Went to the firm to get my taxes done for 2018. I did not have a chance to sit down with Mr…read more Paneque himself since he was not taking any more appointments this season. I submitted my W-2 as well as my 1099 and wrote all of the expenses I wanted to get written off on a piece of paper which was attached to my documents. While I was pleased that everything was done in a timely matter, I was quite dissatisfied with the fact that the deductions I wanted applied were not. The firm stated that everything I asked to get written off was included in the return. I had to come back twice on the top of my original visit with each time finding out not everything was written off. If I didn't check, the firms negligence would have cost me an additional ~$5,000 in federal and state taxes. I was not offered any discounts on the tax preparation costs nor did I even receive an apology for making multiple mistakes and making me come back multiple times. I had a terrible experience and will be taking my business elsewhere next year.

Do not go to this office. Jorge Paneque is unprofessional and opportunistic. Save your money and go…read moresomewhere else. This is my first time writing a review because it is unacceptable how he treats his clients.

Disclaimer: I was recommended to utilize David Zhang's expertise by a family friend of David. This…read morereview is not on the employee (who was pleasant) but it is on David. I first went to consult David back in March 2022 and he was great. He answered all my tax questions and I was in and out of the office in no time. I thought to myself, great, I just found an amazing accountant in my neighborhood. During that time, I explained to David about my situation and he responded to come back to me when tax season is over and all he has to do is to file a 1040x (to amend my tax return - 1040). (Side note: The issue that I had was that I initially e-filed my taxes. The federal rejected it but the state accepted it. Which is why I went to seek professional services in resolving the problem). So on December 12, 2022 at 1:30pm I went to see David and his office was busy. I told David I did not have an appointment and I asked, "should I make an appointment"? He decided to hear me out at first but then he passed my case to one of his employees. The employee explained to me that since I did not file my taxes 2020 taxes with them, there is nothing that they can do and I would have to come back during tax season. I tried to explain to them what David told me back in April (to come back after tax season) and David told his employee in Chinese "just ignore him, he is too annoying". Yup, just because someone doesn't speak the language, doesn't mean the person does not understand. The funny thing is that, just over the weekend, the same family friend asked me how was my experience with David because she wanted to file her taxes with him for the upcoming year. I raved about how great he was the first time around but after this experience, it got me to think: if a family friend doesn't even use your service in the first place, it is extremely telling of your professional demeanor or the lack thereof. This review will probably not affect the business but if you are looking for a tax accountant in Elmhurst, stay far away from this place.

This guy talks barely any English. I called for very simple tax work where most of the work was…read moredone & it would only take 10mins to complete which he wanted $150 for & when I said it was too much can he offer me a better price he told me go find someone else then & hung up on my face. So here is your very well deserved rating! Very unprofessional service where you are not valued as a customer....I will recommend to take your business where you are valued as a customer & not rudely hung up on!

I walked in with an uneasy feeling, especially since I was close to their closing time. I was…read morewondering how this would go since it's my first time having someone file my taxes. They did more than an amazing job and even went above and beyond while I was there. My child was getting grouchy, and the representative was able to calm her down while still attending to my taxes. I love them. I appreciate all their hard work and dedicated values.

i've used them serval times. the experience is truly unmatched. i loved how knowledgeable everyone…read moreis

I got my taxes done by Adam Gajta and he was amazing! He was very patient and understanding with…read moreme, and wanted to make sure I got the best service. I had my taxes done last year by someone else and they made major errors, Adam was willing to take the time and go over and fix those. I genuinely feel like he wanted the best for me and that's why I will continue to come back to him for my taxes. If you aren't certain where to get your taxes done, I definitely recommend getting them done by Adam! He will make sure you get the best outcome possible! Keep up the good work!

I would not recommend doing any business with this firm, especially Waseem based on my experience…read more After receiving an IRS audit notice, I reached out expecting guidance. Instead, I was told I would be charged additional fees just for them to respond and submit documentation on my behalf--despite them having prepared the original return. Even more concerning was the lack of communication and education. Important topics like depreciation, depreciation recapture, and proper land vs. building allocation were never clearly explained, leaving me exposed to potential tax implications without understanding the full picture. When I later asked for my depreciation schedule, I was questioned about why I needed it or interested in this topic now rather than simply being provided my own records. That response alone was both unprofessional and concerning. If you're looking for a CPA who is proactive, transparent, and actually guides you through the tax strategy side--not just filing forms--I would suggest looking elsewhere.

Process went smoothly he was very understanding and took his time with my family and I. However, I…read morefiled taxes in May have not received anything back yet and it's December. When I called to let them know they were quick to give me a number that wasn't even working. If you are going to give people information make sure it's up to date don't just brush us off.

My mother and I have been going to them for years, however that has changed after our recent visit…read more My mother needed our tax preparer to help make her understand something he was doing on her tax returns, (something about losing money) and I was sitting there trying to explain the situation to her and he sat up seemingly frustrated and says" Don't waste my time" Your time? It was barely 15 mins that we were paying 100 dollars for?? No I'm sorry, 90 since you found yourself to be in a giving mood. My mother is a foreigner, and it's understandable that if she is going to go to your store and pay $90, you better have the time to explain to her what you were doing with HER HARD EARNED MONEY. To add, they have an atm in the front and did not bother to put a sign up that said it had no money in it. When I tried to take money out and it did not dispense and went up to a woman at the front, " That has nothing to do with us, call their number." How about being decent and putting a sign on your atm stating it was not working. If you are looking for a tax professional where you want to leave with empty pockets, go here. Just do your taxes online and save yourself the trouble.

I'm not a big review-writer but Jonathan is great. Hard to believe we've never met since at this…read morepoint I trust him like family. Found him through the Freelancers Union, he disentangled my big mess of self-prepared returns a few years back, got me on a clear path with everything working like clockwork. Knowledgable on a range of issues. Trustworthy. Very easy to use the portal system to upload docs etc. Minimal effort required by me, just how i like it. Highly recommend.

I write this review to give fair warning to future customers. We used Medows CPA for three years…read more It was a very up and down experience. Over the past three years, Medows put more preparation burden on his customers (requiring completion of lengthy, convoluted forms which I've never had to prepare for a tax PREPARER before), while complaining that our taxes took a long time to complete. We had to check their work for errors. We learned to expect inaccurate answers and incomplete research when we did have questions - and often completed the research ourselves. He was very helpful when we had a shift in our income/expenditure situation three years ago. Hence two stars. But then our taxes got very simple for two years in a row. A few months ago, I asked for an itemized bill for last year's expenses and/or a fair estimate for this year's work. I was told we were too much work, and it wasn't worth his time to retain us as customers - no answer, no transparency. This is probably par for the course in tax preparation, and there's nothing particularly bad about this service. But there's nothing particularly good either. We'll spend as much time preparing our own taxes this year as we did preparing and checking Medows' work last year, and we'll save $335. For even mildly intrepid souls, I recommend using a tax accountant only when you have a big change in financial circumstances, and in between just use TaxAct.com and a couple of calls to the IRS. It's really not that hard.

After over 20 years of personal and home office tax accounting, and them reaching out to make an…read moreappointment for this year 5-6 weeks ago, they cancelled with a few hours' notice, after I had uploaded all documents to their secure portal. My last straw with a declining business. This stems back to a dispute from last tax year--they did not review my return carefully, resulting in a careless error in reporting out of state income I documented and a five-month delay in getting my state refund. They were casual and non-communicative about a letter from the state with a deadline for response, to which I had to rush a reply to get a postmark to be in legal compliance. They were indifferent that a significant refund was at stake. In a previous year, a server went down and they lost all returns. Careless. Another year we had to submit additional documentation to the state as they said that their software had a glitch which affected many clients' returns. Bureaucratic and unreliable. Tony used to provide a personal touch. But it's a large bureaucratic operation, he doesn't even give a simply reply like "I'm working on this matter" when he is CC'd on an urgent matter. The receptionist tell you "it was on Tony's calendar for last week," not "Tony has taken care of this." It used to be in person annual appointments, then went to Zoom, and then became by telephone. The amount of time was reduced very year, even as fees outpaced inflation. It's overpriced, and the service and reliability are not at all what they used to be. Tony used to be a nice guy and very professional, but he's only a shadow of what he used to be.

Very unprofessional accountant. My company's payroll is delayed or forgotten about at least once a…read moremonth, when I ask why I get an indifferent response. The service isn't cheap so I'd expect at least a high level of professionalism.

So so appreciate your wizardry, your ability to make sense of my questionable folder…read more Thank you so much for saving me financial chaos, IRS induced nightmare, $$

I've been with James and his team for over 2 decades -- and for good reason. He's truly the best…read moreCPA out there. James genuinely cares about his clients and takes the chaos out of accounting. He's not only saved me a significant amount of money over the years but also helped get my financials organized and on a path to long-term success. I'm incredibly grateful for his expertise and dedication.