Maybe the WORST customer service I have ever seen from a "caregiver." I switched to this group when…read moremy last dentist no longer took my insurance. I had my cleaning and an additional treatment was recommended. I was told they would check with my insurance and "get back to me." After two months and hearing nothing, I contacted them. At that point I was told they hadn't done all the x-rays they needed to and could I get the old ones from my old dentist. Say what? They didn't do what they were supposed to, never got back to me and I have to do the legwork to resolve it! Although I asked twice why the x-rays weren't taking, they refused to answer. Basically, they dropped the ball, blew off their commitment to follow up and now tell me they can't do anything unless I get the x-rays they neglected to take. Well, I can do something and have: I can get a new dentist.

I don't say it lightly, and I certainly don't say it often. The speed, professionalism, and care…read morethat Beavercreek Dental Group shows on every visit is top tier. I highly recommend them for anyone looking for a dentist who has a great office, caring hygienists, and an effective practice. Their mid-level rating on Yelp is deceiving, elsewhere they have over 2000 5 star reviews!

It has been a few years (pre-covid) since I was in. I had a lot of buildup. They were able to get…read moreme into treatment in a timely manner. They accept my insurance. The staff were friendly. It took a long time, but the staff were kind and courteous during the teeth-cleaning and health evaluation process. They treated me well, and I felt my dignity was respected. We were able to set up a care plan for me, and I look forward to getting my kiddos the care they should be having there. They are faith-friendly, and have a very nice care experience.

Dr. Castle is the best dentist in Ohio. She has won several dental awards and has all the latest…read moreand greatest dental technology. I drive up from Beavercreek to see her and she is hands down better than any dentist in the Dayton area and well worth the extra 15 minute drive. I recommend her to anyone that ask for a dentist. I called yesterday for a dental emergency and and she got me in immediately. 30 minutes later no tooth pain and feeling good. She saved our family vacation!! The office is the most beautiful medical building I've ever been in. The equipment is all brand new with 3D imaging. Beautiful chairs and very relaxing office atmosphere. I'm usually very anxious going to the dentist but this office completely puts you at ease and they offer noise canceling headphones along with several other things to help keep you feeling relaxed! Thank you Dr. Castle and amazing staff for caring so much about your patients!!

There is not a better dentist office anywhere. The whole staff is efficient and kind. Everyone is…read moretimely and it is consistently a positive experience. Even my husband who fears dentists has concluded that there is nothing to fear in going to see Dr Coyne and Colleen. This is such a well run office that it exemplifies how efficient good people with good processes can create a positive atmosphere for customers!

I am someone who has avoided dental appointments in the past. However, with Dr. Abigail Platt and…read moreDr. Ryan Platt, I had a wonderful experience. To start, the dental hygienists did an amazing job. Both Dr.'s have taken the time to get to know me, treated me with kindness and respect, and were incredibly knowledgeable and competent in their care. They both obviously care about their patients immensely and go above and beyond to show that. You will be in capable hands if you book an appointment either of these incredible Doctors.

Dr. Platt is patient, kind, and extremely professional. You could not choose a better dentist or…read morefacility. All of the staff are truly wonderful. You will have an excellent experience from start to finish. Don't hesitate to make an appointment. I would call ASAP to get in!

The entire staff is amazing! Dr. Green was very understanding on my various dental conditions. Not…read moreone single person judged me and this was a total safe space. Thank you to this amazing staff! The entire staff is amazing! Dr. Green was very understanding on my various dental conditions. Not one single person judged me and this was a total safe space. Thank you to this amazing staff!

Friendly attentive staff and far above average medical care. I have seen multiple dentists and…read moredental assistants at this office and have not had a bad experience once. The office staff are equally as kind and professional and are great at dealing with my hectic schedule. As an adult with a silly lingering fear of the dentist, I wouldn't go to any other office. They also get new technology in their office all the time which seems to be constantly improving their process and my experience.

Having been a seasoned dental patient and due to living in various locations, I have seen several…read moredentists over the years, and I can tell you the Shelhouse team is superlative in so many ways. Dr Greg is the best anesthetist ( number) I have ever met, his gentle touch and affirming commentary go a long way in making you comfortable. From the delightful front office personnel to the highly skilled clinical staff, there is no better place to receive dental care. I strongly recommend DDC. Pete S.

This the absolute worst dental service in Ohio. They sure want their money even though my tooth…read morewhich needed a root canal was decaying and I was in great pain. I did not want any medications just a root canal which they would not provide. Obviously, they do not know what they were doing. I paid my bill and left. Very rude front office workers as well. Please do not take your children there because they will scare them without remorse. I went to Miami County Dental Clinic who charged less than 1/3 of their price and were much more professional and polite. They even like children . Thanks for reading. Sincerely, Former Regretful Patient of Excellence in Dentistry

I had been a patient of Excellence for 6 years and my insurance changed in 2022, so I couldn't go…read morethere for a few years. I spent in excess of $10k on dental work in that time, and mostly saw Dr. Jones. I had a dental "emergency" this morning, and since I had been established with them and they repaired the now split tooth last, I called and they could get me in that day! I told the scheduler my dental insurance, and she asked me to call back with the member ID, but did state that if I couldn't get it, that they could look it up with my SSN. I called back a short time later with my insurance info, and no issues were brought up. I even paid a small bill I had from the past (that I didn't remember) as well as the cost of the appointment and xray (for a total of over $200) just to get this appointment. So I get to the treatment planning part, I'm told I need a crown by the dentist. "Finance" comes in and says it will be $2k for a crown and core because Excellence no longer takes my insurance... She offered for me to pay the total out of pocket, and then my dental insurance "may" reimburse me, as Excellence is "out of network" for them. They knew my insurance at 8:47 am, still had me come in and then let me get through my whole appointment without telling me my insurance would cover nothing. Then, Ms. "Finance" had the nerve to smirk and smile multiple times with no empathy when I explained that I could not afford that much out of pocket, and I was at a loss as I have a partially half-broken front tooth, that is still partially attached, and was afraid to eat for fear of losing the whole tooth. Long story short, the dentists' and other staff seem like good people and do decent work, but there is nothing they do that another, kinder office couldn't. This is NOT the dentist practice for you if you don't have large amounts of expendable cash on hand AND want to not be treated like "the poor".

Best dental office ever!!! The whole family loves it here. My young boys are comfortable coming…read more They have excellent staff in the front office, things are handled with privacy, and the care is exceptional. Dr. Holland is fantastic!! Five Stars!!!

I am very disappointed and unhappy with my experience at pure smiles. Dr Alex did my crown and it…read morefell off 2 days later. I think it is terrible that I paid so much money for the crown and it only lasted me 2 days. My entire appointment with her felt very rushed and it seems she didn't care if she did a good job or not. Just slapped it on and sent me home.

Quick and efficient during my procedures, even when I was being nit-picky they listened to my…read moreconcerns and I felt heard and they took care of what I asked for. Somewhat chaotic in the lobby / front office but still manage to get you in and taken care of.

I used to love this place, until Holly answered the phone. Everyone else there I've had a great…read moreexperience with. Never had issues with treatment when my insurance was blue cross blue shield. obvious difference now I'm on caresource. which is why I called, because the page says yo they accept, but she made it disgustingly clear that they don't and it's Google who's misinforming the people. needless to say, experience was HORRIBLE, once rehired by my job. I'll find another dentist!