Jones Heating &amp; Air

(43 reviews)

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

Laco

(35 reviews)

CJ did such a bad job, we now have water leaking through the ceiling. I cannot believe how bad this…read moreplumber was.

Excellent company. l phoned and immediately reached Tony, the owner, who listened to my problem and…read moretook time to discuss it. The next morning at 8:30, his team arrived, and within an hour, diagnosed and fixed the problem. They answered my questions and explained pricing, which is less than many plumbing companies in our area. I have used the company several times and always been extremely pleased. I highly recommend them.

Mr Faucet

4.7

(12 reviews)

Great customer service and an honest man! Just moved to Virginia so my partner and I were looking…read morefor someone within our budget and he was the perfect guy. Another plumber quoted us 4-17x the cost of what he charged which we figured didn't sound right. Very affordable, good communication and efficient. He checked out our problems and got the job done the same day. Will definitely be sticking to him if we have any future needs. Would recommend.

Pat does good work as a competent plumber and at a fair price. I feel confident that he is honest…read moreand he'll do what's best for our home.

Smith Plumbing

(2 reviews)

My hot water heater started leaking water everywhere and I needed to get a new one ASAP. My first…read morequote was from Michael and Son's (beware) and it was for $2800. Smith replaced my water heater for $1575, the least expensive quote I received and he did it the same day! Very nice fellow and good work done. Will be calling on him again!

I have used smith plumbing for many years now for renovation work to new construction. Their…read moreexpertise and prompt manner has helped maintain my level of customer satisfaction as a general contractor. I have recommended them through the years to my customers for all their plumbing issues.

Sunwave Plumbing

(3 reviews)

A job to fix a frozen, burst, outside spigot became the start of several significant repairs that…read morecould not be postponed... all the week before and week of Christmas. I had not heard of this company but was impressed by their website, particularly the pricing section, and their responsiveness. Gill, the primary plumber, was thorough, respectful, and transparent. For each of the 3 jobs, he assessed the problem, came up with a solution, and provided me with a proposal and quote for the job. This also included costs of any potential additional work that might be required. He took pictures of the issues for the biggest job in the crawl space and carefully explained the options. There were no surprises. As work went into Christmas week, he had several others join him to get the work done who were equally informative. The resultant work is impeccable and I can relax. Gill examined all visible plumbing to insure there were no other problems. He also provided estimates for several future repairs, one requested by me and one he anticipated would be necessary in the future. I live in a 100+ year old house and these kinds of issues are a little scary because surprises abound! I will definitely use Sunwave for any plumbing needs in the future and would recommend them highly.

This is the second time we have used Sunwave Plumbing at our home. Their office is very organized…read moreand communicates well. The guys that came for the repair were friendly, knowledgeable, and got right down to work. They found an additional problem which was easily rectified at the same visit. The additional item could have become a real issue if left for later and we appreciated their thoroughness. Their pricing was normal for the work performed. We will call them again when necessary.

Fitch Services

3.7

(23 reviews)

My Mom is 99 years old and a bit of a neurotic clean freak. Her kitchen sink 2lrg and a mid small…read moresink with a disposal, was severely stopped up. We ran out to get a proper plunger and Mr Plumber ... it went down a bit and she was over the moon... as dishes piled up beside it. The water had drained but it filled again and there she was trying to plunge it determined not to have to pay an outrageous plumber bill. We'll Fetch came first thing fixed them ( all 3) from any future stuffing... and they will be returning to repair some electric issues as well... when told the cost she said... is that all... if I'd known you were so reasonable We'd have called yesterday... ( which is what I did anyway...) They also cleaned up after themselves... (except for that pile of dishes)... can't thank those fellas enough, for coming first thing and doing such a great job!! You'll be our go to handymen from here on out!!!

We had a water leak on a Friday, called the office and were told they could come out on Monday. So…read morewe turned down other offers for later in the week. HOWEVER, when Monday came they could NOT come as promised. We had to start over finding a plumber. We felt we were deceived.

Beardsley Plumbing

4.7

(12 reviews)

Great guy, great and prompt service. Went above and beyond to help us. And fair prices, too.read more

The review should be a 10+ not a 5. Jim, was very professional and more than honest and fair what…read morehe charged. He went above and beyond what we asked him to do. As a former Marine he certainly epitomizes those values. He should be your first call for plumbing problems!!!!

The Otter Guys

(15 reviews)

They were right on time, kind, thorough, friendly, knowledgeable, and I thought the price estimate…read morewas reasonable.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

Blue Ridge Rooter

Kevin performed several services: replacing wax rings on two toilets, fixing a broken pipe,…read moretightening up a sink faucet, and fixing some slow drains. He was polite, respectful of our belongings, cleaned up after himself, provided an up front assessment of what was needed and his recommendations, came back promptly after going out for parts, reviewed all the improvements he made, and summarized some warning signs and a list of (if they happened) things that meant he should come back to tune up his work some more. This was a cost effective experience. He is definitely the best contractor-type person we've found in Charlottesville. We will call him again and recommend him widely.

Kevin is the best, most honest, and hardest working plumber in all of Charlottesville! He's been…read moreserving the area since 1979 and has experience with big jobs and small. His prices are very reasonable, typically way cheaper than other plumbers, and he really knows his stuff. Support your local small businesses!!!

Beck Cohen

3.7

(18 reviews)

We've been maintenance customers for years and had some electrical work done as well. When our…read moreaging HVAC died in this summer heatwave, they helped us find the proper replacement system for our home, walked us through all the options, answered all our questions about the quote, installation process, specs for the different systems. The installation went very smoothly and everyone we wot\raked with was very professional, pleasant, and respectful of the house -- I wouldn't hesitate to use them for large or small projects. Huge thanks to Brian Donovan for helping us to choose the best system for us; Layne Zirkle for working out scheduling to get us installed as quickly as possible; Gage Norris, and Micah Nicholas for making installation easy; and Hasmatullah Ibrahimi for keeping our old system running for as long as it did.

It took a year and $5000 in additional costs, plus another service company to finally get our…read moresystem functioning properly. It was not installed to code or as contracted nor was it wired correctly. Awful experience i will be persuing for restitution.

Jefferson Plumbing

(43 reviews)

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

Laco

(35 reviews)

CJ did such a bad job, we now have water leaking through the ceiling. I cannot believe how bad this…read moreplumber was.

Excellent company. l phoned and immediately reached Tony, the owner, who listened to my problem and…read moretook time to discuss it. The next morning at 8:30, his team arrived, and within an hour, diagnosed and fixed the problem. They answered my questions and explained pricing, which is less than many plumbing companies in our area. I have used the company several times and always been extremely pleased. I highly recommend them.

Bryant's Handyman Services

(3 reviews)

We've used Howard's services for numerous small to medium jobs around our home. He is professional,…read moreeasy to work with, honest and absolutely sticks with a job until it is done. Highly recommend

M. Bryant is the best handyman in the town of Charlottesville! He has always been up front whether…read moreor not he can do a job. He has done several different jobs for us such as painting our vaulted ceiling, taking out a door and replacing it with a window while removing moldy and damaged wood. He also fixed a gutter problem that the company Gutter Pros didn't or said they couldn't fix. His prices are very reasonable and he always gets the job done in good time. He is very polite and all around very handy. if you need to get the job done, call Mr. Bryant!!!

Welch Works

4.0

Ken was very responsive. Stayed in touch. He was professional, polite and efficient with his…read moretime. Price was very fair. Both jobs turned out exactly as I hoped. I will definitely be reaching out again. Jeanette D.

Wish I could give a review but after several weeks of stringing me along I gave up on getting Welch…read moreHandyman to come do my jobs. It was always, "I will have the time by the end of the week," or "I've scheduled you for early next week, I will call," or something of that nature. Finally, I gave up. And Welch stopped deliberately misleading me. Haven't heard from him in 2 weeks.

Woodson’s Electric

I brought Matt and crew in to address a couple of exterior GFI outlets and to install a generator…read morereceptacle and interlock switch. While doing the work he found some massive problems with our main electrical panel (double-tapped breakers). I'm sure they weren't planning on an all-day job but that's what we ended up with! Bottom line is we now have a MUCH safer power situation. Crew was great and the cost was reasonable. I've recommended Woodson's Electric to friends. Will certainly give them a shout for any future needs!

Woodson electric installed our new generator and was great!…read moreMatt is professional,great on communication and went beyond to fix prior sloppy work. We will be relying on him!

Mr. Appliance of Charlottesville

4.9

(9 reviews)

They were professional and efficient! I had them diagnose…read moreand replace my ancient electric stove. All in one day!

Mark was very professional and fixed our dishwasher in a few minutes. He took time to explain the…read morerepair and gave us terrific advice on the proper care and maintenance of the appliance to ensure it will run a long time. I highly recommend Mark and Mr. Appliance.

Kraft Appliance Service

(6 reviews)

Prices somewhat higher than at big box stores, but their service and expertise is worth it a twice…read morethe price. Service persons are knowledgeable, experienced, friendly and reliable. Five stars.

Needed repairs to a Wolf gas stove top (faulty ignitor). Next day service. Very friendly scheduler…read more(Jodie). Technician (Jeff) had over 40 years or appliance experience and did an excellent job putting things back in order. My go to shop from here on out.

Michael Frazier Painting Contractor

(8 reviews)

Such a nice guy, who does great, quick work for a fair price. Will definitely use him for future…read moreprojects.

Michael and Regina transformed our 11 year old home inside and out. You will not find two better…read morepeople that work any harder. They went above and beyond what we consider Excellence in painting. They kept us informed on arrival time and points of interest while doing the job. They went right to work when they arrived. The flow of the job seem to be effortless. No one else will ever paint for us. Beautiful job performed on all of interior and out.

Hugill's Septic Services

4.2

(10 reviews)

Our son's septic system (in our rental house) was backed up and and I called Hugill's this morning…read more And now, everything is cleaned out and working! The young man who kept in touch with us was so friendly and helpful. We couldn't be more pleased. We will now use Hugill's for our own home and our rental homes! We felt the price was fair for what they had to do...it was LONG overdue! Thank you to the Hugill's team! Tom and Teresa Rosemeier

The young men who came to do a septic inspection dug the entire pipeline up and tore the yard up…read more See pics. That is how they left the yard. They could have put a camera through the line instead. They also did not clean up the mess or put grass seed down. When I called I was told the they were insulted that I wanted a refund. Paid $1500 and then had to have another company come out and do it right. The second company only charged $500. Do not use this team for a septic inspection when selling a house. They wanted to come back and charge me $3000 more to "fix" a pipe that had no problems.

Kingrea's Septic Tank Service

(2 reviews)

Very reasonably priced, cleaned the tank out pretty well (back flushed several times), even arrived…read moreearly! They have apparently been doing septic tank cleanings for years and wouldn't still be at it without good word of mouth. I had my tank cleaned out this morning. They paid attention to leaving the area clean. Polite and friendly. I hope they're still around when I need my tank cleaned out again. p.s. they list the wrong location. I am in Albemarle county. Maybe yelp uses generalized ips?

What can I say? They clean septic tanks. They were on time. They did the job as advertised and in a…read moretimely manner. It was for the price quoted. They were in and out. Seems like all is well. I'd use them again and recommend them to you.

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

3 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Frederick W.

0

67

0

9 years ago

Jones receptionist/dispatcher was helpful and found a convenient time. Two trips from two different techs (one to diagnose and order parts, the second to install--both were great). Talked to Mr. Jones himself on what my options were. A very kind and competent man. Recommend this family business highly. You can't go wrong with Jones read more

Auta J.

0

1

0

11 months ago

Ermest bishop is the most common type of man there is ...he goes behind Jones back and re charges them for the air conditioner service and says Jones will charge more !! How does an employee go behind his boss back like that !? I will never understand read more

Lauren P.

0

1

0

1 month ago

Came out super fast and on a holiday! They were kind and professional from start to finish!

Jones Heating & Air - hvac - Updated August 2026

People who viewed Jones Heating & Air also viewed

Just Better Home Services

3.3

(18 reviews)

Great service. My new go to for plumbing and electrical work. Fast response time too.read more

Customer service rep and manger were both extremely rude and condescending. They made it sound…read morelike they were doing me a favor when I called for a major leak in he basement: They gave a timeline of 72 hours and I was fortunate enough to find a company that could be and make the repairs in 2 hours . Would certainly not call them again.

The Otter Guys

(15 reviews)

They were right on time, kind, thorough, friendly, knowledgeable, and I thought the price estimate…read morewas reasonable.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

Monticello Air

4.0

I requested the replacement of a frost sensor in my Aprilaire Dehumidifier . I was told by the…read moreAprilaire company that it's a relatively simple repair. They sent me the new part and gave instructions on how to replace it. I did not feel capable to do it myself so called Monticello air for this repair. See the attached bill that Monticello air would charge me for it. ($687). I asked the company rep from Monticello why it cost so much and was told it would be over an hour to take things apart and put them back together again. I called another company and the repairman did the procedure in 15 minutes while I observed and charged me $150. After this experience, although I have never used Monticello air, I will never trust them.

I have been using Monticello Air for over a year. I had a dehumidifier installed last summer and…read morethey did a fantastic job and are very professional - from the office staff to the technicians. They were very competitive in their quote with three other vendors. They have found a few issues with our builder installed AC Units and corrected them all. I can recommend them for any HVAC work.

Michael & Son Services Charlottesville

3.4

(134 reviews)

Kyle and his assistant, Javier, were polite, punctual, and thorough. Kyle went over and above his…read moreduties, replacing filters and ridding the outdoor equipment of hornets nests. Their knowledgable inspection gives me comfort that our AC will keep us cool during 100+ degree weather.

our technician was wonderful-polite, friendly, and knowledgeable. He did not try to upsell us.read more

Rooter Man

4.3

(33 reviews)

Update: I spoke with Chris and explained the situation. He said he would wave the full cost…read more Look it up...carbon monoxide can be found in septic tank gasses. I explained on the phone there were strange brown circles over the septic tank and CO detector went off in the room nearest the pipe with outflow to the tank. I was told it would be $89 for them to come out. He opened two of the septic pipes. Asked me to flush the toilet furthest from the pipe. He saw the water flowing to the tank. Came in and looked around the inside of the house. Said he believed the CO was coming from the propane fireplace pilot. (It has a CO detector next to it which didn't go off.) A total of probably 15-20 minutes max. That'll be "$245 for the diagnostic". He said it was office policy to charge for the diagnostic. Basically I paid $245 for his opinion and no work. Last year, they did good work with good customer service moving our water filter system from under the house to the laundry room. We had no issue. But this time I feel high jacked!!

The service was top notch The techs were the best…read more Very professional Honest and awesome

Smith Plumbing

(2 reviews)

My hot water heater started leaking water everywhere and I needed to get a new one ASAP. My first…read morequote was from Michael and Son's (beware) and it was for $2800. Smith replaced my water heater for $1575, the least expensive quote I received and he did it the same day! Very nice fellow and good work done. Will be calling on him again!

I have used smith plumbing for many years now for renovation work to new construction. Their…read moreexpertise and prompt manner has helped maintain my level of customer satisfaction as a general contractor. I have recommended them through the years to my customers for all their plumbing issues.

Robertson Electric

(34 reviews)

Update: they did call me to apologize that their after hours answering service denied me service…read moreand denied me the ability to talk to management. They said there was no reason that it should have happened and offered to give me their personal number as a backup.

April 1, 2026, I requested service for our upstairs Heat/A/C unit which would not turn on. This…read moreunit was purchased from Robertson's Electric 8 months ago. I called and An appointment was scheduled, promptly, for the next day. Our service technician was Leo, who was very courteous and knowledgeable. He performed a diagnostic check on the unit and after a short period of time, had it performing perfectly again. He took photos to show the problem to be a loose connection, most likely from the manufacturer. The upstairs is now cool again. I really appreciated Leo's kindness and explanation of the problem! I am grateful for his expertise and will recommend Robertson's and Leo to anyone needing expert service for their heating and A/C needs!

Jefferson Plumbing

(43 reviews)

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

Mack Morris Heating and Air Conditioning

4.3

(15 reviews)

Mack Morris has never let us down. They have always shown up on time for routine maintenance, and…read morealways make time for us on the same day if our HVAC stops working. The schedulers are kind, courteous, and efficient. We love all of the technicians - especially Sean and Sue. They are HVAC geniuses and can figure anything out. Despite terrible weather, Sean and Sue came to our house after the terrible ice storm this year when one of our units wasn't working. Sean came out today - on a holiday weekend - in extreme heat and fixed our AC that had stopped working - same day. He had it fixed in no time. This company has never let us down. We love Mack Morris.

Great always prompt service!! You can count on mack Morris!!!! 11 years of great serviceread more

Fixed HVAC & Plumbing