I would give this place negative stars if it were an option…read more
I was in search of wholesale fragrance oils and my research led me here (by way of a reputable manufacturer whose oils I am familiar with and who told me that this store carried their products.....I think they need to do a little more research into where they're sending people.....)
The minute I walked in the door, I was skeptical, The fragrance oils were kept in those clear plastic bottles you find them in at street fairs. The oils were electric blue, shocking pink, algae green, neon orange.....but I told myself "Oh, that must be something else, what I'm looking for must be kept somewhere out of sunlight.", since I know that the oils they allegedly carried are expensive, natural synthetics(no dye added) and photosensitive. They can't be stored this way.
I asked for several fragrances that I had called ahead to make sure they had. And yup, they were pulled from these very shelves. I forged on still in denial thinking that maybe they had just added the dyes to the oils for some stupid reason and decided that I wouldn't be going for anything that wasn't clear, even if it had been on my list.
The woman who was "helping" me stopped me after I told her the first oil I was interested in and informed me that they didn't have the scent I had asked for.
I told her I had called in advance and traveled to the store because I was told that they carried it. She then turned around and pulled it from the shelf informing me that "This isn't Bath and Body Works, you aren't going to like it." I told her I was fully aware of that and that I was not looking for Bath and Body Works.
She kept walking away from me into a back room as I was speaking. When I finally got her attention again, I named two more oils from my list of five and she interrupted me again saying "That's it. You can't just keep smelling oils, the limit is three."
I asked her how I was supposed to buy anything without smelling it first and she told me that "People come in here all the time and they just smell and smell and don't buy."
This resulted in a pretty uncomfortable and unpleasant exchange, after which I guess she realized I wasn't a teenager.
She grudgingly simmered down and I (so hellbent on believing, despite all signs to the contrary, that at least one of the clear oils she had pulled out was what I had been looking for) asked her if I could have a tester strip to try the oil on my skin because I wasn't really smelling much from the bottle. She said "Yea, try it on." And I said "Just stick my finger in the bottle?" She told me "Sure." and when I looked unsure, she handed me a paper towel. I found that really gross and unhygienic.
I asked the base of the oils, they said they didn't know but that none of them contained alcohol or animal products. These were, unsurprisingly not the oils I knew and was hunting down. The consistency was very vaguely oily but really watery and thin. I don't believe there was alcohol in them, my guess is that they were cut with water.
They dried to be overly sweet, transparent, very cheap smelling fragrances.
My condolences to the woman who couldn't bare the sight of me, but their product makes Bath and Body Works sprays seem like Chanel No.5. Nevermind the customer service.
Avoid!