My wife always finds something at this store, The people are nice and helpful, without being…read moreoverbearing, and the selection is quite good.

My boyfriend and I had gone into here earlier today and while we were looking around at shoes we…read morewould possibly be interested in buying, the employee was practically breathing down our necks just staring and following us around the whole time like we were going to steal something. It made us uncomfortable to the point we just walked out because she wouldn't take her eyes off of us and stop following us around. I have came in here multiple times and the same occurrence happens every single time. Please for the love of god just let your customers take their time and enjoy their experience!!

Don't get there too often, but John Tarr is great. Nice selection of items and friendly help.read more

I go out of my way to shop at JOHN TARR. Bethany is always kind and willing to offer the best…read moredeals. Today I bought slacks and shorts at great prices. Worth the trip because of the great owner and great Rockport location. Plenty to do there after shopping.

I came in to Alec's today looking for a new pair of brooks. When I walked in, I was greeted by…read moreseveral staff who seemed to love their jobs. When I was ready to start trying on shoes, I was assisted by Kaitlyn. (sorry if I'm spelling your name wrong!) Kaitlyn was extremely knowledgeable about every shoe on the market. She was able to go into detail when answering all of my questions. She was also extremely patient and kind. I knew what I was looking for and ended up going back over to the clearance section because the shoe I wanted had sold out and I did not want to order anything. I ended up walking back over to Kaitlyn because she knew what I was looking for. Kaitlyn was so incredibly kind and patient that I did not feel rushed or pressured. She had the best attitude and the best costumer service I've ever seen. I would rather spend more money and shop at this store, than order anything online or go to any other store because the customer service is phenomenal. Thank you so much for your help today!

As a longtime customer of Alec's Shoes in Nashua, the experience I had today was incredibly…read moredisappointing. Over the years, I've spent thousands of dollars there and referred numerous family members and friends because I believed they stood behind the products they sold. Unfortunately, that trust is gone. I purchased a pair of Clarks on May 9th specifically for an upcoming vacation. After wearing them ONCE to dinner, I realized they were too snug and needed a wider size. I returned to the store June 9th with the original box and receipt, fully intending to exchange them for the exact same shoe in a wider width. The only issue? The soles showed the slightest amount of wear from being worn once. Despite the fact that I was requesting an exchange--not a refund--and despite what I believed was compliance with their stated return policy, I was told the shoes were no longer in "new condition" and could not be exchanged. How exactly are customers supposed to determine whether a shoe is truly comfortable and fits properly without wearing it beyond a few steps in a store? Shoes often feel different after an actual outing. Refusing to exchange a pair that was worn once for a few hours is an unreasonable policy, especially for a retailer that charges premium prices. I have never minded paying more for quality footwear and good customer service, but this experience demonstrated a complete lack of flexibility and customer appreciation. They clearly don't value their customers and don't care about anything other than making that initial sale. There are plenty of other shoe retailers offering the same quality products with much more customer-friendly return and exchange policies. After years of loyalty and thousands of dollars spent, I can no longer recommend Alec's Shoes and would caution others to carefully consider their return policy before making a purchase. If you wear the shoes even once to determine whether they actually fit comfortably, don't expect any accommodation if they don't work out. **I was so surprised by the way they handled the situation that I took photos of the exchange to share with this review**

Tried to return defective shoes, and the partial owner gave me a huge hassle and turned it into a…read morenightmare. He sounded very unprofessional and incompetent for a partial owner so it looks like they lost 2 customers, and proud to leave.

I just came on to say how terrific the customer service is at Hyman's Pennyworth's. They took…read moretheir time and patience to fit my difficult daughter's foot with Hoka Sneakers. They literally brought out 8 different pairs for her to compare and contrast and nothing was a problem. While we were there for 40 minutes or so, I witnessed 2 other women getting fitted with equally experienced and excellent salespeople. We all checked out at the same time and were all raving about our experiences. While many people find it easy to post a negative review, I wanted to share something that makes me want to go back and shop in the store.

it was horrible...the workers are ugly, and they cant find anything good to sell..very bad...if you…read morego here..it'll blow your wig or toupee off! in a bad way...the value isn't what It seems....the picture I sent..is what it really looks like when it shows its true colors..

parking is great, bathroom is great…read moreprices are not that great hot sauce had 2 different prices for same item, manager said it was correct, it was priced crazy because the older hot sauce was more money that is dumb logic Mark the young cashier was VERY high pressure about me getting a TJX card which I clearly did not want Mark made snyde comments to try to get me to get the card I won't be returning other Marshalls have low pressure staff

Coming from Boston, I think this Premium outlet is great since it's tax free all year long. We got…read morefound really good deals at Coach, MK, Bloomingdale's, and Coach. They also have other popular stores including Saks Fifth Avenue, Nike, and Boss. The outlets are the place to go for the best deals. For the negatives, the food court is pretty sad, it only has a coffee shop, a pizza restaurant, and chicken restaurant, and a small Indian restaurant. We got food from the chicken restaurant and it was disappointing. Also, it was a hot day and there's not too much shade besides going into the stores or the food court. Overall, I like the Wrentham Village Premium Outlets more in terms of their layout and larger store selection, but would recommend going here if you plan on making large purchases to save on the tax.

This was a great outlet shopping experience! It was very quiet on a weekday afternoon, and it was a…read moregreat experience strolling through the various shops. There is a large selection of big names here including Nike, Calvin Klein,and Le Creuset to name a few. We found some great bargains at Nike and also found some great kitchen items at Le Creuset. There is a Lindt store here too for all your chocolate needs! We definitely paid that a visit also. I was also surprised at how friendly and knowledgeable all the staff were at the various stores. The staff at Le Creuset really seemed to understand their products very well. We did not eat here, but there is a small food court. Restrooms were quite clean and well-kept. Overall this was a great shopping experience!

this store is awesome, the guy is hilarious and although sizes are hard to find for some styles,…read moreit's great for retro. They have saltwater sandals for kids, galoshes, clogs, rain boots, ballet shoes, slippers. It's pretty fun to go here, and it IS the "Friendly store" as the sign on the door indicates

One of the most customer service friendly businesses we go too. There always seems to be an…read moreabundance of educated friendly staff on hand. While you're not going to find the prices like you see in giant box stores, there is a better selection and quality merchandise and they make up for price with customer service. They gave everything from sandals, sneakers, work boots, dress shoes for every age.

Better to go barefooted instead of wearing anything they sale. Yelp removed my first review because…read moreRed's cried which is indicative of the staffs attitude. Over rated, over priced and low quality shoes. Staff follow you like you're gonna steal. Then they give attitude when you ask for help. Shoes are of the lowest quality and will fall apart in less than a year. Quit hiring crying lazy staff is my advice.

Everything went well. The owner, David Oliver and his wonderful employees were a joy to deal with…read more I bought a pair of sneakers there and they are the most comfortable pair I ever owned. I highly recommend this business!!!

One more sweatshirt and T-shirt store. This time of year, they had several sales going on, many…read morewere 25% or 40% off. The merchandise was basic with lots of designs and styles to choose from. Quality similar to most of the other stores in the area. And they do have lots of Columbia and Helley Hansen brand items.