I received a call back and was inquiring about the facial services to better understand what they…read moreare since there were no description on the website. See attached photo. i have never been there before so I think it's only fair to ask questions such as how long is the facial etc. I must've triggered some sort of insecurity because she resorted to saying how long she's been doing this which didn't address my question. She became defensive and told me that I should go with whomever I typically go to. Funny thing is I never even said that I was interested in booking an appointment as I was just calling to inquire just like I did with other places in Williamsburg. With that type of customer service over the phone, I wouldn't even bother seeing how it would be like dealing with her in person. I even told her I'm from out of town and only going to Williamsburg for vacation. With that attitude I don't know how you would compete against other places. I rarely publish reviews but felt compelled to write one to help out other consumers who are contemplating whether to try this place out or not. I don't think this person should be in business if you don't know how to help customers. What makes certain businesses last longer than others is when they can provide an overall positive experience from start to end. You really should reassess if you're in the right service industry given its health/wellness-related. I support small facial salons because they tend to be more passionate about what they do and it shows in how they talk about their services. I've been getting facials all over as I travel on vacation almost every month and typically not the same place and I always get a facial or massage in places I've never been to as I like to come home relaxed - after all that's why people go on vacation. I'm not sure why this individual would feel the need to dictate what I do on my time and where I should go for my facial. Response to owner's comment: That is not accurate that I would ask if you would screw up my face. Why in the world would anyone ask that?That doesn't even make sense. I simply was asking what the difference was between the clarifying facial vs the pure results facial, what product you use and if you included extractions. The fact that you said: I'm not at the shop to remember my products" is concerning given how much experience you claim to have and how you say you customize it according to the individual. You couldn't even name one brand! I ask because I prefer organic products and because you couldn't tell me what product you use then what makes you think I would've booked with you to even reject me? My comment was that unlike massages where its likely can't rare to cause any permanent damage in comparison to facials. We only have one face and if someone messes it up due to the product they use or being too hard when doing extractions; this can be irreversible. I explained this was why I was asking questions so I can feel comfortable and understand what your services entail and what product you used, but I never accused you nor directed that towards you or ever questioned your experience. I was surprised she reacted the way she did. The fact that you are being defensive again and turning this around on me speaks the kind of person you are. If you read my review if I wanted to bash you I probably would have said: It's 2025 perhaps if you invested on designing a site that is professional and user friendly then people wouldn't have to call for clarification and ask questions. I should've not even bothered to inquire as soon as I saw how plain your site looked and on top of that it's not even secure. No one has provided a review on your business in Yelp since 2020! For someone who has over 20 years being an esthetician and to only have 3 testimonials on their website? If you are truly as good as you claim to be I would think you'd have more customers raving about you. Even If your facial was free I wouldn't bother going there. There are plenty of places in Williamsburg with owners who are kind and helpful. Perhaps you can learn from Karina from Ardent Skincare. I asked her the same questions I asked you on the same day but see the difference between how she responded to me versus how you did in my attached video. Notice how she didn't need to mention how long she's been an esthetician because it's irrelevant. Besides who would ever tell a potential customer that they suck? I truly hope people see my review. As you can see I've never posted one ever but this person is appalling and people deserve to know her true colors. By the way most business owners appreciate candid feedback. If you can't accept honest reviews then you shouldn't be on here. These are intended for customers to share to help others.

Heather is so prompt and professional. I got a few waxing services and I am very happy with it…read more Heather took her time with the details of where I got waxed. I felt she really made me get my money's worth. She really made me feel welcomed and comfortable and we chatted about a lot of things where I realized she's so down to Earth. I'll be back for sure found a customer centered wax spa

This services are excellent and their entire team is always pleasant!…read more I love that they perform their nail services in a sanitary manner, no shared tools and no bubble jets for feet! My feet always feel and look amazing when I'm finished!

My daughter and I enjoyed a relaxing whole body massage for her and a facial for me. Carol was her…read moremasseuse while Nicole was my aesthetician. We both had the Laurel type of treatments which is as free of chemicals as possible. One hour each preceded by fact questioning which was pertinent to the treatments. The Laurel line smells so wonderful, a combo of herbs that makes you feel so relaxed but not sleepy. Afterwards I was given a card to use since I live locally for future treatments so I could get a chance to receive a surprise after a certain number of treatments. I also received samples of the Laurel skin cleanser and the sunscreen. I did have the chance to use both and am so impressed by both. Just a smidgen of each applied has improved my complexion. Definitely going to set up regular follow up treatments. Also right after my facial, my complexion felt so calm and not inflamed though I had been following all the correct ways to keep a clearer complexion such as drinking plenty of water, not touching my face, sleeping with my hair pulled away from my face, using cleanser free of perfume, etc. The spa is so very clean and I was quite impressed.

BRI O!!!!! I recommend her 10/10 every time!!! She does AMAZING she tells you what she's going to…read moredo she listens to your concerns about your last visit or how your hair is growing. I loved up in Richmond and moved back to Williamsburg and seen her and never left her since. She is so sweet and gentle she makes you comfortable and she even tries to make the lip strip LEAST painful (IMO it's the most painful part) I wish I could post a pic of my bald coochie but just know she gets your coochie right she even tweezs!!! LOVE MY GIRL BRI O!!!

I would highly recommend this place for a wax. I was going to the one in Newport News but this…read morelocation opened and was closer. My wax specialist was Melody and she was awesome. She was very approachable and understanding. I would definitely recommend her to anyone. I had wish I had gotten the front desk clerk name and she friendly and helpful. She was helping me figure out what products I had gotten before they switched over to the new items. I left the center very help.

They were ok, I have had a few massages with other companies…read moreand they are just ok. The guy who gave me my massage was a little rough, also when I asked to go a little lighter on the touch it took me 2 times to say so. But after I left I felt better, so not a total waste of money.

Hi if anyone is looking for a place to go to for a massage don't go to Armrita Beauty & Wellness I…read morewent here to this place to try it out I read really good reviews on Yelp here and the service I had done wasn't that good. The massage therapist I saw here I couldn't understand anything what she said to me she has an accent that is hard to understand her. I only wanted to get a massage there but the therapist asked me if I wanted to add other services like hot stones and whatever else to my massage I got. It all added up in the end and it was really expensive for everything I got done there and on top of that they didn't take but cash and credit card no checks. The massage therapist was really pushy there kept asking me to make another appointment with them and I told them No. It was a not a good experience I had there will never go back to that place again now I know. Thank you, Jennifer Lin

I snagged a deep tissue massage by Sylvia for a holiday Monday bright and early at 0915. I arrived…read more0845 and parked on the street; if parking on the street, keep your eyes peeled for painted curbs and parking limitation signs as there are some open spots but quite a few places you shouldn't park or risk a citation! Upon arrival, I was greeted warmly by the front desk staff and welcomed in. The entry was lovely, the whole way in and then of course, inside in the little shop as well. I waited in a little waiting area of the top of the stairs for someone to bring me down. A lovely lady who brought me down was so kind and showed me all the different areas of the spa so that I could enjoy the space in addition to my massage. Before my massage, I relaxed in the lounge with a cup of tea. That tea is amazing! I may be ordering it after I get home... after I relaxed. I was gathered by Sylvia and we on over to my massage. My massage was brilliant! I work out quite often and have a lot of tension as well as soreness in my muscles. Sylvia knew exactly what to do and found all the spots that were tight and helped work them all out. She used the exact amount of pressure that was needed, and, as deep tissue massages, go, while slightly uncomfortable at times due to soreness in the muscles, it was never truly painful. Truly exceptional! After my massage, I used the amenities to include the steam room in the hot tub as well as the shower facilities. I love that they thought of everything in the locker rooms to include hair ties and mouthwash. Those small things really do matter! After coming here for this massage, I will absolutely be back. It was truly a lovely couple hours and my muscles feel a heck of a lot better too!

I had a facial with Kat and it was phenomenal!! She was very informative and really cared if you…read morewere having a good experience. She was super friendly and we had a nice chat. She said she was new and I was surprised because she did not appear to be new. She really knew what she was doing, and when I left there, I felt that I had an excellent facial. The spa itself is beautiful, and the people were pretty nice. I would definitely return next time. I'm in the Williamsburg area.

I am still relatively new to the area so I was unsure and hesitant where to get my hair braided…read moreespecially with some of the reviews from other places that I had seen;however with first speaking with the owner she put me at ease with the process and the cost. I have not been anywhere that includes a wash, dry, and hair included for the reasonable price I was quoted. I came in for a quick consultation where she could see what my hair needed and could handle and that same weekend she was able to do my braids. The braiding was neat and secure but not too tight. Also while she was doing my hair she noticed areas of my hair that needed more attention and care and made me aware of what I could do to help those areas. The time it took for her to do my hair flew by because of the conversations and attention she paid to me. I'm so happy I came across her and will definitely be going back especially to try some of her other services.

From the owner: Pure Elegance Salon & Spa is devoted to providing the highest quality in services such as…read morespecializing in kinky, curly textures, healthy nails (acrylic & gel available), pedicures, braids, weaves and more.

I decided to try Blown Away Salon based on reviews. Once you walk in it has that nice earthy vibe…read moreto the place. The staff there is amazing. Alexis Clark was my stylist and she was phenomenal. She knew exactly what I needed/looking for. I need my hair short but short enough that I could pull back. She even made it was still ponytail length. Everybody loves my haircut that she did and how she tailored it to my hair. I will keep going back to her.

Andrea did a great job and found a way to squeeze in an extra treatment for me. She was friendly…read moreand professional. The salon seemed clean and comfortable. My only slightest recommendation is an upgrade to staff appearance for hair and dress.