Hiring this photographer for my beach wedding photos was indeed the worst decision I've ever made. What started as a warm and friendly experience, turned into an absolute nightmare for our family. The photographer (Margo Sears) apparently cannot handle rejection or when a client is not satisfied with her work. Instead of treating a complaint professionally and courteously, she resorts to disrespect, insults and taking personal shots at the client. Please take a moment to read my story. I can tell you; this photographer is not at all who she initially portrayed her to be. The photo session took place on the evening of Sunday, July 30th, 2017 at Sunset Beach, NC which included me, my husband, our eight-year-old daughter, and my mom. Sometime after our photo session, I received an email from Margo informing me that the balance was paid in full (We paid a total of $354 which included an enhancement add-on) and the photos were being shipped to us on a flash drive. She also stated we could preview a few of the pics on their Facebook page. However, we were not happy with the preview photos we saw because they were not flattering and the quality was lower than expected, so I emailed Margo back "Hi Margo, I'm not happy with the photos. Can you please take them down from facebook? " She responded " I am very sorry. They are gone from Facebook now. There are over 100 pics on this flashdrive so maybe there are many others you will like instead. I thought you looked lovely in these, especially in the difficult conditions we had of very low light and crowded beach. But if the problem is one I can fix, please let me know. Otherwise, blessings to you. Warm sand, Margo" After we received the flashdrive with the photos, I extended an olive branch, I sent an email that I happy with some of the pics from the flashdrive and I would send a list of ones to add to their site. "--- Margo's next and last response to me took us all by total surprise.. Due to the character limit I cannot post the full thread. "Hey, I am very glad you like them now. Don't send me anything--the posting on Facebook was a preview for your benefit only. Since you have all pics now, we don't need a preview anymore, dear. It's all good now. Honest moment now, woman to woman, Latoya. I just want to give you a heads up that as a professional, I took your rejection of my photos very seriously. It upset me a great deal and I worked extra hard on this project. Now you say there wasn't anything wrong with those pics after all. While I am glad that's the case, I do feel jerked around, sad, and under-appreciated. I did more than most photographers would because I am nice, and your daughter and mom were also awesome. Now, I am truly sorry if my words upset you, but that isn't my point-- Please be very careful what you reject or say negative to her as time goes by.... . I'm a grown woman, older than you, and you hurt my feelings without meaning to....--
My response - Hi Margo, Reading your email, I am truly in shock however not too surprised. You call yourself a "professional" and a "follower of God," however sending such a nasty, judgemental and rude response to a client (human being for that matter) who has paid for your services is nowhere near professional or Godlike. I'm not sure what your end goal was here, but if it was for me to lose respect for you as a person, and regret using your services at all, then I guess you have succeeded...."--
We are discussing legal options as we were not going to promote this business after such an awful experience. My husband has said that it is sad that he is defending this country for individuals of her character.
I've posted my review on the WeddingWire.com and The Knot. She disputed my initial review on WeddingWire, and I had to redo it. She also responded to my review on The Knot. However, Margo's response is under investigation for inappropriate content.
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