UNRELIABLE - Ordered some party favors for my daughters baptism. They were supposed to be delivered on Aug.7 ... On the night of Aug 7 I received an email telling me they would not arrive until the 18th ... 5 days AFTER the baptism. When I spoke to customer service they were very unhelpful. DO NOT USE THIS BUSINESS. read more

I ordered 100 simple, tasteful favors for my niece. They arrived ahead of time, and were prepared beautifully. -- I learned that I was short on the order. I received a coupon via email, and went back in to order another 100, after instant messaging their Customer Support Rep, Jade. She confirmed the delivery date so I ordered the product. She asked that I also email their info@ address once I received the order email. I requested a confirmation again. They responded and confirmed. I just received another email stating that the order is on the way to my brother 430 miles away in time for the wedding. That's fabulous! You could just imagine how I felt when I was informed that I ordered a smaller amount than what was needed. I am so glad that I used this USA, California company. They were prompt, efficient, approachable, responsive, and produce excellent product. Thanks Beau-Coup! read more

i ordered baby shower favors from them. Paid for personalization which was not cheap. When I received them (last week) they were BROKEN. I ordered 36 and nearly half were broken and shattered. The packaging was not at all what I would expect of GLASS. No bubble wrap. There were shards of glass inside the the ones that weren't broken! How can I put M&M's in there?? heck no. anyway, I called them that day and asked them for a refund - they asked for pictures, which I took and emailed to them. They have told me that they are "waiting for the facility to review" before they can issue me a refund. I have called twice and been told there is no escalation point at this time. Basically I have to just wait for them. Meanwhile I'm out $140 for favors I can't even use. Don't waste your money - find a place with some decent customer service, even if it costs more. I should have went Amazon :( read more

The place does not exist at the address spend half an hour trying to call but no one responded

Purchased mini hand lotions for bridal shower favors. The packaging and label were great. The lotion itself was to have a lemony scent. It definitely did not. In fact, it had sort of a plastic smell. Not nice at all. Cannot return item because it's personalized. Very disappointed with this item. Do not purchase lotions from them. read more

I ordered personalized fortune cookies in may for an august event. These cookies were one of the main gifts and had a lot of meaning. I purchased a special cookie jar to put them in as well. Last week in July with two weeks before my party I got a refund email with no explanation... however I did not notice the email until a week prior to my event since beau coup sends mass emails everyday. I called and asked why I was refunded and was told because of Covid they can't make my order... so then why did you allow me to purchase back in may with Covid? I called twice for a supervisor and was told both times they were in a meeting and would call back both times I didn't get a call back and then I had to purchase from another company and rush ship them, and paid more per cookie. Only positive is that the other company bakes in house and the cookies will probably be better quality and they allowed more fortunes with their cookies. This company Beau coup doesn't care about their customers or their events and how special the items they purchase may be to them. read more

We ordered custom made magnets to send with my daughters save the date for her upcoming wedding. The majority of these defective magnets specially ordered arrived broken and in multiple pieces to more than 50 guests. We informed Beaucoup, provided photos, detailed information... and shared what a dissapointment this was for the bride to be. The result? No resolution or refund. Never order from this company. Never. Defective product. read more

Very disappointed - ordered mason jars for my daughter's engagement party - most arrived broken - received replacement order - broken again - poor packaging and customer service was not at all accommodating. I would not recommend this company - party in a week and now I have to decide how i will replace what was received broken - i asked for a refund of my money - they credited my account $22.50 - VERY VERY bad business - I DO NOT RECOMMEND THIS COMPANY read more

First of all, they won't post my review of a product on their site... that tells you something. I ordered a personalized banner for $50. What you get are all the parts and you still have to put it together. For $50, sorry, that's outrageous. You have to put the letters on the card stock cut-outs and pray they are all centered. Then you have to string them up. Sorry- for $50, it should be a finished product. I'd recommend staying away from this site as well. read more

Several weeks ago, I ordered personalized honey jars from the beau coup website to be given out at my bridal shower, which is tomorrow, April 19th. I was originally given an estimated delivery date of April 7th. When I hadn't received them by Wednesday, April 15th, I looked up the order number on their website and saw that it wasn't even given a tracking number. I called customer service. They called me back several hours later, and although they provided me with no explanation as to what happened, they assured me that the favors would arrive on Saturday the 18th. I asked if they were 1000% sure, because my shower is on the 19th, and they said yes. Well, it's Saturday night and they never arrived. Now my bridal shower is tomorrow morning and I am without favors. I had better get my money back, but even still, that isn't the point. The point is I now have no favors for my bridal shower, and no time to get them from anywhere else!!! I wish I had read some of these other reviews before ordering from this site, because it looks like this isn't the first time this has happened. Do not order from this site. read more

I wish I would have read the reviews before ordering with the company. I ordered 108 favors for my wedding and a third of them arrived broken. There was broken glass all over the boxes, shards sprinkled at the bottom of each glass. When reaching out to the customer representative, there was not a single ounce of empathy or remorse on the company's part. After almost a 2 week long process of having their team review photos of the broken glass (as if someone would do this intentionally) they finally reached out and resent 3 cases of the favors. Of course, not to my surprise, more broken favors arrived with the same kind of poor packaging as the last time. Clearly this company didn't learn their lesson. I have to clean each favor one by one to ensure there's no glass pieces anywhere and possibly have to order another case, as if I don't have enough wedding tasks to deal with! Talk about inconvenience! The lack of ownership, accountability and rectification is why I am sitting here typing out this review in hopes that the next person doesn't repeat the same mistakes I did. read more

Before I odered the shot glasses in mid February for my sister's baby shower for the 15th of march, I called to make sure they will arrive in time. I was reassured they will arrive no later than March 13th. We are now at March 11th, 4 phone calls later, no tracking number and it says on their website the order is processing. I spoke to some woman Jade, patricia, mark and a few others who all said they are contacting the manufacturers and will call me back. Well guys... it seems like I'm doing all the calling. Of course I blame them because I called before I placed the order and was told BS. But you know who I mostly blame, myself... why because my sister's, sister... (yea family problems) said we should order favor shot glasses from this website, I wasn't sure but I figured, let her have this because we were doing all my other ideas. Guess what, the one thing she had a hand in... is all screwed up. We are 4 days away from the shower and no favors. The kicker, I PAID FOR THEM!!!! So... if I don't here anything from them by this afternoon. I'm asking for a refund and of course I will figure out a last minute favor, which sucks to holy heaven because they were personalized. But hey they might arrive and then my review will change. Until then. Beau coup you freaking suck!!!!! read more

I love my recent purchase of the monogrammed flask and bourbon decanter. My husband loved the personalization ! it's classy item and and looks lovely on our hutch! The process was extremely easy. I was on a time restraint because it was a birthday gift. And the items were on time with no problem. Thanks for your service! read more

I wish I had worked with someone else - after numerous emails and phone calls to perfect order I question on font was missed and no one thought to resend email, call or any follow up - so I now have no favors for my wedding. Thank you so much! read more

I ordered stemless champange glasses for a wedding rehearsal dinner and they shipped me very small wine glasses. THE WRONG GLASSES and it was ALL THEIR FAULT!! Then they informed me that they could not get the champange glasses to me at all, this all happened two days before the dinner. They ruined the event for me. I was going to have the champange glasses for a toast and a take home gift for all our guests, now I have NOTHING to give to the 50 people attending. read more

I recently ordered personalized popcorn boxes and labels for my wedding. While I appreciate the timely manner they came in and helpful their customer service representatives were I ultimately feel like there prices were rather high when compared to Oriental Trading Company and Amazon. If you are willing to pay higher prices then I'd recommend them but I'd try other companies before ordering from them again. read more

DO NOT order from this company! I ordered on September 13, personalized glasses for my birthday party which is the first week of October. Paid for RUSH order, etc. and was promised delivery by September 28. September 21, noticed the order was still processing, called customer service and was told it will arrive by September 28. Well September 27th, the order still said processing, called again and was told they had trouble with the vendor and we emailed you (yesterday???)! NEVER got an email and asked why wasn't I called? I needed this by September 28th! Customer Service said well it's not our fault and we don't know why there was a problem! I said CANCEL and will make sure you receive a horrible review. The rep then told me you wanted this Oct. 28! Wait, WHAT? I again said you cancel this order! I then quickly ordered from another company. CHEAPER and will receive by Oct. 2! Horrible Customer service, Bad business practices and a bunch of liars! read more

Fast service! Received my personalized order within 3 days. Couldn't be happier! No problems!

The only reason I chose this company was because I needed to order favors for my wedding but needed them shipped to Australia and this was the only company I could find that would do it. The shipping charges were high but I didn't really have a choice and when the estimated time of delivery said 3 weeks from my order date I was okay with that (luckily this wasn't a last minute order). I placed the order at 9pm and the next morning I received an email that my order had been shipped, 6 days later the order had been delivered both early and in immaculate condition. read more

There were a few glitches with our order. Customer service could not have been more helpful and professional. Make sure that whenever you order from Beaucoup or any other supplier for a time sensitive event you leave enough lead time. Everything was satisfactorily handled in a most efficient manner. Our son's upcoming wedding will be greatly enhanced by the beach themed place cards and personalized mints. read more

Terrible service!!! I ordered freeze dried rose petals among many other items for my wedding on August 4. The petals never arrived. All Beau Coup could say was that UPS had shown that the petals had been delivered, there was nothing else they could do. Amazon would have either credited my account or re-send the item!!! DO NOT ORDER FROM THEM!! Now I'm 48 hour from my wedding and have to go out and search for rose petals!!!! UGH read more

Sadly, I had a similar experience to the last two postings. Beaucoup DOES NOT deliver. DON'T ORDER from them. The customer service is lacking, and they are too busy to fill orders in a timely way EVEN WHEN extra shipping charges are paid. GO SOMEWHERE ELSE if you need something in a hurry. read more

DO NOT BUY FROM THEM! I purchased an expensive backpack cooler/chair for my husband as a Christmas who is a softball coach so he did not use it for a few months once the season started. The first outing, the fabric completely ripped and he is not able to use it. I contacted customer service and they asked for pictures, so I sent them 3. I was told I could not have a refund since I purchased it in December and it is April but they would send a replacement, so I agreed, hoping for better luck the next time. Then, I hear from them that since I did buy it in December and just now reporting the malfunction, I am not able to get a replacement or any refund. Terrible communication, customer service and product! read more

I ordered the porcelain snowflakes as party favors with a personalized tag for a Christmas event. The ornaments arrived today and they are gorgeous! Heavy, clean, well made. Two issues.... some are packaged in a box and others are loose so be careful dumping out the peanuts as you may end up tossing ornaments, too. Biggest complaint is that the ornaments do not come with the personalized tags already attached. So now I have to untie 40 teeny weeny ribbon knots, slip out the "thank you" tag the company attached, punch teeny weeny holes into the teeny weeny labels they sent separately, and then tie teeny weeny knots on those teeny weeny ribbons. Forty times. My event is two weeks away so I think I have time to do this, but be aware. If this were a Christmas wedding with 100+ guests, I may have pitched a fit. Beautiful ornaments, assembly definitely required! read more

I placed my order back in January for wedding favors. After a couple of weeks of not hearing anything or receiving any confirmation that my order was on the way I sent an email to only find out that my order was on back order until the next month. Another couple of weeks went by and then I received another email stating my order was on back order until March. At this point I am panicking because my wedding is in June. Therefore I canceled the order so that I could make other arrangements. My order was cancelled on February 12 and it is now March 5 and I still have not received my funds back. I keep getting emails saying it has been refunded but my bank has no record of any refund being placed. My next plan of action will be the better business bureau because I am not getting any resolution to my problem. read more

DO NOT USE BEAU COUP! Ordered some Peter Rabbit products for my daughters baby shower and the on-line order showed a delivery date a week before the event. The items did not arrive, and I received an email 9 days after the order was placed, advising me that one item was out of stock and that the rest of my order was being held up until I advised them what to do. This email arrived late on a Friday and as this was a delivery to Australia, I could not contact customer service until the following Tuesday Australian time, Monday US time! By this time it was less than a week before my event. I asked them to ship the remaining items - but guess what - now they couldn't do it before the baby shower! I purchase a lot of items on line - and I have never had such poor customer service. I was not contacted about the out of stock item for 9 days after my order was placed - this is appalling. Do not under any circumstances use this company. read more

This company do not even deserve a star worse company ever, i order my shower favors like 3 weeks ago they took my money right away never send me a tracking number so I emailed them askimg what was the status of my order. Like two hours later somebody reply back saying that they apologize for the miscommunication that my item was discontinued!!! Three weeks after i order this they realized it was discontinued? I mean what kind of company does that? My shower is in a week now i dont know what to do because every webside that i check the sooner they can deliver is two days after my shower im so upset. People do not order from this website THE WORSE!!!!! read more

I used Beau-coup for my bridal shower favors as my husband and I had a jack and jill shower (where both bride and groom attend with guys and gals) so we preferred a favor that worked for a girl and guy. We opted for a custom wine glass that had both of our initials as well as our wedding date. We had our bridal shower at an Italian Wine & Tapas restaurant so the wine glass favor was well suited. I ordered about 60 glasses and not one was broken! They gave me time to report any damage but I didn't need to. I also purchased the white gift boxes with bows that went along with the glasses that served for a great presentation and very easy to assemble. The glasses are super great quality, not too thin or thick, really perfect restaurant quality stemless wine glass. I also received the custom order very quickly (within a week and I did not request express shipping). I highly recommend for a bridal shower or wedding favor! I still get texts from friends with them using our glass as they think of us, great to see them getting good use! read more

I ordered personalized chocolate coins for my June 16th wedding. One week before the wedding I called Beau-Coup to ensure the the chocolates would arrive before the 16th. I was assured by the customer service rep. that the chocolates would arrive by the 14th of June and there was no need to put a rush on the order. On the 14th of June I contacted Beau coup because my order had not been shipped. I was then told that the order would arrive on Friday the 15th. Again, the order was not shipped. I continued to contact Beau-Coup multiple times asking for a return call regarding my order. I never received a return call after many requests. I finally received an email from Matt in customer service stating that my order would arrive before noon on Saturday the 16th. This arrival was guaranteed by Matt. My order eventually arrived Monday the 18th, two days after my wedding. I now have 300 wedding chocolates sitting in my home. Honestly, the full refund does not make up for the absolutely appalling customer services I received at Beau-Coup. read more

I placed on online order for baptism favors more than one month earlier then the date I needed it. The first item (custom ribbons) came in one week, so far so good. The other item (custom coins) were late for the production-time; I contacted the customer care asking if everything was ok, (actually twice) and they said that the coins were ok and they also gave me a shipment date. When the date came (now I'm 10 days from the baptism) I called again and the said that the order is "somehow misplaced"... they told me that they can rush the order with no additional costs (......sounds pretty fair to me, I mean, it wasn't my mistake) so I can have my coins in one week... the next day they tell me that, because of all the rush orders due to Christmas time, they can not rush my order and I can't have it on time.. Seriously??!! At one week from the baptism?! And my order was place 5 weeks in advanced?!! I Cancelled my order and I order from another company.. So so so disappointed!! read more

I ordered a set of wine glasses as a gift for a friend's wedding. When I received the gift from beau-coup the packaging was disgusting. The styrofoam that was inside the manufacturer's box was black with dirt, yellowed from age and chipped and banged up. It looked like it had been sitting in their warehouse for years. When I called to complain about it, they asked me to send pics of the damage and said they would send me new packaging so I could wrap the gift. 2 days before the event I got a call and was told I would not be receiving new packaging, that the packaging sent was not meant to be wrapped in a gift box. ????? This is the styrofoam packaging inside the gift box that protects the glasses from breaking. It's part of the gift set. So 2 days before the wedding I was stuck trying to figure out how to wrap the glasses without breaking them, and had to spend extra money on the internal wrapping supplies. I was told they would give me 10% off, $5, but I spent another $10 - $12 on the supplies. And it took them over a week to credit my account. Never Again!!! read more

In 2008 I spent approximately $1,000 on odd and end wedding favors and/or personalized gifts for the wedding party for my daughter's wedding. Everything that I received was exactly as it was presented and I was quite pleased. As a result, 9 years later I purchased an item for my granddaughters granddaughter's first birthday. I received it yesterday but when I opened the package I was immediately distraught! I had 40 blue striped little boy water bottle personalized labels that read "Happy 1st Birthday Sadie" While I understand people Order Blue for girls, I think the name alone would have been an indication that it would have been prudent to take five minutes of time to make a call and verify the color. That was not done. What's more, when I called customer service, she played the game by going through the order and confirming they printed and shipped exactly what I ordered. When I try to explain I could not find the option to select pink or blue she had no comment. After a few moments of Silence, she did offer 40% off of a replacement order, but I was so upset that I told her I would not be ordering a replacement set from them and would find another Market. It did take 3 request before I did got an email reply and, because of that, I made the call two customer service today and was number 5 in the queue. Not so much as even a follow-up email, after the service phone call, to offer the details surrounding how I might obtain the 40% discount in the event I calmed down. The bottom line about this order is that it was not clear about how to choose your color. That is how the mistake , I'm told that I made, came about. I am a 99% online shopper and can tell you that customer service means everything to me. The way this whole situation has been handled is a major turnoff. Do not expect anything that should raise a question with a misplaced order to be questioned or followed up on by the representatives at beau-coup! read more

I wish I would have searched and read the reviews before I ordered. My order was for personalized hot chocolate packets, for my daughter's wedding. The website said the shelf life was 12 months. Thank goodness I ordered early, because they sent me lemonade. After much confusion about when UPS was coming to retrieve the lemonade packets, they were sent back. A few days later, the hot chocolate packets arrive. The lemonade was all neatly packed into the boxes, where as the hot chocolate packets were just thrown in; they were all crumbled and wrinkled. I even sent them a picture, and wished I would have taken a picture of the lemonade to truly show the difference. So, I tried to straighten them the best I could and placed the labels on. They will have to do, but they would have been so much nicer if not so wrinkled. I guess they were upset with me for complaining about them sending me lemonade for a hot chocolate bar??? I will never order from this company again. read more