Just had Jimmy here from Coopers Plumbing. I had several small things to take care of and he took…read morecare of them efficiently and professionally. I highly recommend him and them!

$630 to replace a pressure relief valve in 15 minutes is a complete money grab, and as an…read moreexperienced plumber, he knows this too. Unfortunately, I showed obvious desperation to get a water pressure issue fixed and this consciously factored into the calculation for the repair cost. He was responsive early on and after hours to one email, but the reality is that he took advantage of the situation and I worry that he is doing the same to all of his customers. For this reason, I would recommend always getting a second quote, ask for itemized costs, and run his quote by a trusted family member or friend to get a independent opinion of the price. The cost of the PRV is $250 max so that means labor was billed at $380. Assuming 45 total minutes from when he arrived, time to go buy the PRV, and complete the install, means his labor rate is at least $500/hour. This wasn't an after-hours repair either, it was at 10am on a Wednesday and 14 days after I made the appointment. Don't tell me it was in a hard spot to access either because we both know it wasn't that tough plus it took only 15 minutes to replace. The part that bothered me most is that he could not tell me the cost of the PRV (that he bought 25 minutes before) because he "just charges it with his credit card so he doesn't know." That is a remarkably shady and outright awful response and that answer alone should make him ashamed of his own business conduct. He could have very easily checked his credit card account, sent it to me later or just knew the cost off the top of his head because he replaces these exact valves all of the time and 100% knows how much it cost. In fact, it is the same exact model PRV that was installed with my house 9 years ago so it is almost impossible that he does not know the cost of it after replacing over 100+ of these in his 25 year career. It's clear he didn't want to tell me because I would end up calculating the labor costs and realize that he overcharged me for the repair. Even if there is a good reason for his response, then he had the opportunity to explain this to me when he was here, but he did not. Sure, I could have rejected his quote, asked more questions about the price or called other plumbers, but the reality is that the situation was stressful for me and I made the mistake of blindly accepting his quote. However, this situation cannot be disputed as a prime example of someone who took advantage of a customer's anxiety for their own personal gain. For a company that prides themselves in honest prices and service with integrity, I experienced the exact opposite of these values which is very difficult for me to grasp as a customer. As someone who donates to charities, I can only hope that he uses the roughly $250 upcharge by donating it to one of the charities he lists on his website. The use of flat rate pricing is commonly very consumer friendly, however it can be used to deceive customers into believing that they are getting the better end of the deal when in reality, they end up paying more in the end without ever knowing it vs. T&M (but feeling like they got a good deal). The research and statistics are there to support this and he has made the decision to knowingly use this tactic for his own personal benefit. Flat rate should be used as an amount not to exceed and can be overridden by T&M if it turns out to be less than the flat rate after the repair is finished. That is what countless other companies do with their pricing. Instead, you knowingly inflate the flat rate to give the impression that you are acting in the best interest of the customer but actually squeezing more money out of them. In the end, you charged me $500/hour for labor. Flat rate or not, do you really believe this is a fair way to price your services? Does honesty include charging $380 for a 15 min repair? The hourly rate is probably much higher because the cost of the PRV was likely 30% lower because of the bulk pricing discounts through his distributor. So $600/hour? Two stars because his wife was nice on the phone and returned my inquiry quickly.

Quality service. Eric was very good. He called before he came and he was on time!! He replaced two…read morefaucets and a garbage disposal. Very clean, very professional and personable. The installation was perfect. He cleaned all surfaces that he touched and he took away the old stuff. A real pleasure.

Andy and apprentice were very courteous and professional. Called with a time to expect arrival…read more Diagnosed and repaired the problem efficiently. I would recommend their service.

Jimmy identified the problem quickly and he and his partner were highly professional and efficient…read more I can't say enough positive things about this company. They fit us in same day! Unheard of for service people in this town. I highly recommend this company for all your plumbing needs.

Best plumber ever! Matthew was awesome. Thank you for fixing our water. And it's better than it…read morewas. You did an awesome job. Respectful and courteous. See you soon for that filter.

I have used this company a couple times and have always been satisfied. They are ultra professional…read moreand competent. Shane returns my calls or texts on a timely basis and always goes above and beyond to make everything as perfect as it can be. I recently had a leak in an old pipe and Shane was honest about what needed to be done and didn't try to up sell me anything that was not necessary. They are clean and courteous and always show up when they say they will. Highly recommended!!!

Ben Remington at Roto Rooter Plumbing repaired a toilet flange for me, and I could not be hapier!…read moreRR office and Ben were extremely easy to work with. Their customer service is outstanding! They responded almost instantly to me, and Ben did an outstanding job. He was on time, personable, knowledgeable, and hard working! Ben ended up saving me half of the original estimate! If I could give them six stars, I would.

Arrived on time. Did a great job finding the leek and repairing it promptly. Professional and…read moretrustworthy.

Last summer Pedro came out to assess a plumbing leak and quickly pinpointed the break in an outside…read morefaucet pipe leading to tbe inside . He returned with all parts and also suggested putting in shut off valves to avoid further problems down the road. Very polite , conscientious and knowledgeable. We will use this company again. Thank you!

I had such a great experience with NCPD Service plumbers! They fixed the leaky plumbing in our…read moreshower and vanity faucets that another plumber had messed up, and I couldn't be happier with the results. Pedro, our plumber, showed up right on time, worked carefully, and kept everything super clean. He even wore shoe coverings, which really showed how much he respected our home. He took the time to explain what he was doing and why, which made me feel confident the job was being done right. Their prices were fair--right around what you'd expect for good quality work--and the service was top-notch. I highly recommend NCPD Service if you want reliable, professional, and friendly plumbers who actually care about their work!

My pipe to the main sprang a leak so I hired Four Seasons to replace it. Because of a consent…read moreissue with a neighbor Devin, the customer service manager, got involved and we were able to resolve it and the project moved forward. It was done quickly and at the estimated amount.

I've used these guys in the past and been pleased. But to replace a hot water heater they wanted…read moreover $5,000? I had it done for $3,000 less.....using the same hot water heater they quoted. I recommend you shop around before using them.

Called twice over several months for a large renovation project. The first time I gave them the…read moreaddress and waited for them to come by. ...they were already working right down the street......nothing...tried again recently after stopping one of their work trucks..they gave me a card with the number to call......left a message ...no return call. They must not need or want any business and have all that they can handle. First impression is a bad one.

From the owner: Pike Service Group is licensed and Insured across the southeast in Plumbing, HVAC and Electrical…read moreServices. We are based in Weaverville, NC and Greeneville TN and service the greater Western NC and Northeast TN region. We are locally owned and operated, and we specialize in everything that keeps your home comfortable! From lighting to water to cooling, we do it all. If there is a service problem, we can solve it! We respect your time and your property, and want to be the best around!