We are forever grateful for the compassionate and knowledgeable care you gave our family. You were…read morenot only professionals but true sources of strength for us. Vitas provided unmatched professionalism blended with deep, genuine compassion. They provide care that goes beyond just medicine to include psychosocial and spiritual needs. For example, they provide volunteers or even a emotional support dog for companionship. Words cannot justify the comfort that settled upon our family thanks to Vitas's care and professionalism.

VITAS Hospice took care of my mother a few months ago. My family and I were so pleased with how…read morecaring and compassionate they were towards my mother....and towards us. I can't imagine how we would have gone through this time without them. The nurses, aides and social workers were all wonderful. As a matter of fact, my mother claimed her aide, Kristen, as her new daughter ! Watching my mother pass away was a terrible thing, but having the support of VITAS made each phase easier. They took care of everything. I cannot thank them enough.

I am updating this review due to their response to me. They really were devastated to have failed…read morea person in need. And due to my review new policies are in place to make sure another family does not fall through the cracks. In fact, yesterday, a person who would not have initially qualified for.care did due to their new process. I would like to thank them for.caring enough to look into this

We got off to a shaky start with Seasons because of poor communication. After my complaint, they…read morestepped things up and I had much better communication and was told approximately what time people were coming instead of any time that day. That was my main complaint was they originally would not give me a time frame. Once that was solved, I had a good experience with them. In the past Hospice used to be different where you had round the clock coverage, but alas the times have changed thanks to insurance and money. They were there when I needed them, and I had a lot of support emotionally. Things were addressed promptly and the nurse told me the truth and did not try to lie. I knew what to expect at every stage because of her, and I really appreciated that. I kept meaning to update the review but it has been so chaotic closing down the house and moving. Thank you.

I lost my mother and my brother last year and I never would have gotten through it all without the…read moreamazing staff at VITAS. They not only took excellent care of the patient, they spent a significant amount of time helping me understand what was happening. Their deaths were 3 months apart and very different, making my experience very confusing. I am so grateful for their amazing care.

VITAS at St. Mary's made the most difficult of situations less stressful. Olga, and especially…read moreMaria, were amazing caregivers, not only for my mother but for those of us staying by her side as well. Thank you.

I stopped by here to pay my final respects to my ex's father. Based on what I heard from the…read morefamily, the doctors and nurses took excellent care of him during his final days. He spent the last week of his life here and was treated with dignity, care, and respect. I noticed that the hospital staff (or volunteers) had crochet butterflies with a short prayer attached to them. The butterflies were placed on his pillow and chest. He looked peaceful. The receptionist at the front desk was sweet and pleasant. She took a photo of all visitors for the temporary badge. The hospice is located in a very peaceful setting, overlooking Long Island Sound. This was actually America's first hospice. The interior was a bit outdated, but the outside view was beautiful and serene. Rest In Peace, David Kniess.

CT Hospice sells you an in-home care package which is inconsistent…read more My parent has been under their care for almost 90 days. The Aide service is inconsistent. Out of the 3 months, the Aide was here 10 times. When questioned, I was told there was a problem. My parent had no Aide for the entire month of September. When she became in-patient, giving me Respite, I was contacted 3 days in a row. I was asked questions on how to handle my parent. Isn't this Hospice? Shouldn't they know how to handle a dementia patient???? The nurse schedule changes, no consistency. I'm so disappointed in the non-services of CT Hospice.

Amazing staff and services! They walked me through the entire process of receiving home care for…read moreboth my parents and we couldn't be more happier. Everyone at Always Caring including their Caregivers are compassionate, kind and attentive. Thank you for giving our family peace of mind.

From the owner: Always Caring of Connecticut provides senior care services, including non medical home care,…read moreAlzheimer's care, companionship, elder care, and more. Our home care services are available in Westport, Greenwich, Ridgefield, Darien, Fairfield, Wilton, Stamford, New Canaan, Branford, Guilford, Madison, Brookfield, Easton, Redding, Rowayton, Shelton, Southbury, Southport, Trumbull, Weston, CT, and throughout other communities across the state of Connecticut by request. Always Caring of Connecticut provides care for clients with a range of health issues, matching them up with the seasoned caregiver who can best assist them. Call for complimentary homecare assessment today! 203-557-4355.

Unprofessional, chaotic, tumultuous environment. Leadership lacks professional training and…read morecommunication skills. Poor staff retention.

Poorly managed. Unqualified aides. Disorganized office. When your loved ones are at their…read moreweakest, you need someone who is consistent and professional to provide support. I assure you this agency is not the place to turn to. Incredibly disappointed.

We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

I was referred for PT/OT upon my discharge from the hospital. Six weeks later, they still have not…read moreset up my home care. I have called countless times and for the most part I never even get a return call. I have had home care many times and have never experienced anything like this with any home care company. This is inexcusable, unacceptable,and frankly UNSAFE.

Unfortunately Highland Caregivers Management Staff are intensely emotionally abusive to their…read moreCaregivers. The Staff mostly Amy and Mariah treat their employees with harsh words, they take back scheduled work 2 minutes after offering, they had zero compassion when my Grandfather passed away- I actually was told by Mariah that if I can not work due to his services that she would remove me from the schedule- that was stated to me by her the day he passed away. Amy had fired me for a sick day then rehired me after Scott and Carolyn stated I would always have a career with them. I had Cancer for 2 years straight therefore I am sick in the morning hours- I had called out of a morning shift due to vomiting- the next day they fired me. I called and asked why my work app was not active- The staff member stated: there is a glitch in the system- they lied. The following day I called again and was told by Mariah and Amy that I was deactivated/fired. I did nothing wrong except that I was ill. One upper management staff had let me know we were suppose to finally get a raise in April, yet due to Management being very stressed and fighting with eachother- raises never happened. I work for Yale and also a Behavioral Technician, and have been a wonderful employee of Highland for a long time. I am highly disappointed in this company. I was told that my elderly client was lieing when she reported a staff member pushing her and being rough with her to the point that my client had to call the police. She was not lieing. Myself and other coworkers caught a staff member stealing objects from our clients closet and stole a phone charger- Amy stated shes a good Caregiver and did nothing about it. One night my client kept waking up talking about his Wife whom passed away- I spoke to him about his Wife and he said a prayer to her- I was taken off the schedule for 3 days by Amy for discussing religion. Scott had said I would always have a career with them, he is a great Man to work for, so is Carolyn and John. It is very disgusting that a company whom is paid to care for our Family members does not care at all how they treat their very underpaid Caregivers. I would never recommend anyone I love to work here, nor have my Family under their control. :(

my mom was living in assisted living memory care and reached the point in her decline that we…read moreneeded additional one on one care beyond what the facility staff could provide. Highland Care provided us with exceptional aides (and if one didn't fit our needs the situation was quickly rectified). They became part of the family and showed great compassion and respect for mom.

Very small room or closet, unfriendly roommate. Old place not for rehab folks. They put me with a…read moredementia patient.

From the owner: Specializing in: - Assisted Living & Elder Care Services…read more- Nurses - Nursing & Convalescent Homes - Nursing Homes-Skilled Nursing Facility - Rehabilitation Services