My 16 year old dog was going downhill fast , I called yesterday and they said come anytime. I was…read moreable to go straight from the car to a private room, I was able to hold my old girl as the wonderful two ladies explained what would happen and graciously helped me through the hardest day ever.My wife and I truly felt love from these ladies and love in the room and as I left in tears knowing my girl was respected and in loving hands. They offer cremation and I'm grateful for the angels at CVH.

Actually, the professional staff are great and have been a wonderful team to care for my pets as…read morewell as livestock. I called when they had a new gal learning the ropes. She was very nice and to be honest I will be grateful when she is fully on board as she was way more professional than the gal who was there as a fully functioning member. The new gal explained how she had no idea and could not help me so I said maybe I do need to speak with another who does know. Got the front desk gal who then told me I should get that info myself ( which I have never had to do, told me of new system ( which I am familiar and have had used there before) and then she brought up corona, which is fine. She then told me how wrong I was for telling me to have someone else help me, how dare I. I was really happy with the new learning gal...so had no clue what she was talking about. She then went on about the tech calling me, which was totally fine. I then explained that I was fine with the new gal and had no issue with her but did need an answer. She just started going back on and to be honest...I was fully insulted as a customer. Somewhere I believe this person thinks the clients work for them, or at least the clients don't require respect. Does she forget? We, the clients pay a ton of money to have our pets cared for. I have never bounced a cheque or tried to get out of paying. The last debit transaction was over $500, of which I paid. I finally got tired of her going on and finally just told her to shut up. I actually said it 4 times ( I wasn't yelling it either), then told her I was done with her and would wait for call. Believe it or not, I had to call again as my clients had a health cert timeline question. When would I figure the appointment possibly happen? I got the negative gal and told her I had had to call back as I had gotten a question as to how far out I might expect the appt. Fair enough as the transporter is pregnant and a valid question for her. I was then informed tech was going to call me. I told the gal I would be letting the med personal know of this call. She told me how she had already told them of my "yelling at her and threatening". Really? I finally told her that I would explain how she had knee jerked over nothing and to twist facts, like "yelling" that never occured was wrong as well as bitchy and unprofessional. It's the end of the day and no call from any "techs". The vets at this office are great and do good work. Sadly, the front desk is no place for unprofessionalism, irritable behaviour or just downright rudeness. I am hopeful of the new gal who is learning as she was pleasant and upfront. This behaviour of the front desk gal, as rude as it was has sent me to another vets office and the prices are the same and they are experienced with livestock. I have always made it a point to give business to local businesses where we live. I sadly won't be coming in again. I don't know what the employee problems are, but I don't think I should need to know or get hit with the negatives stemming from them.

So lucky to have Dr. Scholz in Grand Forks. She works harder than anyone I have ever met, on call…read more24/7 for our furbabies. She's a real treasure and has taken excellent care of all my pets. Completely turned things around for my 12 year old lab.

This is my "to go" place for all concerns on my cat. The receptionist / assistant and the…read moreveterinarian are both friendly, communicative and trustworthy. They so not try for excessive medication or medical procedures. The process is always smooth without confusion. I trust them for the care of my cat.

Beautiful working ranch experience for the whole family! Spent four wonderful days with extended…read morefamily ages four to sixty...everyone had a great time. Nice large clean rooms, friendly staff, 70 horses to ride and tons of other activities. During our stay we rode horses daily, explored an old cave, swam in the near by lake, fed baby animals including an orphan fawn, archery, trap shooting, nightly camp fires, Fishing in the creek, and helped round up the horses in the morning/evening with Kathy. There was even more to do. Food was served family style and staff was helpful. Hospitality was incredible, we WILL be returning next year. Town of Republic is close and cute..also has an amazing fossil dig site called Stonerose, we spent two days digging for cool fossils. Long drive was well worth it and we had fun driving up highway 21...with the extra bonus of taking the free ferry! Our eight year old cried for thirty minutes after we left, it was hands down the best trip/experience we have had.

I just have to say how pleased I was with the care that my puppy got here. I can't say enough how…read morefriendly the staff was, they all fell in love with my puppy and treated her like a queen. They were so understanding of her needs and mine and took extra steps to help keep costs low. Dr. Christal was amazing and took such great and gentle care of my puppy when she was sick that it was more like a spa trip than a hospital trip and her after care instructions helped get my girl back to her goofy and playful self in only a couple days. This is going to be the future home of all my pet care needs.

A while ago we brought our bull mastiff in because she had a massive infection in her uterus. After…read morea while, "Dr Crystal" finally started to give us information. When the info was given to us, she was more worried about money. She held a interac fob in front of us like it was a dog toy. We were given options of surgery for our dog. It was going to cost just about $5000 with only a 50/50 chance of survival. She made it seem like they were the only vets that could do this surgery. Unless we went to the states to get it done. Then she held the interac fob in our faces. Then "Dr Crystal" told us that the other option was to put the dog down with a cost of $500 plus the cost of cremation. Then she continued to hold the interac fob in front of us. She made it seem like it was all about money. And not the health and surgery for our dog. They wouldn't even budge on the cost of surgery. "Dr. Crystal" forced us into putting our dog down. Our family dog. I'll never take or support this veterinarian or pet hospital again. Even after we put the dog down we were asked to see our dog one last time. After about 30 seconds...there was "Dr. Crystal" with her interac fob. Just waiting to get paid. It was disgusting on there attitudes and service. Totally disgusted with "Dr. Crystal". You should be ashamed.

best vet in the entire area!…read more great care, prices, and staff. I actually trust them to take care of my animals and I trust their opinions and advice.

So I found out today that dogs can be allergic to bees and my moms dog is extremely allergic if it…read morewasn't for your clinic doing emergency treatment We would have lost him so I just want to give a big shout out to them and say Thank you

Dr Kramer is a knowable and caring veterinarian. This is a…read moregreat clinic to help with your pets health issues. She and her staff are professional while being kind and caring. Thanks so much for your help with my whippet Randa. It is very much app

We have taken our animals to this vet various times over the last 5 years. We have had no problems…read moreuntil now. My poor dog has a broken tooth that is surely infected. The vet that looked at her and barely opened her mouth to see the tooth. We went there to get some antibiotics/pain medicine and an appointment to take care of the tooth. The vet gave our dog a rabies shot. No antibiotics or medicine. They charged $80 for the rabies shot and the 2 min "free exam". I guess we did not qualify for their free dental exam. I phoned them today to see what happened and to get an appointment for the tooth. I was hoping maybe they could fax a prescription for antibiotics to our pharmacy. They were very rude to me and belittled my girlfriend. They told me that my girlfriend was "stoned" and was being loud. (My girlfriend has RA and other disabilities that require her to take tons of medicines. So if you don't look right, have money, or look sick, they will judge you and treat you like a leper) After they complained about my girlfriend they gave me a quote for $800 for the x-rays and extraction. We will surely never go back here!

Amazing vet office. Kind and courteous and very gentle with pets. The compassionate care we…read morereceived was in such a stark contrast to Selkirk and Nelson Animal Hospital who's care was abysmal. I would highly recommend using this vet even if you live in Nelson, it's worth the drive. They were so kind and caring with our pet.

Arrow Lakes Veterinary hospital were really good about charging us a butt load for check ups and…read morevaccinations. We had taken our dog to them for the last 8.5 years. Then when he gets sick (the first and only time so far) and needs to be seen urgently (like same day or the next day) the lady on the phone refused to give him an appointment for 3 weeks because it wasn't an urgent nature. I said "are you kidding me? If shitting blood is t urgent, what is???" Why do they call themselves a "hospital" then? She said that the prebooked surgeries were more important. I was so pissed off!!! Our dog was very sick - and they refused to see him in his time of need. Arrow Lakes can pound sand! . NEVER again would I take an animal to Arrow Lakes Veterinary Hospital. Never again!