they're technicians don't know how to use a torque wrench. transfer case fell out of a vehicle. another one almost did. they don't take care of their employees and they falsify logs. nothing but a bunch of shady sketchy stuff going on over there. would not recommend. read more

As always, the folks at Key knocked it out of the park when it comes to service, professionalism, and caring for the customer! From the first time we walked into a Tobey Dealership 13 years ago, and immediately treated to dinner while we waited, we knew we had finally found a dealership that values people above all else. Cannot sing their praises enough! read more

Bought a fantastic Dodge Ram 1500. Soon as we drove off the lot they stopped being helpful. Bought extended warranty, do not bother with this!!! We have had three claims that according to the man who sold us the extended warranty would be covered. Once we arrived they advised none of these claims would be honored. Had the audacity to expect $150.00 hr in labor for a $130.00 dollar part. We were told with the extended warranty they would provide a courtesy vehicle if the repairs took more than a day. That was a lie from whoever we spoke to on the phone. According to management they're not responsible for the incorrect information given by reception or department staff. Then who is?? If these people are being trained, they should know what they are talking about. Will never recommend this dealership or family of dealerships. Went to a sister dealership looking for a used car for our daughter ( prior to all the issues) the sales person we spoke with told us the more expensive the car the quicker she could build credit. He needed a sale so badly he was trying anything to get her signature. Shame on them. Unprofessional all the way around. Lied about what the extended warranty would cover. read more

I wanted to say a big thank you to Key Chrysler & specifically my salesman Cole Derrick! I live in WA State & the car I wanted was a limited edition Challenger on their lot in Ohio. Cole went above & beyond by sending me walk around videos of the car, assisting with my shipping company & following up with me after I received the car. I had a few questions & he took the time after the sale was finalized to reach out to the previous owner & obtain the info I requested. I would highly recommend this dealer. Even though I live out of state I gave them info for other vehicles I am looking for & if they get one to call me. With how honest/patient they were, I would pay a little extra to ship a car home if I had the opportunity to deal with them again. Thanks again Cole & Key Chrysler! read more

Key Chrysler Jeep Dodge - Dodge Challenger SRT8 - Car Dealers Near Me - Xenia, Ohio

Service: I was far from home and my 2006 Sprinter was showing "check engine" light. I reset it and next day same thing happened. I addition my turbocharger had begun to whine. I assumed they were related. After calling at least 20 places in Indianapolis, couldn't find any dealer or shop in Indianapolis to look at within a month. So, I tried Key Chrysler Dodge in Xenia, OH and got in the same day. Cooper was my service guy. Told him the symptoms and they went to work. I expected a several thousand dollar job. They did a very careful and detailed trouble analysis and found only that a couple of sensors had connector issues and the "noise from my turbo" was actually a small leak in the exhaust manifold. It would take them a few days to get the new part, so said as is would easily get home without problems. This a great service shop as they do a thorough analysis at a reasonable cost, not just start changing parts like other places. Plus, all the people I spoke to there were friendly and helpful. I highly recommend them for any service work you need. read more

I wouldn't recommend key solely for the fact that they recommend Cruisers to have accessories added to your vehicle. I opted to go to their new location in Washington Court House and never have I been treated as badly as I was by Sierra at that location. They won't have my business again read more

Nice cars but horrible service. I paid cash and could not even get a clean car or a tank of gas. My salesmen did not show up to deliver the car so I had to find someone to give me keys and I just drove off without so much as a thank you read more

I I had rear brakes installed over the summer: recently, while putting air in my tires, I noticed the rotors are completely rusted out. I attempted to make contact with Travis, who worked on the vehicle, explaining to the receptionist my issue. Travis never returned my call. I paid a lot of money to Key for my Dart and then $1000 in service only 2 years later, now this. I was extremely unhappy with my overall service last summer, and now after that horrible experience, I am forced to contact Key again, something I said I'd never do again. This car is garaged and basically only driven about 20 miles a day. There is now reason these brakes should rusted. The service at this place is horrible and I'm sure I'll end up paying another $500 to get it fixed elsewhere read more

Love Key!! We moved into the area about three years ago with our four Mopar brand vehicles. We initially started out going to another area dealership for service because it was closer. Each experience was a complete nightmare, rude service department, messy technicians leaving greasy handprints you know the drill you have been there. I decided to try Key for a regular scheduled maintenance; oil change and tire rotation etc. I am so happy with Key and will never go to another dealership as long as I am in the Dayton area. I was treated with respect and kindness. The service writer listened and asked appropriate questions and never talked down to me. I was actually greeted and had a pleasant conversation while waiting in the comfortable waiting area by Mr. Tobey himself. He even thanked me for coming in. In subsequent visits everything from making an appointment for service to the drivers that brought me home when I needed to leave my vehicle has been amazing. Everyone is kind, respectful, pleasant and great experience. Key Chrysler, Dodge, Jeep and Ram you have a life long customer! read more

Would not honor a Chrysler oil change contract from another dealer which was supposed to be transferable anyplace. Didn't like the attitude of the salesman. Was told by other family members to stay away and should have taken their advice. read more

Purchased a 2011 Dodge Grand Caravan bank in 2016 for my wife and kids. I made sure that there was a warranty on the van included in the purchase they told me it was 3 month warranty. 3 days after I purchase the van the check engine light came on. I took it to auto-zone to have it the code scanned it came back oil pump and oil pressure sensor. I called Keys Dodge and told them of the issue they told me that it was not covered under the warranty because it was part of electrical. I told the individual on the phone that I ask and was told that I have a 3 month bumper to bumper warranty that he can ask the salesman and he also confirmed what I was told. They transfer me over to the service department the told me that they will not get me in for another 3 weeks. I ask what if something mechanical happens with in the 3 weeks he told me that I will be responsible for any additional damage since I acknowledge the issue. At that point I asked for the service manager I explained what was going on he said that they will cover the damage just bring the van in and we will look at it. I took the van in the next day, the service manager scan the code and looked the code up. He approach me and said we will have to replace the oil pressure sensor if that's not the issue we will replace the oil pump I will give you a call when the parts come in. After a week I haven't heard anything back from them I called to see what the progress is on the parts they said they will get back with me it was a ongoing game of tag for 3 months. They had no desire to fix or replace the part on the van and waited till my warranty ran out. After 4 months of owning the van I received a call from Keys they said sir your 2011 Dodge grand caravan van is fix we replace the part and there isn't any issues and it is ready to be picked up. I replied back wow that was quick he chuckled and said it was a hassle but the job is done. I said to him that's awesome I didn't know that you do home service he said excuse me I said I'm looking at my van right now that you fix and your dealership is 32 miles from me. He said oh there's been a mix up my bad . I said I have been playing tag with your department for 4 months and you still haven't made any attempt to fix the issue. I wouldn't bother going back to this place again I prefer to sway people from this dealership they sales people are great but the service department is a joke. read more

Key Chrysler Jeep Dodge - Car Dealers Near Me - Xenia, Ohio

This is one of my fav car dealerships, they were very nice the first car I ever bought there. We needed a other new car a few months later so we went right back there. Very friendly and helpful staff thank you! read more

Key Chrysler gave us superior service with our car. We had issues that Chrysler Corp. who would not help us. Key went above and beyond our expectations in the quality of service and assistance they gave us. The service department was informative and helpful and ensured that the repairs were completely and correctly. Highly recommend. read more

I wanted a new Jeep so badly I could almost taste it. Unfortunately the service department, while clean and apparently well managed, provided a bad experience with servicing my dodge dart that led me to give the service department a negative review on the Chrysler survey sent to me via email. This was followed promptly by a nasty-gram from an employee accusing me of slander. I guess its nice to know the Chrysler survey actually made it to the dealer. I will not be purchasing anything from Key Chrysler. Side note: I've had issues with service department in the past , trying to get rid of some rattles that showed up when the car was only a few months old. I made at least three trips to Key before the job was done, each time I was promised it was "fixed". I should have known. read more

Took my Jeep in to get some repairs done. They were timely in working on my car, and they were reasonably friendly. They get 2 stars for being wishy washy on the price. They said $1100 would fix all the issues, then the next day tried to tack on another $500. Further, they didn't properly fix the issue I was having, but told me it was fine. For being an actual Jeep dealer I expected much more. I will be taking my Jeep to another dealer the next time I need it serviced. read more

Worst possible service ever. My car is less than three years old with only 6000 miles. So I was shocked when the check engine light cam on. I took it to Key and they told me it was a bad thermostat. They said I needed to wait a week to bring it in because the tech was going on vacation. Then on the Monday I was supposed to drop it off they informed me they made a mistake and the tech was off that week. So I dropped it off a 8am on Monday and was told it would be done by the end of the day. At 4pm after not hearing anything I called them and was told the tech was working on it but it may not be done till the next day. I wasn't happy but understand things happen. Then on Tuesday I called at 1 to see if it was done and was told they were trying to have it done by the end of the day. Now it's Wednesday, I called at 3 and again was told we're still working on trying to have it done today. Three days to replace a thermostat!!. Contacted FCA informed them of the situation and rep is to get back with me. Hopefully they can help get this rectified. Never use this dealer for anything read more

I recently purchased a used 2006 PT Cruiser for my daughter to commute to college. Drive the vehicle home (25 miles) and the engine oil light illuminated. Checked the oil and it was EMPTY! Called the dealer and the Used Cars manager stated it was sold "as is". Yeah, I understood that. But not checking the fluid levels is like sending me on my way with flat tires. Their response was completely irresponsible and unacceptable. Do not purchase a used car from these crooks. Unbelievable!!!! read more

We just purchased a minivan with Key Chrysler. Our salesman Dave was knowledgable, kind, and helped us to find a manageable payment option for our young family. It was a great experience from start to finish and I can't recommend Dave enough!! read more

I turned my Jeep Grand Cherokee in after leasing it for four years and leased another new Grand Cherokee. I drove 595 miles to do business with this dealership as I'm active duty military and I'm stationed in Virginia, but I had such a great experience with them the first time I leased with them that I wanted to use them again. Two months after I turned in the car, I received a bill for $838 dollars for excessive wear and tear and other various charges. There was no inspection upon turn in, no phone call from the dealership letting me know what to expect, and no report annotating why I was receiving these charges. I have been leasing for 12 years and have never received a bill like this. When I spoke with the sales manager I had worked with, that is when I finally received the report. "Excessive wear and tear" vs "normal wear and tear" was never explained to me upon leasing or turning the car back in. Jeeps are meant for tougher terrain and hauling, and I cannot imagine that the dings from things kicking off the highway are considered excessive. I'm mostly upset about the lack of communication and support considering I went super out of my way to do business with this specific dealership. I will not be leasing with them again after my current contract is up. read more

have bought 9 vehicles from Key, everything from 4cyl to 10. Currently I have 3 in the driveway. I have used the service dept. to either drop off or pickup, both are convenient. My wife and daughter feel confident to drop off and or wait for service and not be pressured into add on sales. The thing I like best is the family atmosphere. For the past 15 years I have seen the same financial guru & sales guy. I am always confident when walking I'm getting the best deal in the Miami Valley. Believe it or not I actually can get a GM discount, but I like this dealership more than any savings I can get driving a GM vehicle read more

Great customer experience. Low pressure and great price! I will definitely be back.

worst experience ever, they deliberately sold me the wrong truck, had to hire a lawyer and was able to have to buy it back.. they still trying to delay my over a spare key so you get the idea how low life these people are read more