BEWARE TAKE 5 OIL CHANGE By a person who should have known…read morebetter. On April 4, 2025, at exactly noon, I pulled into a Take 5 Oil Change on Government Street, filled with tempered optimism for what I assumed would be a basic engine and differential oil change--no full spa treatment. I didn't want them whispering encouraging things to my Subaru. Just the oil, please. In and out, like a drive-thru brothel for cars. By 4:00 p.m., the car began jerking and grinding as I was on my way to New Orleans. Other cars flew past me while the poor Subaru clunked toward Grand Bay. I had the car towed home. The next day, with the kind of blind optimism usually reserved for first dates and timeshare presentations, I brought the car back to Take 5, thinking they would magically fix it with their fancy lubes and oils. The technician got back under the car for a few minutes before emerging sheepishly at my side door. He nodded solemnly and admitted on camera that "he was pretty sure the differential oil was low." He then suggested I drive it around the block. You know, like how doctors recommend jogging on a fractured leg. I did what he asked. Unsurprisingly, the car sounded like it was trying to poop out a wrench. He said he'd file a damage claim. Reader, he did not. Instead, I spent the next week chasing down someone--anyone--who would acknowledge that something had gone terribly wrong with my car. Eventually, I was passed along to Fleet Response, a third-party claims handler whose customer service seemed to be modeled on the customer service in Guantanamo Bay. They instructed me to have the car towed to a mechanic of my choosing. I chose. The mechanic said they'd obviously used the wrong oil and confirmed that Take 5 was to blame for the damage. All of it. He submitted his diagnosis directly to Fleet Response. On April 25--three weeks to the day since this whole saga began--a Fleet Response adjuster called me to say they were denying the claim, just like that. The glove didn't fit. In addition to 5 minutes of existential remonstrations, where I explained in very specific detail that the adjuster was a soulless liar whose only objective was to ruin lives for profit, I told her: --The car was in perfect condition before I took it to Take 5. --It broke down four hours after Take 5 touched it. --A professional mechanic diagnosed the problem and blamed Take 5. --There was a video of a Take 5 employee admitting there wasn't enough oil. --It only had 60,000 miles on it. But no. Fleet Response didn't see a connection. For them, the damage was just one of life's little mysteries--like crop circles or how glitter gets into everything. So, I'm sharing this as a warning: if you ever feel the urge to pull into a Take 5 Oil Change, maybe... don't. Unless you enjoy calling customer service while your car oozes fluids in your driveway and you question your faith in small miracles and large corporations.

WAS DENIED DUE TO SKID PLATE…read more I was told that "you should be charged more since you have a skid plate and might be denied service". I ended up awaiting for 2 hours for an oil change and was told my "fluids were topped off" to then later run out of windshield wiper fluid. I recommend checking your wiper fluid before going in.

The employees didn't even realize that my vehicle was a diesel. They started to put oil in it for a…read more6.0 but my truck is a 6.6L diesel. This was the team leader mind you! On top of all that, they left the bottom of my vehicle absolutely COATED in old oil. It stained my driveway! Absolutely unacceptable IMHO. DO BETTER GUYS!!!

Some of the best customer service I've had for getting an oil change. At this location there is no…read moreneed to get out of your vehicle for an oil change which is something I prefer since I have so much stuff in my truck. Dee was the nicest dude and helped us the majority of the time and Pat was running around helping out as well. They ended up giving us a sweet military discount which helped the pocketbook. They also offer offer full service auto care but you'll have to get out of your vehicle for that. Our whole oil change took less than 10 minutes just like they promised. I wish I was still in the area because I would be coming back here for all of my future auto needs.

I was visiting Mobile last month for a college orientation at USA. I had an issue with my tires and…read morelearned Tire Engineers was within walking distance of the campus. I went there and was immediately impressed with the appearance of the building and the friendly and knowledgeable employees. I was treated very well and had no concerns about getting ripped off as is sometimes the case with out of town visitors. I highly recommend this business. As my daughter will be a freshman at USA I have no reservation of sending her there for repairs. This is a respectable business.

Decided to pop in this place for a quick oil change since I was in the area and I'm glad I did…read more This is an Express oil change, it took about 10 to 15 minutes. You stay in your car, they clean your windshield while you wait. Once you're done, you're done. I didn't need a tire rotation and I forgot to ask if they did that but I'll definitely check these guys out again if I need an oil change.

March, 2026 I DO NOT recommend Pep Boys at 4700 Airport Blvd…read morein Mobile. I'll start with cost - My husband was quoted a price of between $65 - $90 for an oil change on our Prius including a high quality oil (Penzoil). When I got the bill it was $119. Manager had ordered a oil filter while I was there. I was charged $17 for a filter. There was only one mechanic. The waiting room and bathroom were filthy. The whole experience lead me to believe the business is suffering (limited employees and supplies, unclean surroundings, manager's conversations, high priced service) Even with recent price increases, the price was too high. My husband called Toyota and the cost would have been much less. We have had good experiences at Pep Boys on Montlimar. We'll return there or take it to a Toyota dealership next time.

Awesome! Thank you!! Everything was done within promised time and to excellent standards.read more

I'm driving from Texas to South Carolina and my tire was low on air. I pulled over for air in my…read moretire and they came out quickly to help me. Love them!

They have a very nice staff. The whole building appeared to appreciate my business. I even talked…read moreto their corporate office; I keep getting confused about the oil changes for V-8s(they cost more). The corporate person got me going in the right direction in a very pleasant and professional manner. Their prices are competitive. I would recommend this business.

I had the worse experience ever with this place. I went to the one on Moffet Road and they put an…read moreoil filter on my vehicle that was too small. That was the last time I drove my car. It was destroyed. ​

I am a regular customer for a few years they have great friendly service and the best manager of…read moreall is finally back Thanks Mr. Darren for your kindness and efficiency. All your guys are very kind. Keep up the good work.

Had a low oil pressure notice. Went to have oil checked. Solution was oil change, filters…read morechanged. Done in less than an hour. Was great to have excellent service - lively chatter! Reasonable price. Checked wipers, cleaned windows and aired tires. Definitely will be back!

If I could give negative stars I would. Little over a year ago I took my vehicle for a oil…read morechange... and that's ALL I requested. The workers proceeded to open the coolant cap after we had been driving almost all day doing errands.. Blew up my water pump. They attempted to change the coolant from the orange to yellow and was pretty persistent till I agreed. I've had nothing but issues with my vehicle since then.

Love this place. I always try to get my oil changes here. They also include tire rotation and will…read morecheck my car when I swing by.

They do a great job here. No silly business they just get the job done. Love it! Highly recommendread more