Zero stars if that were possible…read more Our appointment was scheduled for 2:55 PM, and my son was only called at 3:51 PM and now almost one hour late. During this time, two other families who arrived after us and had later appointment times were seen before us, with no explanation at all. Beyond the excessive wait, the customer service is terrible. The staff is unfriendly, barely communicates, and refuses to explain what is going on. No apologies, no transparency, no respect for our time. This is a pediatric office : parents and children deserve patience, organization, and basic courtesy. Unfortunately, this location delivers none of that. Very poor experience. I do not recommend this place.

I rarely leave reviews. everytime we need something we have to jump through hoops. they don't want…read moreto help. they take 2 hour lunches where they won't help at all during those hours. i have to wait a minimum of 45 minutes after my kids appointment times to even get called back. then we wait another 30 minutes to see the doctor! its consistently so bad that I'm hesitant to believe anyone that left a 5star review. what just sparked this review as the final straw was just now I go to grab the state required immunization form for my children at 1:30pm. im walking up to the door as the staff is unlocking the door (I'm assuming coming back from lunch) I go to step in the office and she turns around to close the door on me. I'm obviously shocked by this. I say "excuse me" I can see through the opening in the door there is clearly a patient and her mother talking to the receptionist. the staff working says while clinging onto the door "we are still on lunch we will unlock the door at 2". and closed the door on me. OK COOL! I'm done!

We have 3 adopted children and because of their Medicaid, and no other option for pediatrics in the…read morearea 10 years ago, we started taking our kids here. Around that time (2014-2020), our first adoption was already presenting behaviors that had us concerned and we tried to get the three doctors attention, but were dismissed at every attempt. Children go through short phases in life, but those behaviors were persistent and was the cause of much distress in our home. Have your child in the care of a group of doctors may have advantages, but in our case proved to be a misfortune. Only in Oct 2020 our child was diagnosed with Epilepsy (anxiety and depression as comorbid conditions), and finally in June 2021 the child was diagnosed with the alphabet soup (ADHD, DMDD, GAD and MDD)! The lack of resources and services in the area caused this child and our family much suffering and we believe that all started here, mom being dismissed in her concerns. Most recently, this same child was diagnosed with FASD. None of these diagnoses has origin in these office/group!! Ladies, be wise! Being one of the very few doctors in our area that takes Medicaid, I am sure that at least half of the children in your care are either adopted or foster care kids... these kids have traumas and issues their current families or placements aren't even aware of!!

This is in regards to the office in St. Augustine on Hampton Point Drive. First impression walking…read morein was not great, but willing to give it a shot. Nurse comes out to the waiting room and takes my kid's height and weight in room that is still in the lobby with the door wide open for all other patients to view. She then proceeds to give a hearing screening in this same lobby area (administered incorrectly on many levels) with all of the noise in the lobby and keeps asking my son if he heard the beep. First, that's leading and makes the hearing screening inaccurate, and second the environment in which it was being conducted was loud and public. I pointed that out to her so she then closed the door. She then takes us back to the exam room and informs me that both my 10 year old son and 12 year old daughter would need to completely strip down for their exam and if they needed one they could have a gown. It was at this point that I walked out of the office.

Do not go here! Horrible experience for me and my children! The most uncompassionate pediatric…read moredoctors you could ask for.

I am writing this review because this facility needs to make some MAJOR improvements. The call…read morecenter is quite literally the worst, they will pretend they cannot hear you and hang up on you I know it's a lie because this is something common in call centers. I have worked in a call center position and know how things go in the medical field. I have tried both leaving messages on my chart and calling to get ahold of providers, I had an u/s for my head and never got a call just a text from my provider, no follow up was offered and I had to mention what I thought would be the next step and never got a response till MONTHS later when I called to schedule a separate apt and was told I would need another visit to get said requested order; even though I was seen for this problem prior, still having concerns and no answers, if you'd like effective and efficient care do not come here and save yourself time. Additionally the first time I came here my provider was on maternity leave and there was a weird male working who was telling me not to get married, not to get pregnant and then proceeded to tell me about his foreign wife and commenting about my looks and offered a Pap smear same day LOL. THIS FACILITY NEEDS PROFESSIONALS.

We were patients for almost 4 years…read more When we came for a sick visit we saw the only practitioner there who is a NP, believing the office was still in network. We had seen them in January with no issues! The main and only doctor there,, Dr. Y has left the practice although he's listed on the website. No communication to their patients about him leaving. We were only told about it when we asked about the bill we received. There was no mention of the PNP who she saw when making the appointment of not accepting this major insurance when we visited. We are now saddled with $275 bill. Staff was super rude and brushed us off. Told us to speak to our insurance company about it and proceeded to interact with other people in the background and ignore me on the phone. Avoid at all costs! Literally.

beautiful office. Amazing staff and most importantly, Dr. Anas is very caring and listens and takes…read morehis time! Office is also very clean. My son loved his first check up visit!

My children have been coming here for 18 years. Dr. Dupont is an excellent addition…read more The front staff is always friendly and helpful. Dr. DuPont takes the time to listen to any concerns and explains things for the child. No one here will just throw medicine or antibiotics at a problem before thoroughly understanding the issue. My knowledge as a parent is always respected as well.

I completed all the new patient paperwork and returned it to their office. I was told to call and…read moremake an appointment in about a week, once they were able to obtain my son's record from his prior doctor. I've called three times and left a message each time, but they have failed to return my call once. I now have to go through the process all over again of finding a doctor. If they can't even answer the phone or return a call, I'm not sure how anyone can even get an appointment. The staff at this office are rude on top of it all. I've never experienced a doctor's office as poorly run as this - and I have a lot of experience. GO SOMEPLACE ELSE!!! AVOID THIS PLACE.

Dr Valdes is wonderful, caring and competent. The issue is that the phones never get answered and…read moretherefore issues cannot get resolved in a timely manner. for example, I was supposed to get a referral for my two kids to a podiatrist. It never happened. I called and told they would follow up. it did not take place and I am now calling again. someone picked up after 16 minutes. The staff tells me that management decided to use one phone line for all their offices with extensions that nobody answers. I would give them five starts if they would address this clear lack of customer service issue. Dr. Ashraf Affan, make your patients happy and fix this one issue everyone is complaining about your practice online.

We have been seeing one of the doctors at this practice for 19 years, and when her practice merged…read morewith Angel Kids several years ago, we followed her. Unfortunately, our experience with Angel Kids has been extremely disappointing. It has become nearly impossible to get an appointment when our children actually need to be seen. Today, I drove 35 minutes from our home to another Angel Kids location for my two-year-old's well-child check. When we arrived, they were already running about 30 minutes behind, and then an emergency came up. I completely understood the situation and was very patient and understanding. What was incredibly frustrating, however, was being told that they could not get my child back in at our usual location for over a month. At that point, I had no choice but to cancel appointments for my other children as well and let them know we will never be back since this is the norm. After being a patient of this doctor for 19 years, it is extremely disappointing to feel like we can no longer get the care and accessibility our family needs. Unfortunately, we will be finding another pediatrician. If you are looking for a pediatrician, I would strongly recommend looking elsewhere.

Absolutely LOVE this pediatrician office! the staff is so helpful and friendly and remember you…read more The doctors are very knowledgeable. We were referred by a close friend and so happy we made the change to come here.

We've been coming here to beaches pediatrics at Bartram location for almost 2 years now. I was…read moreimpressed with Dr. Oles when I did the tour at the office before had my baby and in comparison to the other pediatric place near by, I enjoyed this place more. This is their 2nd location so it's smaller and usually only has 2 pediatricians on site. The lobby is open and clean, the front desk MA usually greets us using our child's name, which I'm very pleased with because it makes us feel familiar and comfortable. The check up rooms are small with very few equipments (bed, 2-3 chairs, scale and sanitizer container) and no sink to wash our hands or the doctor's, hopefully they'll improve that in the near future. Our scheduled well visit usually doesn't take longer than an hour and a half. The medical assistants do all the prep work on the child, weigh, measure, triage before the doctor comes in. Dr. Oles is very quick, almost too quick..sometimes! I had to slow her down and ask questions so we could have a better understanding of the diagnosis at our last appointment. I do feel like they rush us out of the office at some of our appointments but I suppose that's normal in all doctors offices, nowadays. I would recommend this office if your baby doesn't get sick often and you enjoy the express lane check up.

This is probably the way of the future where you have a multi-purpose building for wellness-your…read moredoctors office, Brooks rehab, pediatrics, specialists like weight management, cafe and a whole YMCA! Very impressive!

So far so good! Clean waiting area. Quickly got me checked in and answered all the questions I had…read more Here for irregular heart rate during pregnancy.