Nice people, convenient scheduling, reasonably priced. Great Haircut - quality skill!read more

So I must say I absolutely love this Salon. The atmosphere, vibe, stylists are all amazing. I've…read morecome in there 3 times already for model calls and my stylist Reece was so down to earth, very knowledgeable of what she does and passionate about it as well. She helped me so much and I love the fact they actually take the time to sit down talk to you get to know about you and what you are trying to achieve amd then discuss step by step their ideas and process. Ive never had a bad experiance and I will definitely keep going back. Sorry ladies it's taking me so long to make a reciew!! Thank you Reece for making me look amd feel so beautiful and hoping out of your way and thank the rest of you ladies for your kindness and all you do!!!

Got my haircut and treatment from Michael and he did a fabulous job!…read more First off, the salon itself was very clean, and front desk was very friendly. I really appreciated how prompt they were about my appointment time. All their products were bumble & bumble and it smelled fantastic. Michael, my stylist is extremely friendly and a great conversationalist. He's very communicative and knowledgeable about hair, hair color, and extensions. He made me feel very welcome and gave me great advice and suggestions on my hair. I had a lot of breakage from years of bleaching and he did a great job blending my damaged ends into layers. He also really listened to what I wanted and made sure to communicate every step of the way. Not to mention, I received one of the best head massages for my added hair treatment! Overall a great experience and I will be considering hair extensions with Michael in the future!

Edit: I was contacted by Elizabeth one of the owners and was told I could have my hair fixed at no…read morecost by another stylist. She also let me know the person who did my hair was no longer with them (good choice!!) I got my hair re-done by Lauren** and she was great although it was mostly toning if I'm not mistaken. It turned out a lot better than before and the cut was not crooked thank god! There was a problem at the register as the girl said there was not a note on my account so I had to pay the full amount, but contacted Elizabeth again and she reimbursed me a couple days later. I'm not giving a full 5 stars only because the girl who took my payment made no effort in listening and told me to "come back and talk to Elizabeth" which seemed a bit dismissive. All in all though despite that, it was a better experience, and the owners care a lot about customer satisfaction! So I would still recommend it! ---- Unfortunately, have to leave a not so great review for my first and only visit here. I saw Richard, who was very nice. Everyone was nice. I wanted a simple cut, no layers, but I wanted my hair thinned out (I have a lot of hair), and I also wanted color. Nothing fancy just some peak-a-boos all over so I could eventually transition into a balayage. I showed him a picture, he looked at it and got straight to work. Everything went great, we were chatting small talking etc :) I do have some experience working at a salon in Menlo Park, and watching him I was getting just a little worried as his techniques seemed a little basic (maybe it's just hindsight though). Anyway, he finished, washed (very very hot water ouch) and blow dried my hair (it also burned quite a bit. But I am not the type to complain unfortunately so I kept my mouth shut) Anyway I was happy up until I finally saw my hair. I mean I smiled but inside I was pretty sad. I went home, my boyfriend was like what happened to your hair I said what do you mean? It's fine.(didn't think it was THAT bad, notenough for my boyfriend who never notices anything to notice) I take a closer look in the mirror, the color is uneven and my hair cut is crooked / uneven. Random long strands etc. No biggie. Right? I'll just go in and have it fixed. So I call make an appointment to fix it and go in. He apologizes and takes a few minutes to fix it. Although it's better than before it's still not what you'd expect after paying $250+. Been wearing it in a pony ever since waiting for it to grow back. :( I'm giving an extra star because everyone was very nice and the salon itself is super cute.

I had my hair toned cause I try to do it myself and instead of making my hair blond it turned RED!!…read more Lauren was super nice and got most of the redness out, I was so happy!! She also advised for a deep conditioning and my damaged hair came to life! The salon is super nice and everyone was great! After her advice, I got an appointment for a trim with Epiphany, honestly they are very professional and have specialized services for everyone. I'm happy I found them!!

Fantastic job, amazing energy and stoked about a dry cut so I didn't have to take a day off for a…read moreprofessional cut!

Joshua is an amazing hairstylist/artist! He listened to my hairstyle desires with photo…read moreinspirations and gave me the most exquisite haircut and color highlights ever! It was also nice meeting Andrew, who was absolutely delightful over the phone and in person! I look forward to my next visit with Joshua in May! Peace and Gratitude, Robin

I just moved to Richmond from NYC and and am super picky (neurotic?) about my hair. Joshua at 1213…read morecame very highly recommended and I booked an appointment. Wow! Joshua did an amazing job... perfect cut and beautiful styling. He listened carefully and produced exactly the look what I wanted. Thank you Joshua!

The girls here always do an amazing job, no matter what service your looking for!! My #1 choice for…read moresure!

Please be advised this place is the WORST! My daughter went in for full highlights from Kristina…read moreUnderwood and had a horrible experience. Despite clearly asking for full highlights, Kristina didn't disclose her pricing (which ended up costing $500), and she left our daughter with orange hair that totally lacked any dimension or tone. She showed pictures of what she wanted and left totally upset. Kristina also said they were closing and refused to blow dry her hair. I brought our daughter back to the store a few days later to ask if she could make corrections. At first she claimed she didn't remember serving her and then oddly seemed to remember (and lie) about several details. She refused to provide even a partial refund and said to make any correction would cost more. Kristina is clearly trash. She took advantage of a child, and then refused to make it right. Tony was there and wouldn't even look me in the face during the dispute in his store. I would avoid this place like the plague! Zero customer service and they take absolute advantage of people.

I started seeing Jessica for Haircuts and Shannon for facials/ brow wax a couple of years ago and…read morehave never looked back. I always leave feeling fresh Jessica's cut and color are top notch. In years past anytime I've gotten highlights they always turned out brassy, not with Jess, my color always looks perfect and holds up nicely as well as her cuts. I love Shannon's attention to detail when doing my brows and how she customizes my facials and knows exactly what my skin needs. We've made it a family affair as my entire family are all guests at Serendipity.

Very good facial. Also relaxing. Recommend serendipity a lot. Gave me tips for keeping my face…read moreclean and telling me what stuff to use.

My new favorite hair place! Carole is the best, she did amazing. The place feels so clean and is…read morejust a great environment.

I received a full foil, asking for Carole and she did a amazing job, will return for her againread more

BEST SALON EVER! After bad haircut experiences elsewhere, I…read moredeveloped a fear of getting my haircut for a few years.... I chose Birch after extensive research and have been going here for a long time now! Birch has such a welcoming community of experienced hairstylists. They even give you a drink while you are waiting. Located near Carytown but not on the direct street, they have a great spot if you would like to walk around before and after. I recommend Birch to everyone!

Made a request for an appointment via their website and was called for a follow within that hour…read more Staff was friendly and had me booked within a couple minutes. The salon itself is exactly where I would picture myself being, and it was a quick walk from my home! It's quaint, but the music was on point and I was offered a beverage (!!!). My stylist understood the assignment and I left feeling like a million bucks. I will certainly be back!

Wow. I've been trying to find my "forever" stylist for quite a few years. Finally I've done so with…read moreShockoe Salon. I had a unique request when I called and spoke with Sterling, the owner, who immediately zeroed in on my problem with a precision that I had previously only hoped would be possible. When I got to the salon, I met Brett. By the time she was finished with my hair, I was more thrilled than I could imagine. Her commitment to overcoming my particular hair issues, creativity and dedication (over hours) was astounding. Thank you, Shockoe Salon!

Service: My stylist was very friendly and honest with me about their ability, or lack thereof, to…read moregive me the hair color I wanted and that perhaps I could settle on an intermediate color so as not to damage my hair too much. (I have the darkest of black hair). The stylist took me through a double process to get to a blonde and followed with some toning to help keep it more attractive color. During the appointment, I noticed they didn't use foil, whereas other salons were more meticulous with application and foiling. Additionally, I was dismayed when they cut my hair considerably shorter than the photo reference. They did step out for smoke breaks while I was waiting and not too chatty. Ambiance: It's a bit of an eclectic feel on the interior with lots of plants and various furniture pieces. I was the only client during my appointment. Value: The services are fairly priced when compared to other stylists in the city. Unfortunately, they were not able to help me achieve the style I wanted as I would later get in other cities. But I imagine if I went in with a simpler request, then I would have been satisfied.

I don't let just anyone style my hair and I've always kept a basic long look for fear of paying for…read morea pricy and undesirable cut. Clair changed that whole perspective and I am now obsessed with this long bob that she perfected. I've only gone twice now, but each appointment I left feeling so confident and more aware of my hair thanks to Clair. Super adorable, the pictures are after a wash, cut, style and brow waxing. 10/10, 100%, two very large thumbs up.

Woohoo!! I cannot tell you how much I love Jude! She is a true stylist who knows hair, haircuts and…read morecolor. I went to her feeling like an old hag and left feeling like a swanky lady. Thanks so much Jude, I am so grateful for you