Roger, the manager at March Ford is incredibly unhelpful and a customer service disaster! I am a…read morenew customer and was requesting for him to confirm whether the vehicle I am purchasing, a 2014 F-150, had daytime running lights. He refused to do so and sent me to pasture telling me that he would not write anything down about the condition or features of the vehicle. I am outraged and will never deal with this dealership - or Ford - ever again!

I was initially impressed with them, but I've had to change my opinion. While everything started…read moreout ok, I've had problems with the buying process, and I am no longer able to recommend them. They first quoted me a price, then tried adding admin fees after the fact (which is not allowed per OMVIC rules). I got them to remove the fees, and I was happy to let that slide. However, they have now lied to me about the mileage. My signed bill of sale says the car has 16,000kms, yet they just informed me AFTER making the deal, that the car actually has 19,000kms. That's a 3000km difference! And that's simply unacceptable. I'm writing this so others are aware of their shady practices. Be cautious if you deal with them. And know your rights as a buyer by reading up at OMVIC.

Had an incredible experience today in selling my car. Ott was very pleasant and reasonable in…read morepricing and in accepting the condition of my vehicle (as it was an older model). I cannot say enough good about the experience. No hassle, no headache. Thank you and keep up the good work!

While all appeared great while cutting the deal, as it turns out this place sold us a vehicle that…read morehad tires 10 years old and were worn to the point they had to be replaced ... since it was winter we had winter tires placed on the vehicle and it wasn't until we tried to get the original tires put back on that we found out it would be illegal for the place to place them back on the rims.

I've been a Ford customer for at least the last 40+ years, and I've never in my lifetime been so…read moreterribly treated by a single dealership like Carleton Place Ford has in the past year. I bought a used 2019 Ford EcoSport in October 2022 from Carloft, which is the subsidiary of Heighton Auto Group, meaning Thomas Heighton owns both the dealership where the car most likely originated from, and where the badly defective car was resold to me, not knowing what I was up against from the start. I had it taken to my personal mechanic multiple times within the first year of buying it. From April to September, I rarely use cars, since I'm always on my motorcycle. So, the odd time I used the car last summer was the end of August when I took my three young grandchildren to Montreal from Ottawa for a day-long trip. When leaving Montreal, with no warning signs, the engine blew up, leaving the four of us stranded on the side of the highway at 10 O'clock at night. Long story short... it ended up first getting towed to a private garage, only to find out that this specific vehicle had a long history of its defective engines blowing up. Fortunately, it was 100% warranty covered by Ford Canada. By the first week of September 2025, it sat in the Carleton Place Ford parking lot for over eight months, until the first week of May this year. In that time, I had made an arrangement with Enterprise Car Rental, and Carleton Place Ford agreed to pay 100% of the cost until they could get my car back on the road. When it was finally ready, I was told I'd have to pay $2,100 before it would be released. I was in shock, to say the least. I never once in those eight months agreed to pay anything. In fact, when they offered to do additional work while waiting to get the engine replaced, I made it perfectly clear I already had my own mechanic who had already done work on it, and I was not interested in paying the higher fees the dealership was asking. I specifically told them that when done, there should be zero costs to me. I was assured multiple times that there would be no additional costs. If CP Ford was not going to absorb the costs, they should've provided me with a loaner vehicle like some others have indicated they do. They are currently holding the car hostage for the unauthorized invoice, and I am now being forced to file a civil action.

From the owner: Carleton Place Ford is your local car dealership with new FORD vehicles and pre-owned/used vehicles…read moreto choose from. Carleton Place Ford, small town feel, big city deal.

I bought a used 2012 Honda Civic LX from them today and was extremely pleased with the service,…read moreboth on the sales side and the financial sit-down-and-discuss-payment side. The staff have been very friendly and very knowledgeable, answering all my questions about Honda's with confidence. I bought my last Honda from them 10 months ago (written off due to a deer that wanted to get up close and personal with my car), and had the same great experience. I also never felt pushed to purchase from them. I also serviced my last car once for an oil change and the price was reasonable and the service was quick. I recommend at least checking out this dealership if you're in the market for a used vehicle.

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

I had my second appointment at GJT yesterday and must say I am very impressed. I bought a 2019 RAV4…read morelast year in Ottawa (ON) and then moved to the Ottawa Valley in February. I purchased the Extra Car Plan with the vehicle as it gives the first 40K a lot of free stuff (more on that later). Making the appointment was easy both times I visited and they were able to call my file up on the computer and I didn't have to spend a lot of time explaining myself. I was greeted well each time I went by friendly and efficient staff. These were regular maintenance checks and oil changes all of which were rendered for no charge under the ECP. If you're buying a new Toyota do yourself a favour and get this package. Anyway part of the service yesterday was a tire rotation and the technician noticed that one of the tires was low. On inspection he found a nail in the tire so they repaired that all at the grand sum of? NO CHARGE! Due to the ECP! The staff were so helpful and kind and there was complimentary coffee while you wait and nice comfy leather lazy boy chairs to relax in. Free WIFI so you can browse while you wait. All in all a very positive experience.

From the owner: Locally owned and operated for over 45 years.read more