I had a horrible experience at this location yesterday evening, to the point that I really felt uncomfortable and rushed to get out of there (forgetting that I actually needed to buy two bottles, and not one.. but that's how desperate I was to get away from the creepy & crazy lady!)
I walked in around 5PM to pick up my hair dye, the same one that I have been buying for almost ten years now. As I went to the back where they keep their Matrix products, I browsed through the book looking at the other colors offered (something I often do, despite knowing I only ever dye my hair jet black). I was then approached by a lady who works there in a really uncomfortable manner. She first stood beside me, starring, then asked if I needed help. I told her "no, I'm just here for my hair dye" which I don't need help with, because I'm an expert in picking out my shade of jet black hair dye, thank you very much. She said okay, then proceeded to stand beside me, staring at me, as I flipped through the book. I figured after a quick moment she would walk away, but she didn't. She continued to stand there and watch me, which is when I began to become not only uncomfortable but upset.
She then asked me if I dye my hair myself, which I said yes I do. She replied with "oh, you probably color your hair a light brown or chocolate brown". I blank starred her and said "no, I dye it jet black." Couple of seconds pass by, she continues to be standing beside me staring at me. I then look over at her, as if to ask if I could help HER with something since it seriously felt like she needed or wanted something from me. She sees me staring at her, as she's been doing at me, and obviously felt uncomfortable too because she then replied with "Oh!! I work here!! I'm paid to help!", as if I didn't know that by the way she greeted us when we came into the store? I stared at her and literally replied, "thank you, I realized that". She also then felt it was appropriate to remind me that I would need to purchase their peroxide if I'm going to dye my hair, to which I coldly replied that again, it wasn't my first time doing this and I already had peroxide at home. What does she do? YOU GUESSED IT!! STOP AND STARE!
She stood beside me, followed me when I picked out the dye, and followed me up until the cash register. I have no idea why, after leaving my office for the day and quickly stepping into this supply store why the worker felt it was appropriate to follow me around from the moment I entered, until the moment I left but she's clearly never had a job before, or isn't all that bright.
If you want to be treated like a thief or harassed and followed around by an employee, I definitely recommend this store!
Otherwise, avoid at all costs. So many outlet stores around with employees who are actually knowledgeable. read more