Kyle and his assistant, Javier, were polite, punctual, and thorough. Kyle went over and above his duties, replacing filters and ridding the outdoor equipment of hornets nests. Their knowledgable inspection gives me comfort that our AC will keep us cool during 100+ degree weather. read more

Kyle, a Michaels & Sons HVAC technician, performed a routine maintenance review on our heating and AC unit. Kyle was very methodical in his review as well a very professional and kind. I know this young man has a very bright future ahead of him. read more

Jonathan did a good job fixing our toilet. He seems talented. however the prices are so very high even with our"discount" for being in a contract with Michael and Sons. Because of the pricing we will not be using this company again. read more

Kyle "R" came to do our routine maintenance on our HVAC unit. He greeted us with a big smile and handshake He went above and beyond cleaning out the unit as well as the outside unit. Looked almost new. He gave us some helpful tips as to keeping our unit tip top. It was a pleasure meeting him. In our dealings that started out as an emergency and signed up for the maintenance plan everyone who has come have been most professional and very knowledgeable read more

Kyle and partner did a great job. very professional and efficient. A credit to your company. Thanks.

Kyle is a comsumate pro. he quickly moved through diagnosing issues, explaining them throughout in a way that was clear and concise. Can't say enough good things about Kyle, he is an asset to Micheal & sons, and a great ambassador for the company. read more

I have been calling on Michael and Son for over 5 years to fix a variety of things..and am always happy with the service! John Harris is outstanding!!! read more

Gage fixed our HVAC. He is very qualified. He found the issue was a panel had fallen from the HVAC unit. He also installed 2 water pumps and 2 surge protectors for the unit as well. He did great work! This was all done in 2 hours and we are happy with the results. read more

Jason came out with less than one day notice to fix our breaker box. He was kind, courteous and very knowledgeable. He explained multiple choices and was an exemplary repairman. We are back up and running! Thanks Jason! read more

Great customer service, very friendly and informative fast response and worked hard on all thats needed to be done.

The service was outstanding. Had their plumber install a new garbage disposal unit, change fixtures in the bath and kitchen and fix a leaky shower. The only drawback is the pricing. Don't expect to pay by the hour like you might from a small "mom and pop" or independent plumber. It seems expensive. read more

Poor service from start to finish with our kitchen restoration. Poor communication and poor service! Would NOT recommend; beware!

Outrageous pricing! If those two words are not enough to begin your search for plumbing services elsewhere, keep reading. I was called by Michael and Sons to see if I wished to schedule a plumbing inspection as part of our maintenance package. I said "no," that I would like to get a quote on installing a tankless hot water heater. The same model they recommended cost half that at a big box store. The gas permit charge is $400 through them. Madison County has a rather opaque system for determine plumbing permit charges which means if I get the permit myself, it will be between $75 and $310. I'm willing to pay a convenience fee to have a project done in one fell swoop and won't comment on this charge. What I will comment on is the price for labor alone -- approximately $4200 with our Gold Discount of $600-$800, meaning that a first time customer would be out approximately $5000 for the labor of one skilled plumber. I was told that M&S need to block out a time frame from 8:00 AM to 6:00 PM -- nine hours assuming their man takes an hour for lunch. I told the scheduler that I don't think an admittedly-skilled person is going to take nine hours to install such a device and estimated out loud that that is around $500 per hour. After trying to deflect my assertion, I was somewhat-disingenuously told that there was no per hour rate and that such calculations cannot be made. But after a little back-and-forth, my numbers were generally-confirmed. You are welcome to do the math and try to get your mind around the actual number of man hours involved. A lot of you out there pay for such services after refinancing your houses and don't spend much time thinking about how much such projects cost because you are awash in cash and have projects that have been nagging you for years. Or the plumbing company can give you easy credit. Slow down! And one last point I wish to make is through an experience I had years ago when replacing a gas water heater. Can't remember the company, but I got an outrageous estimate, but from an honest plumber. He told me people in Woodbridge have more money than sense; that the job would take him two hours or so; and that after looking at my workshop, he advised me to do it myself. I did. It took around three hours and his quote was for around $1200. read more

our technician was wonderful-polite, friendly, and knowledgeable. He did not try to upsell us.

Your Plumber appear tired and did not do half of the check list he said he did in the report. Please do not send him to my home again. The signature on the report is not mine. Sincerely read more

Russell came and reviewed our electrical system. He was personable, efficient and provided a detailed description of what was needed.

Quality service and 2 professional young men came and serviced and cleaned our hvac system.

Russell Baber did an amazing job taking out our old intercom system. We had no idea what to do or what it was connected to. He went in disconnected it and found it was connected to our lights. He answered all our questions and was very knowledgeable. read more

They sent us a text that they were on their way for our scheduled service which is much appreciated. The tech called to say he was going to be a bit late (after the service window had started but well before the end of the window). We are part of the membership plan so the service was no charge. Glad to have a reliable company on our side! read more

Our technician, Detrick, was super friendly and very knowledgable. Didn't take long for him to get our water heater and faucet back and running. Should have asked before hand if we were going to have a hole in the wall afterwards. I'd recommend Detrick to anyone looking for an amazing plumber. read more

Ryan van Horn was most professional, explained what he was doing clearly and explained why an addition to our water heater would be helpful without trying to push us. In addition, he moved my washing machine so that the door now closes smoothly. I heartedly endorse Mr Hart. Mary Barnes, 908 Baylor, Staunton VA read more

Brooke was here today to provide my Spring 2026 HVAC maintenance. She was professional, knowledgeable, kind, respectful of my home, and an excellent communicator. I highly recommend Brooke and Myself chapel and Sons. read more

I have used Michael & Son for my routine home maintenance care yearly for over 10 years now and find them to be helpful and courteous with transparent pricing. They are not the cheapest but they also aren't the most expensive, so I feel that they are a good value based on the quality of work they provide. Matthew recently completed my annual plumbing inspection and provided helpful tips for how to keep everything working in top order read more

Needed dimmers installed on two different overhead light switches - Russell was prompt, courteous and explained the procedure. Also gave me estimates for replacing outdoor ceiling fans and whole house generator. Overall very pleased with the work done and estimates provided. read more

Just had our semi-annual system check. Brooke was friendly, courteous, thorough, and helpful. Thanks!

Adrian the electrician was professional & polite. Explained so us elderly could understand. Worked fast & fixed many problems. Would welcome him in our home anytime. read more

A semi annual service was completed. Brooke did a great job. Very efficient, listened to my concerns and answered all questions. ​

I the "OMW Text " and a time frame as I got a little busy this morning & BTT I arrive to Sam's ... THAT'S when I got it, so of course I headed home to pull up to a Young, Lil Red Headed Lady, Brooke who was rocking the M&S's Uniform, Truck & How TO DO IT!!! She was very courteous of my space, informative on what she suggested for me to protect my aging unit & was open to hearing me out! I would want her in the future as my Service Technician! WaytoGO Brooke!!! You're My M&S's GO TO GIRLIE~ read more

We have used Michael & Son a few times and have always had good experiences. They send a technician over quickly and the service is great. Ryan helped us troubleshoot some issues we were having after a different company installed a water softening system. He was friendly and very knowledgeable! read more

Great service! Nathan listened and responded to every question! Couldn't have been happier.

I called Michael and Sons because a room inside my house had lost electricity and I couldn't find out which breaker it was so they came out I was told on the phone it would be a $69 charge and that could be waived if I decided to get the work fixed so they came out he found that a breaker it was halfway tripped but that when he turned it on the ceiling fan sparked so that's why the breaker went so he told me to buy a new ceiling fan and they would come out and fix it then he gave me a bill for $279 to find out that the ceiling fan needed to be replaced I wanted to know and talk to customer service about what happened to the $69 call they said that was for him to step into the door I was never told there was an additional fee plus now it's $345 to fix the fan so $600 to find out that a breaker had been tripped and replaced the ceiling fan that I had to buy was a little bit much I called and they explained that they were sorry that the phone person that I talk to to make the appointment didn't explain properly and they would consider this teaching experience I told her I didn't want to pay $279 for a teaching experience but they said that's how they did business and she wouldn't waive anything at all just wanted to know if I wanted the fan fixed I told her no I would find a more reliable company read more

Maintenance inspection of water heater/system by representative was excellent. Servicing was timely and all of my questions/concerns were answered and addressed. read more

Service is reliable, professional, And done properly without upselling. Use Michael & Sons for all our household mechanical needs. They're excellent & highly recommend. read more

Run away. They are incredibly overpriced. I spent a fortune on a water treatment system from them and have been unable to get them to give me any documentation on the system (owner's manual?) for two + years. Turns out I found everything online. The bulb they charged me $275 to replace is available for $25 on Amazon (from the manufacturer, not a cheap copy) and the company has a video online on how to replace it myself. Shame on them (and shame on me for not figuring this out sooner.) read more

Professional and efficient. On time and finished quickly. My technician went above and beyond.

Electrical technician was great. Performed priority inspection and emergency replacement of our whole panel. Updated to appropriate service size with surge protection. 5 stars for the actual work performed. Minus 1 star for the company. As a new customer, and new to home repair of this caliper, we could have used a little more clarity on the overall repair process, especially with City Inspector and Dominion Power procedures. Was not clear on how or when the inspection process occurs, or when power company needs to be scheduled to reinstall the service. That said, M&S has been very helpful in assisting and answering our questions. Everything is getting scheduled and addressed. Just a little confusing and stressful, especially for first time customers. Still highly recommended M&S to neighbors and friends. read more

thoroughly great from beginning to end. efficient and gave knowledgeable expertise. great. Sean Long was amazing.

Called them in the morning and they had someone here by the afternoon. Ryan was a great help and got the job done quickly. We appreciated Ryan's expertise in assessing plumbing concerns beyond the fix he came for and would happily recommend him. read more

The techs from Michael & Son Service are fine, as is the Gold Service Plan. They are good at scheduling regular checkups to get back into your home to try to sell services. Everything you ask about is $300-400. Everything they suggest is $300-800. I was charged $164 to replace 4 screws on my circuit box. $300 for a TP pipe on my hot water heater and a surge protector. $300 was quoted to clear the sinks in the house of hair, etc., even though they were here doing a plumbing inspection where they ran a bit of water from the bathroom/kitchen faucets, flushed the toilets, and checked the hit water tank. Nothing more... about 15 minutes and out. Not seeing value in this service. The HVAC inspection at least changes the filters for free. I guess it's better to be upcharged by someone you know. read more

Technician was acceptable but the price for the work performed was a total ripoff and borderline scam. I would only use this company as a last resort or emergency where no one else is available. read more