When outreaching to this company to give my feedback, I received, rude and passive aggressive responses. I was disappointed in a few of my son's graduation photo's where is shirt is untucked in the back, which in return made the images look super sloppy. I emailed Apple Butter Photography, asking who the young lady was that took my son's photos. Why no one mentioned to my son prior to taking the picture or while posing for the image, that his shirt was untucked, as most photographers will place their subjects in a pose, look through the lens, get a good view etc. BEFORE taking a picture and have their subjects move, tilt heads etc. She told me pretty much w/out coming right out I am SOL, that my son is a grown man and was not her place! All of the other images when not in his graduation robe, he had his shirt tucked in. I also inquired about the demeanor of the person whom took the photos not knowing who it was and come to find out it is the owner herself! my son felt very rushed and said the photographer made him uncomfortable and he tried to make small talk to change the chemistry. If you do not have anything positive to say about this woman Rosie, she will not address you pleasantly, nor go out of her way to rectify anything. Rosie will write you off like its your problem and that you are in the wrong! I pissed her off when I mentioned that we wish we had the same experience that others have written about in their reviews. She will also over-Exaggerate conversations saying she was threatened to be sued, Which is farthest from the truth. She did not provide me with the services stated in her so called website/PDF. All I asked and wanted was to open up a dialogue for her to maybe offer to retake those particular pictures we were not satisfied with. That is it. Not looking for anything for "free" according to her. I guess in her eyes, her retaking those particular shots would mean that I am getting something for free, but if it where you, wouldn't you want to make it right knowing damn well you messed up and your customer is unhappy and you admit you will do better in the future? As a small business owner myself, you rely heavily on word of mouth. My customers are my livelihood. You should do whatever in reason to try to make the customer happy or come to some type of arrangement.
I paid $125 for the session and that does not include the actual purchase of pictures. If I am looking at subpar photo's am I not inclined to provide feedback on what I will be paying for?? She was so upset she removed the link to purchase my sons pictures stating b/c I complained about 6 photos out of 53, which is completely unprofessional and juvenile. I am more than happy to share any/all of my correspondence w/whomever asks, as I am sure she will try to say some bologna about we got extra time or Extra pictures...which mind you she was LATE to the shoot and also states that there is a minimum of the amount of photos taken, which in NOT LISTED in this PDF she continues to refer too..
If you are looking for someone to capture milestone images of your family, I strongly recommend you reconsider looking elsewhere. She took what was an important milestone for my son, and trashed it. It sucks that I had to pay $125 for nothing. So learn from my mistake! read more