable.

I can't believe it's taken me so long to finish this review! We took a family vacation to Sydney,…read moreBrisbane and Cairns in 2013. Rick carefully listened to what type of vacation our family (two teenagers and a young child) was looking forward to. He reserved incredible places to stay and pointed us in the right direction when we wanted to explore on our own. I would think using a travel guru like Mr. Australia would cost more money, but he actually saved us money and time. He is amazing!! Highly recommended!!

I contacted Rick because we were trying to plan a 2 week family trip to Australia. He was so…read morepatient with us while we figured out exactly what we wanted to do, We visited Brisbane, Cairns and Sydney. Rick helped us plan and book everything. It truly felt like a first class trip. We are so grateful to Rick for helping this dream vacation become a reality!!

ABL really delivers A Better Life! I was traveling, and my wife's birthday was coming up. So I…read moreasked them to set up a beach bonfire. When we arrived with our friends, they had everything set up including the tent, food and bonfire fixings. But the cake, balloons and my wife's wrapped gift made me look like a hero! Thanks for a fantastic beach party.

From the owner: Our Concierge Services are tailored to your every need! From maintaining your property, to…read moreplanning that perfect getaway, our services are designed to allow you to experience A Better Life! As a full-service concierge service, we plan, schedule, and create opportunities that will improve and enhance your life. We go the extra mile to give you an experience that you will remember for a lifetime. Let us roll out the red carpet and help you write an unforgettable L.A. story with your own personalized journey through the City of Angels. When it comes to one-of-a-kind adventure, we've got your covered - from sunshine and surf to sightseeing and sports. Catch a wave on an L.A. surfing adventure. Meet with the gentle giants of the sea on a whale watching expedition or charter a boat. Skip the lines during a day of family fun at Disneyland or Universal Studios. Score the best L.A. sports event tickets to cheer on your favorite team. Or head out on a customized sightseeing tour of all the Hollywood hotspots. Only the experts at A Better Life Concierge can bring you all the best L.A. has to offer. It's time to check off some things on your bucket list!

We've enjoyed working with Sanjive and his team for about 15 years, planning school trips, weekend…read moregetaways, and extended family vacations. Their dedication, expertise, and exceptional service continue to be unsurpassed. They consistently go above and beyond to ensure every detail is perfect, making our travel experiences seamless and memorable.

Sanjive is awesome. He is helpful, knowledgable and super nice. Turn around is very quick too…read more Highly recommend!

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

A year later and I still talk about my trip to Puerto Vallarta with Mike and the BAG staff. I had a…read morereally good time and what I enjoyed most was Mike patience with all of us. It was a big crowd and we were all managed very well. Yosemite is next and I am looking forward to it.

Michael did a great job of helping me with planning my anniversary vacation to Jamaica. He had…read moregreat suggestions and knowledge of what to do and not what to do. We had a wonderful trip. Thank you very much, Michael.