Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

Great service. My new go to for plumbing and electrical work. Fast response time too.read more

Customer service rep and manger were both extremely rude and condescending. They made it sound…read morelike they were doing me a favor when I called for a major leak in he basement: They gave a timeline of 72 hours and I was fortunate enough to find a company that could be and make the repairs in 2 hours . Would certainly not call them again.

our technician was wonderful-polite, friendly, and knowledgeable. He did not try to upsell us.read more

Kyle and his assistant, Javier, were polite, punctual, and thorough. Kyle went over and above his…read moreduties, replacing filters and ridding the outdoor equipment of hornets nests. Their knowledgable inspection gives me comfort that our AC will keep us cool during 100+ degree weather.

Recently I went to Ferguson's on Garrett St to purchase 2 replacement valves for my dripping Kohler…read morebathroom faucets. As I finalized my purchase, I jokenly ask the sales person if he had a plumber as well!?!? Well, there was a gentleman sitting on a stool waiting to be served, when the sales attendant said to him "could you do it?" To my utter amazement, he came to my house in the city and repaired my dripping faucets. This is what you call customer service, which earned the company a new client. Thank you very much! Erika Buckman

From the owner: Get a plumbing system installed for your newly constructed property by hiring Hord's Plumbing &…read moreBackhoe. You can rely on us for complete plumbing system installation services from the ground up.

David did a good job. On time as promised. No unexpected extras. Would use him again.read more

I called Hamilton's Plumbing for my brother-in-law who lives at the end of the earth in Madison…read moreCounty. Johnny went out the same day (in the evening) after working all day. There were bigger problems that really didn't necessitate a plumber and he is working to find someone who can fix the problem. He is going above and beyond. Very kind and knowledgeable and I wouldn't hesitate to call him again.

this is a rare find, honest, very reliable, with many years experiences. Had many jobs done by…read morethis man, he is the best & trustworthy person. He definitely stand by his work & fair prices for all the jobs.

My family used Johnny for years. I started working for 1 of his competitors a few years ago…read more Used them to do some jobs at my house. When I last called Johnny, he slammed both me and my employer. Said he detested both of us, and was never going to work for me again. Happy to hear that. Do not want his work any more.

We had an excellent experience with the Otter Guys!…read more Responsive, friendly and they know what they are doing. T hey fixed our water heater, while almost every other outfit tried to sell us a brand new water heater instead of doing the repair. Turned out, just a leaky PCP pipe and there was nothing wrong with the water heater! Trustworthy. Integrity.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

Update: I spoke with Chris and explained the situation. He said he would wave the full cost…read more Look it up...carbon monoxide can be found in septic tank gasses. I explained on the phone there were strange brown circles over the septic tank and CO detector went off in the room nearest the pipe with outflow to the tank. I was told it would be $89 for them to come out. He opened two of the septic pipes. Asked me to flush the toilet furthest from the pipe. He saw the water flowing to the tank. Came in and looked around the inside of the house. Said he believed the CO was coming from the propane fireplace pilot. (It has a CO detector next to it which didn't go off.) A total of probably 15-20 minutes max. That'll be "$245 for the diagnostic". He said it was office policy to charge for the diagnostic. Basically I paid $245 for his opinion and no work. Last year, they did good work with good customer service moving our water filter system from under the house to the laundry room. We had no issue. But this time I feel high jacked!!

The service was top notch The techs were the best…read more Very professional Honest and awesome