Since moving into this property, I have experienced a number of concerns that have required…read morerepeated follow-up to get addressed. The two most recent issues have been particularly concerning. After my refrigerator failed and had to be replaced, maintenance staff placed a visibly dirty replacement refrigerator in my apartment. This was not the first refrigerator-related issue. After the third incident involving my refrigerator and resulting food loss, April, the Property Manager, acted as though reimbursing me for the food I lost was a favor rather than an appropriate response to a recurring maintenance problem. I also reported a concerning stain on my ceiling. Rather than conducting an appropriate investigation into the source of the staining or checking for moisture, maintenance staff told me it could be caused by cat urine from the apartment above seeping through the ceiling. Maintenance staff then told me they could spray the ceiling and make it look as though nothing had ever been there. As of this afternoon, I have been informed that their solution remains to spray the affected area with a concealer/stain blocker and monitor whether the stain returns. No professional assessment of the moisture level or source of the staining has been communicated to me. I have now contacted an outside contractor to assess the area, test the moisture levels, and provide a professional opinion because I want the source of the staining evaluated rather than simply concealed. Equally concerning has been the way my concerns have been handled by April, the Property Manager. When I expressed my frustration regarding these repeated issues, April characterized me as "disrespectful" and told me what would and would not be "tolerated." I experienced this interaction as a microaggression. Labeling my direct communication as "disrespectful," rather than addressing the legitimate concerns I was raising about the management of my home, was both inappropriate and troubling. Residents should be able to firmly advocate for themselves without their tone or demeanor becoming the focus of the conversation. I subsequently documented my concerns in writing, including concerns about that interaction, and multiple emails have gone unanswered. Management has continued to communicate about maintenance while ignoring the substantive concerns raised in those emails. Between the repeated need for follow-up, recurring maintenance failures, receiving a dirty replacement appliance, the handling of reimbursement for lost food, the explanation that a ceiling stain could be cat urine seeping through from another apartment, the continued plan to conceal that stain without first determining its source, unanswered emails, and the way I was spoken to when I challenged these practices, I have lost confidence in this property's management. I would strongly caution anyone considering moving here. Based on my experience, the maintenance staff and April appear incompetent and incapable of providing the responsive, professional property management residents should reasonably expect.

The management team, Anjelique and Barbara, are wonderful. They were helpful above and beyond when…read morewe moved, and they address any request for help promptly and effectively. During the recent fire at SPS they kept us updated on all the recommendations for our safety and installed huge air purifiers throughout the building "just in case". They also organize a range of fun get togethers and are always looking for ways to make The Flats a warm and comfortable place to live. Five stars plus!!

love this place! Vito is great! management office is great! bravo Mary and Kayla! I enjoy living…read morehere and feels at home.

The apartments building is nearby Abington Friends School. There are many international student…read morefamilies living here. Some markets and restaurants are around it. It's convenient to live. The gym is small, but good.

I cannot thank Rebecca at Rosemore Gardens Apartments enough for her help!!! I moved from across…read morethe country. Rebecca helped me from day 1 and it made my move so much easier. And, my apartment is BEAUTIFUL!

Under Janele's management, there's no order here. Life is so hard. There's no discipline or…read morecleanliness, and everything runs very disjointedly. When I report a problem in the apartment to her, it's as if she doesn't hear me. When I call maintenance, they don't show up for a week. I had a gas leak, and we waited five days for it to be fixed. Also, the power went out in the kitchen because the outlets were old, and we lived without electricity for three days. She doesn't even notify maintenance. The elevators weren't working for two weeks. The carpets aren't vacuumed. When a maintenance worker did come on time and did a perfect job, I asked her to have him come fix things the next time something breaks. But she said he wouldn't be able to come anymore. She's making things worse and worse. It's impossible to get to the tennis court on weekends because she put a lock on it. I think the management here needs to be replaced because the building is very nice and the location is great too. But it's such a mess here that it's hard to live here.

One of the worst places that I have ever lived. All kinds of tenants. Many years ago (25), it was…read moregreat, but new ownership is two young guys who care nothing about the residents. I had to leave after one year. Homeless people have been found sleeping in hallways and some renters are vagrants (immigrants) and do not speak English. Fights in the parking lot among teenagers, smell of marijuana, and for me it was terrifying. 2 young guys own it and do absolutely NOTHING. In order to do laundry, one must take their laundry down to the basement which is creepy and many times the machines are inoperable and will not return your money when dysfunctional. Elevators break down :( I recommend that you seek other residences as you will never feel safe! BTW....packages are frequently stolen! Run, Run, Run, better yet.......Pass and go elsewhere!

!!!BEWARE!!! You may never realize how this property treats tenants until you move out…read more After more than two years as a loyal tenant, Wyncote House confiscated my entire security deposit and grossly overcharged me for so-called "cleaning." Due to unavoidable logistical and time constraints at move-out, I could not be on site- a family helped me move. I arranged for a professional deep cleaning on my move-out day; however, the cleaner was unable to access the property due to entry restrictions. I was never informed of this issue and only learned about it weeks later, when I received their notice. I responded immediately, expressed my shock, and clearly stated that I was fully willing to pay whatever was required to have the unit professionally cleaned--at any standard they requested. Despite this, the property withheld over $1,700 for "cleaning" a two-bedroom unit. Worse, they charged me for the replacement of the refrigerator, range, microwave, and bathroom vanities. These items were not damaged. They were used normally and were in good working condition up to my final day. Had anything been nonfunctional, I would have requested repair or replacement during my tenancy, which would have been their responsibility. I did not--because everything worked. Instead, management mischaracterized routine cleaning needs as irreparable damage and used my move-out as an opportunity to replace items at my expense. Their itemized charges were excessive--for example, $100 just to clean a microwave. After exhausting my security deposit, they demanded an additional $1,100+. This was done knowing I had already moved out of state and was effectively powerless to dispute it. This behavior is deceptive, unethical, and unacceptable. My candid advice: avoid this property. If you do choose to live here--or already do--document everything and be prepared, because this could very likely happen to you when you move out. Consider yourself warned.

Run from this poorly managed apartment building. It has been one of the worst experiences in…read moreapartment living. I have lived with flooding-pipes , leaking, banging pipes, broken plumbing, backed up pipes, no water pressure, broken garbage disposals, trash all over grounds, the list goes on. Many people have moved out over past year due to poor management. Run.

Allows fraudulent leases to be signed in your name. Refuses to remove you and tells you that you…read morehave to pursue it in court, forcing you to pay thousands for an attorney. And then forwards the unpaid fraudulent lease bills to a collection agency and destroys your credit. EDIT: Then the manager of the complex sees this review, and calls you to yell at you and basically tell you that you deserve it.

I have been a resident of Hathaway House since August 2017. Let me tell you, Hathaway House is a…read morewonderful place to call home. I initially moved to this area in 2011 and lived in AP until the bottom fell out ie new owners/ management, unprofessional staff etc. Fortunately, Scully owned Hathaway House and I could not be more pleased. Sun (manager), Theresa (Concierge) and Perry (Maintenance Supervisor) go above and beyond!! Our mailman, Tim and Security staff Cliff and Denise are like family. I have a 1 bedroom Deluxe and have excellent natural light and plenty of room and closet space. Although this is an older bldg in Germantown, I feel the price is a great value ie floorplan, location and amenities. I truly love how residents/neighbors are caring and genuine! Most evenings, after a long day of work, it is refreshing to enjoy conversations in the newly renovated lobby with neighbors. Our new fitness center is well equipped and maintained. Our roof top pool and cabana enjoy an exceptional view of Philadelphia skyline and City Avenue. There are planned activities every month that provide wonderful opportunities to see current and meet new neighbors. Make sure you visit Hathaway House before signing lease anywhere!! PC

If you always wanted to live in warm Haiti, just move to Lakeside Apartments…read more They are kicking out long time tenants to redo apartments and they are renting to large grouos of Haitian's. The laundry-storage rooms are roach infested because they are not clean people regarless of being Haitian's. Even their maintenance man who had free apartment walked out on them as well as their latest one, because they don't want to deal with this place.

I wish I could give them a 0 star review. We had lights out to the walk way, and Galman told us…read morebring flashlights if you need to see. Then a couple years ago they had cut back out bushes and you can see in the first level condos. They left no privacy. The landscaping people damaged a couple of the bushes. They were never replaced. Then there is bird poop every where. All over the shutters. For a place to keep property values all the same they clearly do not care.

Leon is the best! He fix the window so that it wasn't leaking. He did a great job with caulking…read morethe tub and he replaced the drip pan in my stove that needed it so badly with his shiny black ones and I was just so happy and he did a great job with the garbage disposal. I did all of this in one day and I was so grateful he did a great job and the Kennedy is very fast when it comes to me and they definitely want to make sure that everyone is safe and that we are comfortable and happy.. I'm signing my third lease with this apartment complex and they truly are the best in Central Bucks county

I had a new refrigerator installed at 3900A2 Enclaves by Vince and he did a fantastic job. He not…read moreonly installed the refrigerator but cleaned the floor underneath. He took the time to go get his scraper to ensure that the floor was nice and clean before properly placing the refrigerator in that area. Kudos to Vince who takes pride in his work, is concerned about resident satisfaction, and who has been properly mentored by George. I value his service. When Vince comes, I know the job will be done right. Thankful for the both of them.

Horrible. Don't…read morejudge a book by it's cover. This cover looks nice. Over priced for extremely thin walls, hollow floors and ceiling. Bathroom ceiling is even lower, you'd have to crouch down to shampoo correctly. Inadequate heating. Roaches. Roaches roaches roaches. "Upgraded" apartments are from a tenant's renters insurance. They weasel their ways out of responsibility and put the costs on renters. Of course after the shenanigans the tenants would leave after such an experience, allowing these scammers to use the money to "upgrade" and charge another hike in price. Rinse and repeat. All the bathroom ceilings collapse. All of them. You'll pay for that with your insurance. You'll move out. They'll upgrade the apartment with your money. Crooks.

I've been living here for almost five years. it use to be quiet until they moved a young couple up…read morestairs in. you can hear EVERYTHING and they have carpet!!!! Their constantly dropping whatever it is and walking hard like the floor is about to cave in, a squeaky bed that drive you crazy... I didn't realize it was so razar thin noisy... you can hear everything to conversation, and love making. i see a change here. Cars speeding, more kids, people aren't picking up their dog poop. every year their charging me $50 on my rent it's an old unit...!!! nothing updated. blinds been here for 100 years! when you touch them it breaks. I don't understand why the tenant have to pay for new blinds when it's their blinds there old. I'm blessed not having roach problems, but I do have a ant problem. what is convenient the mall is across the street, the shuttle, clean laundry room, clubhouse and pool. Doggie park and spa... thinking of things to do for the tenant is great . I don't know how long I will be here, I'm at a age I don't want to hear constantly noisey noise.