I made an appointment after work at Salon Elle for a shampoo, condition, dry, and style before a…read moredinner party. At the time I made my appointment, I informed them that I have extensions, so long thick hair. They booked my appointment with Brittlyn and told me it would cost $35. I showed up and Brittlyn took me straight back to wash. I had to let her know that with my extensions, it should be brushed out first, because I knew I would have tangles and getting it wet just makes them worse. When shampooing she hardly worked up a lather and didn't really get to my scalp, underneath, or ends at all. She put a little bit of conditioner, rinsed it out and grabbed a towel to dry. At home, I HAVE to use quite a bit of conditioner to help with tangles and make it more manageable. I asked Brittlyn to wash it again, as I didn't feel like she got my scalp clean. She repeated a similar shampoo method to the first time, skipped conditioner, and then grabbed at towel. All in all I was in the sink less than probably 5 minutes! At home this process takes me 10-15 min easily, when I'm in a hurry. One of the best parts of a blowout is the relaxing time getting your hair washed and scalp massaged, this just felt rushed and half done. She was rough brushing my hair out and I felt awkward making any more "suggestions" at this point; as they weren't warmly received. She didn't get my hair completely dry, didn't put a smock on me, and didn't hardly use any product or ask for what I'd prefer or typically do. My blouse was visibility wet. She started wanding my hair while it was still wet. She didn't brush it out or tease it or bother to ask again what I wanted and then told me my total was $40. This is just a $5 difference and I realize I have a lot of hair, but if you're price is going to change from what was originally named; the appropriate business practice would be to inform your client before proceeding. The choice to continue at a higher price should be the client's decision to make. I had dinner plans afterward and had to go with a damp shirt and damp hair and it did not look salon fresh at all. If my hair wasn't really clean, wasn't styled, and still damp? What did I really spend money on!?
To make matters much much worse I reached out to the salon owner/manager, before leaving this review, back in November of 2018 to inform her of the situation and hoping for rectification. She apologized and told me they wanted to rectify it by inviting me back for the same service, complimentary, with a different stylist. Since November of 2018 I have been trying to get this so-called correction rescheduled and have been unsuccessful in doing so ....I understand that during the holiday season, things get busy, but I have given them ample time and patience.
I always go to a salon for this type of service before choosing who to use for cut, color, and other services. Luckily, I only lost out on $40. Horrible experience, I wouldn't recommend.
