I first purchased my Ford Fusion and they were very professional and courteous. I then traded it in for a new Ford explorer in 2014. I also took the extended warranty, and have all my oil changes and tune up's at their service department. Very reasonable in pricing, and coupons are always mailed to me. I am soon to make one last trade in, and I will go no where else but Beau Townsend. read more

Excellent customer service when I got my car repaired. I called on a Friday to see if they could do a safety recall on a Monday. They were able to squeeze me in for that upcoming Monday. I ended up having to get my body throttle fixed, transmission oil changed, new brake pads, and a fuel injection for 90k maintenance. I was flying back into town from taking the red eye from Vegas and arriving at the airport at 9 am. They went above and beyond to have my car work completed by the time i arrived back into town. Also, they sent a car over to the airport to pick me up. read more

what ever you do do not buy a focus nothing but transmission issues ! you got keep taking it back ! i dumped my piece of garage after two years! piece of crap!!! read more

I had my truck repaired there after I was hit by a semi which caused a fair amount of damage to the bed of the truck. First, it took them a month to fix it. Second, it wasn't done correctly. The paint on the tail gate had a major run in it and the right control arm was still broke. I took it back and they re-repaired it. Again, it was not right. The tail gate was not aligned properly and the gas tank port gasket was all messed up. I took it in a third time and they still messed it up. Upon my fourth visit, the Asst Mgr, Dan Powell looked at the tail gate and told me that is how it was manufactured, misalligned. I advised him it was fine before the crash. He also poked at the fuel port gasket and told me that was just how it was made at the factory. He refused to do anything else to it. I will never use them again and I would caution anyone else thinking about using them to think twice. read more

A friend is in the market for a new car and she wanted to test drive a Focus. We went here and were helped by Justin, who was really helpful and not pushy at all, which we both appreciated. He suggested she also drive a Fusion as there is a great rebate and financing currently being offered. What a nice ride! She is still mulling over her options and financing, but Justin will make a sale if she chooses a Ford! read more

AWFUL!!! Horrible customer service. They had my car for almost two weeks before they even looked at it and gave me an estimate. The price they gave me was CRAZY -for an oil leak they told me $527. - I had the car looked at by another well known repair shop and they gave me a TOTAL price of $120. When I asked for a written estimate - and for it to be itemized - all I got was a hand written paper - that listed oil leak - $527........no individual prices at all. I would NOT recommend they at all. STAY AWAY from this business. I understand there may be a slight difference in the totals for the same repair from place to place - but a $400 difference......is NOT acceptable. read more

By far the worst car buying experience of my life and I've purchased 20+ cars to this point in my life. 8 years ago I purchased a brand new '05 Mustang V6 lemon and had to result to filing a lawsuit against Beau Townsend and Ford because they refused to acknowledge the issue (just loved a new car that stalls on the highway, check engine lights and all lit up). On top of that, the dealership charged me for one vehicle and gave me another FRAUD! I would have paid $thousands$ more for a junk car had I not hired an attorney who caught their scam. Thank GOD I got an attorney who knew how to deal with such things. End result, they settled out of court over a year after I purchased the car and I made sure that the settlement didn't include language that kept me quiet. Oh yes, I tell everyone in town whenever I can about my experience at Beau Townsend Ford! read more

My vehicle was towed to body shop after I was in car accident and needed vehicle repaired. The office staff never contacted me to acknowledge receipt of vehicle or repair process or expected date of repair. So, I called them. On my initial call to them to inquire on what to expect in this process and get an expected date of repair, the female who answered the phone appeared to be irritated as though I was bothering her for asking questions regarding my vehicle. She was very rude and answered questions in a short and sharp tone and empty in her responses. In my second call to shop, because it had been over the expected date stated in the initial phone call...again, female staff was nasty, rude and empty. She appeared to be agitated I was asking questions regarding my vehicle...at that time I asked for her name she appeared to reluctant to give it to me. I asked for her manager and he was just as unprofessional and nonchalant in his conversation with me. Staff Very Poor Customer Service Skills or Lack there of. I will never take any vehicle I own or recommend that body shop to anyone. However, I would recommend a Customer Service Training Course, possibly would help for future customers(?) read more

Steering wheel shaft replacement under recall for 2006 Crown Victoria. Work performed in a timely manner, but the steering wheel was off to the left after service. I was contacted by Bobby Sparks (Service Manager), and the problem was resolved. Overall an enjoyable experience. Will recommend. read more

Attention Ford X-Plan Buyers - This dealer will lead you on to believing you are buying under Ford X-Plan but they will not ask you for your Ford X-Plan PIN. This is a very important step because the dealer will charge you a higher document fee and you may not realize this until after the sale has been made. With Ford X-Plan, the dealer has a cap on the amount they can charge you for a documentation fee, which is $100. If they do not process your X-Plan PIN, they will charge you a regular document fee, which is $250. So beware and save yourself $150 by ensuring they process your PIN. read more