Dealing with the people at Bean Chevrolet is a great experience. Everyone is friendly and…read moreprofessional and they all go the extra mile to make sure you're a happy customer, especially sales associate Andre Roy. Before going to Bean GMC I dealt with two other dealerships in Ottawa trying to buy a new or low mileage SUV. Beans is heads above anyone else in terms of honesty, customer service and knowledge. I highly recommend this business.

From the owner: At Bean Chevrolet Buick GMC Ltd. , we cater to your every automotive need! From new and used car…read moresales to all types of servicing and collision repair. Our friendly, knowledgeable and professional staff provides the best customer service possible, proudly serving Carleton Place, Almonte, Mississippi Mills and beyond! We maintain an extensive inventory of Chevrolet, Buick and GMC new cars, trucks, and SUV's, including our best sellers; the Silverado and the Sierra trucks. We also give top dollar for your trades and have a wide selection of used vehicles for all your driving needs. We look forward to serving you!

Roger, the manager at March Ford is incredibly unhelpful and a customer service disaster! I am a…read morenew customer and was requesting for him to confirm whether the vehicle I am purchasing, a 2014 F-150, had daytime running lights. He refused to do so and sent me to pasture telling me that he would not write anything down about the condition or features of the vehicle. I am outraged and will never deal with this dealership - or Ford - ever again!

I was initially impressed with them, but I've had to change my opinion. While everything started…read moreout ok, I've had problems with the buying process, and I am no longer able to recommend them. They first quoted me a price, then tried adding admin fees after the fact (which is not allowed per OMVIC rules). I got them to remove the fees, and I was happy to let that slide. However, they have now lied to me about the mileage. My signed bill of sale says the car has 16,000kms, yet they just informed me AFTER making the deal, that the car actually has 19,000kms. That's a 3000km difference! And that's simply unacceptable. I'm writing this so others are aware of their shady practices. Be cautious if you deal with them. And know your rights as a buyer by reading up at OMVIC.

Had an incredible experience today in selling my car. Ott was very pleasant and reasonable in…read morepricing and in accepting the condition of my vehicle (as it was an older model). I cannot say enough good about the experience. No hassle, no headache. Thank you and keep up the good work!

While all appeared great while cutting the deal, as it turns out this place sold us a vehicle that…read morehad tires 10 years old and were worn to the point they had to be replaced ... since it was winter we had winter tires placed on the vehicle and it wasn't until we tried to get the original tires put back on that we found out it would be illegal for the place to place them back on the rims.

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

On June 15th, I scheduled an appointment due to an electrical issue with my Honda Pilot,…read morespecifically observing sparks when the vehicle was powered off, followed by an alarm activation and screen anomalies. Given that my vehicle is still under warranty, I was informed after a 2.5 hours diagnostic period that the issue was a loose bolt in battery, when i went to work iexperienced recurring beeping and sparking. This is a safety issue this shouldn't take it lightly. I will no longer be utilizing the services of this dealership. Now every time I park my car I have to disconnect the battery which is unacceptable for the car under warranty. UPDATE JUNE 17TH 2026. I TOOK IT TO DEFFERENT HONDA DILERSHIP AND THEY DIAGNOSED WITHIN 30 MIN. IT'S A MULTIPLEX SMART MODULE PROBLEM. OTTAWA HONDA SHOULD HIRE MORE PROFESSIONAL AND EXPERIENCED MECHANICS.

I had my second appointment at GJT yesterday and must say I am very impressed. I bought a 2019 RAV4…read morelast year in Ottawa (ON) and then moved to the Ottawa Valley in February. I purchased the Extra Car Plan with the vehicle as it gives the first 40K a lot of free stuff (more on that later). Making the appointment was easy both times I visited and they were able to call my file up on the computer and I didn't have to spend a lot of time explaining myself. I was greeted well each time I went by friendly and efficient staff. These were regular maintenance checks and oil changes all of which were rendered for no charge under the ECP. If you're buying a new Toyota do yourself a favour and get this package. Anyway part of the service yesterday was a tire rotation and the technician noticed that one of the tires was low. On inspection he found a nail in the tire so they repaired that all at the grand sum of? NO CHARGE! Due to the ECP! The staff were so helpful and kind and there was complimentary coffee while you wait and nice comfy leather lazy boy chairs to relax in. Free WIFI so you can browse while you wait. All in all a very positive experience.

From the owner: Locally owned and operated for over 45 years.read more