Always excellent service from everyone!!!!! Thank you so much! I have very complex eye diseases…read moreand trust Dr. Zeser!!

Was so disappointed with this local business. I went in and had insurance to use, had the brand in…read moremind, the girl in charge of glass fittings refused any service (clearly they weren't making enough$). I went to another local eye business, they gladly helped me get the exact pair I wanted. Now I will be forever loyal. I did not see the Dr. but feel he should know.

I really liked the doctors but I had many issues after my cataract surgery. I honestly can't blame…read morethem but we had to make 20 return visits because of eye problems. Even the pre-op drops caused problems. I think I am not a good candidate for eye surgery as LASIK surgery from another Dr has been a disaster. I have daily headaches. So be very careful--

Everyone wants to know why I drive an hour to see Dr. Knowles. Because he is the best. And those of…read moreyou who know me, know I had severe eye issues several years ago...about six surgeries in a six month period. Why would I entrust my eyes to anyone else? And I could tell he cared about my condition and improving my sight. Besides, with the size of my folder, how could a new Doctor devote the time to read all that and understand my needs? Also, the offices are really nice, and staff is the best. And you never have to wait hours, even if they're working you in. This is my eye doctor for life...or until he retires. Then I will be sad.

After getting the runaround at another location, Zoe at the Fairfield Commons location couldn't…read morehave been more helpful. She answered all our questions and was so easy to work with.

The customer service is poor at this location. I waited for thirty minutes for an associate to even…read moreacknowledge my presence in the store when looking for glasses. Only received help once I asked for a supervisor because no one had asked me if I wanted or needed help. Spent over 1000 dollars just to be treated poorly when it was time to pick up my glasses I had to call both times to see if they were ready for pickup. The first pair I picked up the guy acted as if I was bothering him when I asked to be fitted to the new glasses. Then when I called for the second pair to see if they were ready the girl who answered said yes we sent you a message on the 30th. I advised her I received no messages or calls telling me my glasses were ready and she said well I can send it now an I replied there is no reason to send it now if you gave me confirmation that they are ready now an she just hung up in my face . I will never use this lens craters location again. I spent too much money to be treated so disrespectfully.

I have been going to Nova for 15+ years and have always been very happy with:…read more-Doctors' (White and Montecalvo) knowledge and professionalism -Wait times -Technologies used -Prices (good, maybe not great but paying for quality) One can possibly nitpick little things but they're little things! Highly recommend!

From the time you are checked in for your appointment, to the time you check out, the doctor and…read moresupporting staff are terrific! I love that the exam utilizes current technology, and I was informed on each test.

I bought my glasses here after getting my prescription elsewhere. Sam who helped me was incredible…read more I had stopped at a few other places to look at frames and the prices were very high. By the time I stopped here I was feeling defeated. He helped me find the perfect frames and the price was reasonable. The whole experience was--dare I say it? Fun! Sam is the best!

Online the website says glasses should take 7-10 days to come in, but I waited 2 months for mine. I…read moreordered contacts and glasses but said I would pick up all at once when my glasses were ready and then never heard back from the store. A month into the process I picked up my contacts anyway and asked for an update on my glasses. When a worker checked on my order then she told me they "might" be here sometime next week; I gave it another 2 weeks and then called the store to ask about them again, and apparently they were there in store/ ready and no one notified me. To be honest, I think my order was never fully 'placed' in the first place and the first time I asked about an update is when the store started having them made (due to the timing). Which if that actually is the case, I would've preferred to know what was going on. When I finally did pick up my glasses one of the employees apologized saying he's "not sure how that happened" but suggested it was because I ordered 2 pairs of glasses (which I didn't) and then said it could've been because I ordered contacts in the order as well. What would that have to do with when the glasses come in? It's annoying to be gaslit about the mix-up as if it was a normal thing for them to take 2 months to get them to me. Facts are, this store doesn't communicate well with their customers or follow up on orders. This location seems disorganized/ overall not very knowledgeable.

Even though it was a weekday at lunchtime, there is a weekend holiday coming up and this place was…read morebonkers. The parking lot was full and even harder to negotiate in a big box van. I found a spot and made the hike inside. It's laid out similarly to other Costcos I have patronized and so I had no problem shopping the warehouse for the stuff I like. Checkout moved surprisingly quick with a couple of associates out there scanning stuff ahead of the registers to make things go fast. Overall, a positive experience. It's crowded, bring patience. [Review 961 of 2026 - 338 in Ohio - 26140 overall]

I've only been a member for couple of months and I've been loving it! Now I want to visit all the…read morelocations nearby. My best friend lives minutes away from this location so it gave my fiancée and I an excuse to visit. I like this location better than the one in Mason. They seem to have more items. The employees are very helpful and friendly. Plus the parking is easier. We decided to eat lunch first before we shopped. 2 slices of pepperoni pizza, hotdog and drink for only $5.84? My gosh, that is dirt cheap and delicious. The aisles are categorized. The shelves are stocked and organized. I love shopping the refrigerated and frozen section. That's where we get in trouble. Also their wine selection is also solid. I love that each section has samples you can try. If I like it, I'll buy the product. We walked around and ended up spending more than we anticipated. I also applied for the Visa Costco credit card which has a lot of perks and cash back. I can now say that I've joined the Costco bandwagon.

Absolutely love this place! The attention to detail and friendly staff went well over my…read moreexpectations and made my visit a wonderful experience!! -Megan Miller

If I could give zero stars I absolutely would. Went in May 7th for my glasses appointment, called…read moreasked when my glasses were ready. They claimed I owed $20 although they stated they were free at the appointment & didn't even bother calling to tell me, I had to call. So I went back in to pick out a new pair, and here it is August 1st and still nothing on my glasses. The staff is EXTREMELY RUDE. the younger guy that I spoke with was being rude to me like it was my fault I was checking on my glasses. Not sure if it's a rocket ship they're building or glasses, but this is absolutely ridiculous considering eyes need checked once a year my glasses will only be good for 7 months at this point. Rudest staff, customer service is horrible. DO NOT GO HERE.

Very friendly and helpful staff. As a new patient I was in and out quickly and felt very welcomed…read moreand comfortable.

I have been going here since 2005, so I LOVE Dr Snyder and their staff. However, today was the…read moreFIRST time ever that I was VERY DISAPPOINTED in their selection of women's frames. Most of what they had were plain-Jane, dull gold or silver. VERY FEW (three pair) had any kind of embellishments or bling. They hade a wide selection of those cat-eye styles, which I really dislike & wont wear. I almost didn't buy my frames there and won't the next time. I will take my Rx and go elsewhere. They found a pair in their back room that I lOVED and I got the order made for my new glasses. I hope they see this and get a wider selection ib b/c I dont want to change.

I dropped in on a weekend to have my glasses adjusted. After a short wait my glasses were…read moresatisfactorily adjusted. Staff was friendly and helpful.

Could not give them zero, they don't deserve a star at all…read more Do not go here! THEY LIE!! They said they could fill out Bureau of Motor vehicles paperwork for eye exam within 24-48 hours. Charged me extra for that paperwork and I am past a week waiting . when I call they give a different excuse No doctor on site... NO Doctor at all. The Doctor that signs eye exam only exists on computer they are not qualified on site. This illegal Filing complaint with Ohio Attorney General and Department of Health BEWARE

Had an appointment at 2:00 and the doors were locked. The receptionist pulled up and let me in 10…read moreminutes late. I think the receptionist is also the eye doctor. Had to wear rubber gloves and a mask. Office was dirty and had no air conditioning. This place is very unprofessional and something is not right seemed really shady.

Dr. Sung Or has been treating me for glaucoma, and macular degeneration for over a year. The…read moreoffice is small, but the service is very friendly and personal. I have had 4 visits and he recently explained in detail all aspects of cataract surgery, highlighting the benefits and the options available. His receptionist is also very friendly, helpful and concerned with the patients.