I've had this place booked for a while and finally decided to get a cut from here…read moreI can tell they have a lot of regulars that they treat like family Jackie cut my hair and blow dried it and I was very happy with the results. $40 for that... and an hour later I'm feeling lighter and beautiful! I'll definitely be coming here again for a cut and possibly even color Highly recommended!

what can I say. Jackie is so unprofessional and let me leave after Margaret constantly is late and…read moreI said something. they only.put bleach in my hair leaving it brittle and dry. tonight margaret was again a half hour late and they didnt care. when I confronted jackie, she basically told me to take a hike. good luck to them but if you dont do it Jackie's way you're not a good fit. you get what you pay for. cheap is cheap.! This woman Jackie has just accosted me in a story email post. She is outright lying. I was there and I only went out to the car to move my car as I noticed I was parked over the line. I made no phone calls nor did I tell Margaret to take her time period. good bye Jackie, good luck. And I would watch the cash tip signs all over the salon. I guess your employees are not reporting wages earned. I think they call that fraud. oh I saw a bug crawling in the bathroom. yikes... I have given no permission to publically share a photo of myself. These public photos must immediately be taking down as it is an illegal act.

I was given an appointment the very next day which was tremendous! The salon is beautiful and…read moreeveryone there is lovely and attentive. I highly recommend Krissy; she gave me a fabulous cut and blowout that I'm thrilled with!! Will happily be returning very soon! Susan W

I'm so dissapointed in my recent experience going to this salon. I have been coming here for years,…read moreand just recently the girl that used to cut my hair left. The front concierge left as well, and now there are new staff members. For one, the main person that is and should be the first impression to the salon - the front concierge manager, Dawn - is completely imposing, rude and unprofessional. Then the rest of the staff seems pleasant, but definetly made to feel rushed and non cared for. Here are a few reasons to back of my statement: To put things under perspective, for this visit I had just requested a simple haircut & blowdry. Nothing else. 1. To start, I had multiple text notifications from the salon sending me reminders that I had an appointment. I showed up on time, and I was told otherwise - that I was not showing up on the system nor did I have an appointment. I was ready to leave since Dawn did not provide a resolution or an apology for the salon's confusion until a stylist passed by and took me in. 2. When I was brought in, I was just asked "what do you want?", no proper consultation and all was completely rushed. Then, I was told my hair was clean so I didnt "need" a proper wash (per the package description). So no wash, cut dry and then blow dry quickly without any product to protect my hair from heat damage nor was given the option to request this is usually my preference. 3. At the end, I was told the total for this 15-20 minute service was $80+, I had stated my experience and there was not a care in the world from Dawn, her response was " the standard fee for blowout and haircut is $80". I felt this was pretty high and not appropriate for the bad customer experience I had, but I still paid and left the salon. I went back and looked at the list prices displayed on Substance's salon's website. Here's what it states: - Under Women's Menu: "Classic Cut + Blowdry - Shampoo & conditioner, Haircut & Blowdry : $55-65" - Under "Salon Menu" ' "women's haircuts Level 1 = $69, Level 2 = $74, Level 3= $80, Level 4=$84. I was NOT provided a reason to the fact I was being charge for level 3, the answer provided was "this is a standard fee". Which clearly, what is written on the website does NOT support this statement. 4. Oh! To top it off, as I was paying without asking for what had happened - Dawn (instead of apologizing for the confusion and the MESS of a customer service experience) began speaking and said she didn't know what had happened and imposed that maybe I had done something wrong! IT'S ALL IN WRITING AND THE APPOINMENT WAS SET THROUGH THE TEXT REMINDERS THAT THE SALON PROVIDES. The whole experience was COMPLETELY UNACCEPTABLE AND I WILL NOT BE RETURNING nor recommending this place to anyone in the Rutherford area!! It's quite sad, because this used to be my home salon and I loved all the staff and how cared for I felt everytime. I would always be listened to completely, cared for and consulted, never rushed and kicked out the door like today! Now I have no choice but to find another salon that cares for their clientelle, respects, consults and treats each individual as top priority.

I got a hair cut for my curly hair. Anthony did such an amazing job my hair looked so full and my…read morevolume was perfect. He styled my curls just how I like it and the products he used were amazing. My hair was in tact for a whole week without having to restyle. I can't wait to come back and have another cut! The vibes were great!

Was very pleased with stylist, Veronica! Confused as to why she isn't there any more?read more

I did a straight perm and it turned out really well. I like the length too…read more Just make it look nice. Great job!!!!!

Leah works fast and makes sure your hair is always amazing…read more I normally go for a dry hair cut which ranges from $30-40, obviously if you want a shampoo and blow out will be a bit more

This salon and my experience with Sam and Amy were amazing!! I called totally last minute needing a…read morerefresh on my burgundy color, blow dry, and even managed to have 1 inch I wanted cut off!! Sam is super friendly & knows what she's doing for sure. She dyed my hair and cut it so nicely, gave it volume. Amy told me how shes new, & did the blow out on my hair beautifully!! I have not gone local to a salon for 7 years because people have made me feel bad for the thickness in my hair in the past and did a bad job. But, Studio G, I've learned today, is definitely where I'll be going and recommending from now on. 20% your first time there, and for getting color, blow out, and a cut it was reasonably priced I feel (around $100). Totally worth it. Thank you!

I never have posted a review for any place I've gone to but felt the need to do so regarding Studio…read moreG & my stylist, Brianna. I was having a hard time getting the color i wanted & the style. Had gone to many different salons with very different pay scales. I can't say enough about Studio G & Brianna. She nailed it!!! I was very happy with the results, professionalism, & cleanliness of the shop. It was my first time there & Brianna made sure she kept looking at the picture that I wanted my hair to look like. Most places I've gone to prior, you show them a picture & they never look at it again & just do what they want to do. Brianna had a lot of different steps she had to take for processing the color I wanted w/o damaging my hair. I very highly recommend this salon & Brianna. It's were I'll be going every time & so will you if you give them a chance.

Very nice professional staff. Mare is prompt & cuts my hair…read morethe way I want it every time.

Omg... I came here with such hi hopes the owner herself colored my hair was blonde and I was trying…read moreto go back to brunette! She has no idea what she is doing She went ahead and died my hair without even putting a filler all in 30 minutes! She's damaged my hair I refuse to pay her she wanted me to come back but I refused! I don't understand her her shot is still open also the time and it will cry it's empty and she's just sitting here!

I have not done my hair (professionally) in many years. But I really needed a change from my very…read morelong curly hair. I met with Sarita. She is amazing! I have never met a person who can cut, dye, highlight, glaze and blow out my hair and she literally transformed my entire look! I was so amazed on the beautiful haircut and style she gave me! She took her time, she was very professional. I have to say, all of the people were amazing. I was there for hours so I watched them all do their thing. They work together, they are so clean, service is five stars and I think after 57 years, I found my place and my person! Thank you for doing such a beautiful job! I'll see you in November! Oh yes! She was so good at what she does, she even sold me on the products they use too. See you before the holidays! Thank you again

Nice staff; insolent proprietor…read more I don't know what I did, but it was clear Mr. Ferretti did not like me. He thought he was clever attempting veiled, condescending remarks and underhanded compliments. I should have left, a minute in. I would not have Yelped about only that, but this man gave me an average haircut and ugly style--which, I suspect, to have been intentional. I imagine he and his cheering, vaping yahoos had a great laugh about that after showing me the door. I should not have paid. I went to my regular stylist and she fixed it.

Came by because I wanted some nice highlights, Erica was able to test on my jet black hair and…read morealthough my hair took the color my hair was damaged. She recommended I don't go with the highlights and only do color correction since I colored my hair jet black with box die. Lol don't judge me I have no time for hair maintenance. Anyway Erica worked for hours to correct the mess and cover my grays . I have to say she did an amazing job. She was kind, understanding, explained things , did not rush me , I get at ease I didn't feel that I was pushed to get anything I didn't need or would damage my hair further and that I greatly appreciate. I am extremely happy with the results and will be keeping up with the color

absolutely not! highly priced as this is new jersey, not manhattan! not the color i wanted, which…read morewas an extreme disappointment!!! never again!! the owner m8 hele gave me a price via text $265.00 - 295.00 which is ridiculous! i don't know where erica got the price to charge me the insabe price of $310.00. highway robbery! the price was invented. they should be happy i paid them period! i highly recommend not to go to this salon! save yourself the aggravation! get your hair done in ny for that price! she didn't even do an amazing job either!!!

I was happy. Make sure you get the appointment with Rich himself. I would go back.read more

I grew up with older family members that were professional hairdressers and never really had a…read morereason to go elsewhere. As I got older, I became more independent and wanted to go to a new place entirely since my family members were either retired or extremely busy! I called Rich and was honestly very nervous about this place. I hadn't seen a lot of reviews, I didn't know anybody that went but the reviews I saw were all so positive that I decided to give it a chance and I'm SO glad that I did! Right when I walked it, he greeted me and made me feel so comfortable. He was able to give me the exact haircut I wanted and I continued going to him for a few months. I've been slacking on getting my haircut but I'm planning on booking an appointment with him soon. I highly HIGHLY recommend this salon!

I have been a loyal customer (for lashes) for 7 years…read more Friday I went in for lashes and a hair cut/style. The lash appointment wasn't the best because Jen kept leaving me on the table to go take care of other customers. After 2 hours it was finally my turn to get washed. I showed Richard the hair style I wanted- TWICE- and Jen spoke to him about it then asked how short I wanted my hair. That's when I got concerned because the hair style is for long hair, which I already have. My hair goes past my mid back. I told her SEVERAL TIMES "Do not touch the length. I love my long hair" Richard starts cutting and then flips my hair past my shoulders and I see no hair..... it's all gone. Easily 5-6 inches chopped off. Jen smiles and said "We only took off an inch" I wanted to scream, cry, vomit- it took me so long to get my hair to the length I wanted it to be at and they ruined it. They ruined it the day before my baby shower. Which Jen knew was the very next day. I told her I didn't want the length touched and all she said was "It was necessary" just ADMIT that your husband messed up big time. Admit that you said something to him that made him cut off my hair. You threw away a 7 year loyal customer over what you thought was "necessary" Well it's now necessary for me to take my business elsewhere. Also look at the other reviews and what do they all have in common? SHORT HAIR. Richard only knows how to cut short hair. If you are a long hair girlie please go someplace else before he RUINS your hair as well.

I usually get my lashes done there with Jen. She has always been super nice and accommodating. A…read morefull set of cashmere lashes runs about $90. She's really quick with application, yet meticulous and I'm always happy with my lashes afterwards. They also last longer for me (almost a month) compared to when I get lashes done at other places. They have a new credit card payment system now, so you can save a few bucks if you pay in cash (I believe it's around 3%). Note: Even though they have "and Nail" in the name, they no longer do nails.