Beware -- unprofessional and dishonest business practices!…read more I wish I had seen all the negative reviews about this company before making my purchase, because my experience with Dan Wells at Affordable Mattress and Furniture was almost identical to several others. I called ahead to let Dan know I was interested in a couch and ottoman, and he confirmed they were available. When I arrived, however, he had already sold the ottoman and only the couch remained. I told him I wanted both pieces, so he said he would order another ottoman. When the delivery finally happened, it was raining -- and not only did they arrive without the ottoman, but the couch was completely uncovered, leaving all the cushions soaked. I had to set them up myself and dry them out before use. Even worse, during the delivery they caused significant damage to my stairwell -- including the walls, ceiling, and door frame. I took photos and videos immediately and contacted Dan right away. Instead of apologizing or taking responsibility, he was condescending and defensive, immediately accusing me of lying and claiming that "there's no way his delivery guys caused all that damage." He insisted the damage "must have already been there." This was absolutely not true. He promised to come inspect it himself and said the ottoman would be in "tomorrow or the next day." Weeks went by -- no ottoman, no visit, no call. I had to repeatedly chase him down for updates. Every time, he had a new excuse: "We're so busy," "the ottoman is heavy," or "my repair guy is in high demand." After months of delays, he finally showed up on July 20th -- more than two months after the original delivery -- with his "painter" to "look at the damage." Again, his tone was condescending, suggesting that "not all of that could have been from his delivery guys." After that visit, I heard nothing again for weeks. By September 13th, I had to reach out yet again, and the same excuses followed. As of November 11th, it's been over six months, and nothing has been repaired. He has stopped responding entirely. I told him not to come back into my home and asked for a simple $200 refund of the delivery fee so I could pay someone else to fix the damage. I even sent him my Venmo -- still no response. To make matters worse, I've noticed a disturbing pattern: for every negative review about this company, another suspiciously positive one appears soon after, contradicting the complaints almost point by point. Dan Wells and Affordable Mattress and Furniture have shown no accountability, no professionalism, and no respect for their customers. Between the damaged property, months of excuses, accusations of dishonesty, and lack of any resolution, I would strongly urge anyone to take their business elsewhere.

Best Place to go for all your furniture and bedding needs …read more Ask for Dan he's the best! Always so helpful.

First of all they were running late. My appointment time was 12:30-2 pm. The guy showed up at 2:30…read morepm. When he arrived he was pleasant enough and very thorough with his work. The installation of my carpet was superb. The quality of the carpet was also fabulous. The issue I had was after the installation, the owner Gabe changed the price he quoted me. I was quoted $386 and I told him I would dispose of the old carpet. Why did I end up paying $180 and $220??? I was told that taking up the carpet was not included. That was never explained to me over the phone. Yes, it was a few dollars, but that is not the point. It is the principle. Professionalism is what I expected from beginning to end. Not lateness without a phone call and no hidden fees. I am sure you will understand this review Gabe. I am sure you would not like this done to you either if you were the consumer.

I have never dealt with a more unprofessional business. Don't even waste your time, I can't believe…read morethey're even in business. I will start out by saying the installation quality was very good and our large master bedroom was completed in one day. That was literally the only positive of this experience. Ordered the carpet in mid-July, was told 1 week, maybe one and a half max. Two weeks go by, I hear nothing from the store. I call back and the owner Gabe begins blaming a shipping delay and says should be in within 4 days. That day comes and goes, no update provided. I call again and again, shipping delays etc. etc. Haggled with the owner to give me some sort of discount, to which he finally agrees. In the end what was quoted as a 10 day project (from initial ordering to installation) turned out to be over a month long ordeal. To make matters worse, the receptionist 'Jordan' is completely unprofessional and beyond rude. She called less than 48 hours after the job was finally completed telling me I "still hadn't paid". I called her back to remind of how long I had to wait and that I would pay by the end of the week. Instead of apologizing for the delay, she yelled at me and proceeded to talk over me until I hung up on her. She tried to immediately call me back, which I obviously declined. She then left a message telling me I can't "disrespect her and that I can't talk to her that way" before placing me on a minute long hold...on my voicemail. Appalled is the only word I can use to describe the treatment I got from this business. I have told no less than 5 people to NEVER do business with this company and I hope 5,000 read this review. GO ELSEWHERE.

I went there on a Thursday looking for a new sofa. Being married and not seeking a divorce I…read morebrought my wife down on Saturday to check it out and allow her to choose the fabrics. The owner was terrific, reasonable delivery charges and more than reasonable disposal charges for my old sofa. He even agreed to dispose of a couple of old recliners for no extra chage. The delivery guys were on time, polite and accomodating. So much so I tipped the two of them $20 each, something I wouldn't normally do. Thanks a lot. Mr. Joseph Girard, Palmer, MA

Great place to buy furniture! No sales pressure, great selection, customer service beyond all other…read morestores. Purchased a couch and two chairs and will be back to buy more furniture as needed.

Bought our new mattresses here! Highly recommended. I knew they sold furniture, which they do. Some…read moreabsolutely beautiful pieces. But I was not aware they had a very nice mattress selection. We checked out one of the larger mattress chains, but decided to go with Talon Furniture. It just seems the quality of mattresses were much higher than some of the big name brands. And the prices were on par and in many cases cheaper than the larger stores. Jasper was very patient and took his time with us choosing the right mattress. We also went with an adjustable bed frame. Delivery was top-notch. Very professional and courteous. Just an overall wonderful experience. Thank you so much!

I had an excellent experience at Talon. The selections were great, the prices were fair, and the…read morecustomer service stood out immediately. The team took the time to understand what we needed, walked us through a few options without any pressure, and made sure I stayed within my budget. The furniture arrived in perfect condition, and the follow-up after the sale showed they genuinely care about their customers. It's rare to find a store that combines value, quality, and real customer service, but this place nailed it. I'll definitely be back for future purchases.

I have been buying furniture from Chap de Laine's for 25 + years. I find them very easy to work…read morewith and extremely helpful when it comes to selecting furniture for my home. Their complimentary design service is great. They have been at my home measuring for window treatments, carpeting and furniture, many times over the years. Above all, they are genuinely concerned with your overall satisfaction and they stand behind everything they sell.

That is some cheap furniture! And one of the salespeople kept yelling at her customers like they…read morewere animals. Never again.

I give highest rating to Cardi's furniture ( aka Ashley's furniture) because of the excellent…read moreservice provided by Susan with the specially ordered bedframe which was beautiful. We wanted to buy our daughter a bed for her birthday and we live in California and she lives in Northampton. Susan was not only professional and reliable but she personally arranged delivery on our daughter's birthday but also followed up with the bedframe (which was available earlier than expected) and provided the credit she had offered two months earlier without my need yo do anything. Susan provided the best service I have ever received and I only had contact with her through the phone and text messages. I would give a higher rating than five stars if possible. Thank you Susan and Cardi's furniture.

Over the years, we have used National Floors many times, both in our previous house and now this…read moreone. After a broken dishwasher flooded our downstairs, ruining the carpet, National replaced it quickly. We recently replaced our old, stained, stairway carpet with carpeting purchased through them, and it is beautiful. We are going to call on them again to install a floating floor over the ugly tile in our entryway and powder bath. Nyomi is helpful, knowledgeable, and fun to work with. I joked with her that I am sorry, but after this job, we'll have run out of flooring to change. Maybe the next house

I needed an area rug to fit in a long narrow sunroom (the rug needed to be 5 1/2 feet by 10 feet)…read more Estimates I received from two other vendors put the total in the hundreds of dollars. Way too much for my budget. National Floors came through! They have a great selection of remnant pieces - they cut and bound the rug - all for $80! and the rug looks spectacular!

I buy most of my interior trim from these guys as their location is much more convenient to me than…read morethe two major improvement "big box" stores, and the prices are really good. I've shopped there for many years and the staff is always helpful and get me what I need quickly!

Good selection of pretty much anything "home improvement". Studs usually .02-.05 more a piece than…read morebig box stores, but I didn't have to spent 30 minutes looking for straight 2x4s. A guy working helped me load without me asking-I was in and out in less than 10 minutes.