I originally went to the CareSpot on Monument Road near the Walgreens. I just needed a pre-cataract…read moresurgery clearance. This one (Monument Rd) required a chest xray though my dr had listed what he wanted from this exam and an xray was not part of it. I tried to explain this to the office staff who was very rude and adamant that their policy is I would have to get that xray for them to clear me. Even the office manager said I had to have the xray. While I was sitting in the lobby, I called the CareSpot at 410 Atlantic Blvd to ask if they require a chest xray for this pre cataract clearance. The person answering the phone thought that funny/odd. She said they do not require anything that the dr didn't specify was needed. So, I walked out of the one on Monument Road where everyone I encountered was rude to have a totally opposite experience at this one. ( I don't understand how on earth the policies can be so different at the various locations from the same company.). Every staff member here was very polite and professional. The exam was just as ordered by my doctor with no requirement for unnecessary tests. The lobby was very clean (opposite from Monument Rd) and calming. I was in and out in the amount of time I wasted sitting in the waiting room of the other facility.

Staff is rude. Takes an hour and a half to be seen even though there are no patients .read more

Very knowledgeable and very friendly and always willing to listen to any questions. Never felt…read morerushed and takes the time to explain everything. I have enjoyed being her patient for years and don't intend to change.

She may be a great doctor but front-desk (first impression) is short and almost detached - I called…read moreto find out if they were taking new patients. Response: "No we are not". While that is technically a good response, a preceding "Unfortunately..." or "we are sorry but..." would go a long way to keeping Dr. Reed's reputation. I won't bet on me going there now even if they had openings. Civility, my dear, civility. If you're not happy doing what you are doing, feel free to do something else.

I am submitting this complaint regarding my recent experience with a provider who was going to be…read moreresponsible for completing military paperwork (overseas health screening clearance). Before scheduling the appointment, I made sure it was something they would be able to complete. I came with all required paperwork and the nurse returned the last few pages at the end of the visit, stating it was not required - I then found out it was and we had to bring it back into the office. The provider appeared unfamiliar with the requirements and was unable to correctly complete or sign the forms during the visit. I expected the provider to either have the knowledge necessary to complete it or to seek appropriate guidance if they were uncertain. The paperwork remained incomplete, which caused me weeks of delay (some because of the provider being out on PTO) and created stress and inconvenience. After she got back from PTO, I was asked to reschedule another visit. Which meant another copay and more of my time. I initially understood it would only take a few days. I did state "Do I need to show her where to sign?" to the lady on the phone because I was infuriated. I do apologize for the disrespect but seriously! I ended up finding another civilian provider who was able to complete it the day of visit! I have never had a medical experience like this and I am not usually a confrontational person but the communication between the team in the office is lacking. This was embarrassing! Patients should not experience delays or complications because a provider is unfamiliar with paperwork they are expected to complete. Thank you for your attention to this matter.

The first person to check me in was Not nice at all. Don't go there if you need help. The PAs run…read morethe business and it's a bad experience. They judge you for the medications you are on! Not going Back

Fast, Friendly, and attentive service. The food was hot and delish…read more We will be back soon.

Not only treated my BO but also the cause of the blood pressure which no one did before and taught…read moreme how to prevent Diabetes Heart attack, stroke and renal failure for my well being in the future!!

IMO, Dr Tony Villena is the best family practice physician in Jacksonville Beach - for that matter,…read moreall of Jacksonville! Our family has been very fortunate to have Dr Villena as our primary physician these past 2 years - he is an outstanding medical professional & practitioner, supremely responsive, and genuinely cares about and for his patients! Tony Villena, MD, is a family physician affiliated with Baptist Health who truly enjoys working with his patients to meet their health goals and improve the quality of their lives. Bottom line: if you need a great doctor who will take superb care of you, then select the awesome Dr Tony Villena - you'll be SO GLAD that you did!

My primary care physician retired the end of 2024. I've been doing research, reading reviews, for…read morethe past month or so and found Dr Joseph at Baptist Primary Care Intercoastal West location. I didn't even know this location existed as it is tucked behind other businesses off Beach Boulevard. But I was pleased it was only 6 minutes from my house. Dr Joseph replied to my request to switch my care to her office quickly and I was able to schedule an appointment the following day after submitting the request. When I arrived I was greeted with a friendly welcome by the nice receptionist. I waited roughly 10 minutes to be taken into the exam room where I discussed my current medications with a nurse. Dr Joseph was thorough, discussing all my health concerns and suggesting some lifestyle changes to help lower my cholesterol and lose weight. I left the appointment feeling good about my decision to start seeing Dr Joseph. When I checkout, we scheduled my annual physical in August.

Saw Laura M. Triola today. She is absolutely amazing. Please keep her at your office...read more

Great front office. Great place…read more They actually give you what they say they are going to. They try to get you in that day and they usually do if needed. If you call they call you back that day. If you call in a script refill they do it. I have been with Dr Johnson for at least 10 years following him here. I am glad I did.

Clean place; friendly staff; efficient, paperwork protocols for new clients (via the portal);…read morelocation is easy to find! Malissa Richter was knowledgeable, concise, positive, kind, & quick-minded! What I enjoyed the most is that she actually listened to what I had to say! Additionally, she ended our consult with a plan and a follow up!

I've had a great experience with Dr. Randolph's Ageless & Wellness Center. I personally see Steven…read moreGarces, ARNP, and highly recommend him. Steven takes a true whole-person approach to health and really listens--he's knowledgeable, professional, and genuinely invested in helping you achieve meaningful, long-term results. From the moment you walk in, the entire staff makes you feel welcome. Everyone is friendly, attentive, and goes out of their way to make sure you're taken care of. I also want to mention Dr. Randolph's pharmacy next door--it's just as impressive. The pharmacist and staff are incredibly helpful, efficient, and always willing to go the extra mile to make sure you get exactly what you need quickly. If you're looking for a team that truly cares about your health and provides top-notch service, this is the place to go.

This is the worst family care practice I have ever been to. I asked to have a prescription dosage…read moreincrease on a type of medication that I was on a low dose of, but have been on for years, Maria Fernandez told me she "didn't really need me or my prescription" and "if I really want to i could kick rocks" so, I did just that, told my mother and she had her last appointment with her, as well as my grandmother. My family and I will be finding a better primary care doctor. If you're struggling with mental problems, I suggest going to evolving-mind psychiatry, that's where I set up an appointment after hearing my doctor tell me to "kick rock's" best psych I've ever had.

I have been seeing Sandra Carr, NP, since moving to Jacksonville in 2014. She discovered my thyroid…read moreissue on the first visit. I am ever so grateful to her for helping me improve my health. The office staff are pleasant and the I love the in house phlebotomist as you are not required to go to another office for blood work. The office is usually busy and sometimes I have to wait a little longer than I would like. However, with new federal regulations requiring much more documentation from the medical staff I understand the wait time a little better than most. And I also appreciate that she does not rush me through the appointment. She takes time to listen to my health concerns and provides helpful medical advise. I plan to continue seeing Sandra Carr and would recommend her to anyone looking for a professional and knowledgeable health care provider.