The only team I'll ever recommend! It can often be difficult to find a good company in the trades,…read moremany often have reputations akin to used car salesmen. I've often had difficulties even getting a response. Well, I can confidently say that relief has come in the form of D'Ambruoso Plumbing! I originally got in touch with them last year to do some work and was very, very pleasantly surprised. This family crew is professional, prompt, punctual, courteous, polite, informative, and any other superlative you can think of. Not to mention the price seemed almost too low, that's never a bad thing, especially in today's economy! Vincent from D'Ambruoso came out last year and again recently and as usual did fantastic work. He explained everything in simple terms for me and unlike some others we've worked with, I didn't feel talked down to. I was very pleased with their work and when we needed them to come back to the house, I didn't hesitate to reach out again. He was able to come back out in a week and fix a leak in the basement by changing some pipes out. Vincent also took a look at some other issues we had and offered recommendations on how to fix them. Again, the price was low and the work was excellent! Couldn't be more satisfied. There's simply no competition, D'Ambruoso is the ONLY team I'll ever use. Honest, dependable, timely, and affordable, high quality work, they're the total package. Another A+ job! Thank you again to the best crew around!

They say ¨Service in Hours and not Days¨ and I recently found that they live up to their word. When…read moreI arrived at my condo on a Saturday night and found my water heater leaking I needed help fast. Being the weekend I did not expect the response I got. I left a message on their phone Sunday morning, got a text back later in the day, and provided them with all the info they needed. They had a quote for me by 8:30 Monday, were here by 9:30, and completed the job by 11:00. While the price was at the high end of my expectation, it was worth it as they were friendly, helpful, personable and efficient. I have already recommended them to several friends, and will use them for any future plumbing/heating needs.

Fast. Efficient. Professional. Tom came out on short notice for a plumbing repair of an older wall…read moremounted toilet fixture. He was able to address the issue quickly and with minimal impact to the bathroom itself. The broader HOA that the property is part of has also used Tom in the past with great results. Happy to recommend Preferred Plumbing for any others who may have plumbing projects they're looking to take on and need someone local who's able to respond quickly to an issue.

Great guy and really good work! Tom came on a Sat morning to help me with a burst pipe. He came up…read morewith a good plan that fixed a couple other issues while he was at it. Efficient, fair and quality work!

Matt and his crew are the best! Responsive, on time and they get the job done right…read more We had a new kitchen faucet installed and it was up and running in no time. They cleaned up the residual water and left everything spotless. I highly recommend their services

One star for now!!! I've called and left 4 messages, 2 in…read moreNovember last year and 2 this month and NO return calls at all !! We are adding on to our summer camp in Woodstock and need to talk to and schedule a plumber. Lin-Wood came highly recommended as good workers at reasonable rates, but I can't tell.

Had Bubs out to fix two small leaks and prime our well pump. My mistake was letting them start…read morewithout asking for their rate or an estimate. Getting water running again was our priority but he suggested starting on the leaks. Not long after beginning, Bub's father told me they couldn't attach their fitting to the well line because water was coming through; realizing my well line is gravity-fed after beginning. I had to pull the well line above the water level myself before they could install a shut-off valve. My well cover is about 300lbs and the line is 8ft down. I'm not sure what their plan would've been if I was not there. After saying the water was flowing again, they later told me my pump was done for and not to run it. They quoted $925 for a new pump, not including labor. With two hours of labor, the bill also came to $925 and my family was no closer to having running water. The materials installed were six feet of copper pipe, several compression fittings, a shut off valve, and a pipe hanger. I called another plumber afterward, who knew right away (just from a phone call) that my pump was fine. He had it running smoothly in minutes by clearing a port of sediment and then adjusting the pressure switch. Bub talked a lot about his experience and showed up with help but needed me to find a way to stop the water in order to address the first leak and then either missed or ignored the step that would've gotten my pump working. Their website claims they're transparent and budget-friendly, but I wasn't told his extreme rate upfront, the bill wasn't itemized (still waiting 9 days after he confirmed he would), and I nearly paid for an unnecessary pump replacement. Leaving 2 stars because the copper work itself was solid, but charging $250 per hour for six feet of easily accessible pipe work feels unreasonable. Being given the wrong diagnosis on the pump was unacceptable and raises concerns about their expertise or honesty.

Brandon returned my call immediately in regard to fixing my bathroom sink. I was going out of town…read morefor a week and wanted to fix the problem before it became worse. Brandon fit me in, fixed the sink quickly, and was polite and professional. I would definitely recommend Bub's to anyone needing plumbing services!

ARC originally installed a Fujitsu mini-split system more than a year ago and, for the most part it…read morehas performed well. A few months ago, I had some siding done on the house and the last day at my house, one of the contractors put a sheet-rock screw through the power lead to one of the mini-splits. Unfortunately, it rendered all of the mini-splits inactive and I called ARC to fix. I was the one who discovered the screw through the wire so I told them what was, at least, the initial problem. ARC told me that I needed a licensed electrician to fix the power lead even though their installation tech (who's not an electrician) wired it in over a year ago. So I had to fix the wire before they'd even come out to my house. After I fixed the wire, they arrived late on a Friday when I wasn't even home and did some trouble-shooting. An hour and a half later they came to the conclusion that there were 3 blown fuses and left. 2-weeks and a couple of my phone calls later, they finally received the fuses and came back to my house to install them. My siding people also left some of the "line-hide" duct work off and ARC's guys attempted to put it back together. Two hours later, they finally gave up and said that the "wire-hide" had been modified and I might need some new pieces. So after 3.5 hours of labor I had a working AC but the "line-hide" duct-work, remains unfinished. ARC also charged me $24 for a truck-charge. Would this have been waived if they didn't bring their truck? To add insult to injury, the water heater that ARC installed at the same time as the AC system starting leaking around a "crimp" fitting. Apparently soldering is passe! Obviously they are choosing not fix the water heater under warranty either! I realize that a lot of this problem was not ARC's fault but what they did after the fact pisses me off. Can't fix a wire with a screw in it? Hour and half to find 3 blown fuses? 2-weeks to get these (highly specialized) fuses? 2 hours to figure out that the "line-hide" had been modified? How about some good will because the water heater is leaking through one of their lousy crimp fittings? Lastly, the service manager Scott, took two weeks to get back me and tell me "It is what it is". I'm paying the bill ($384) but they'll get no recommendation from me!

Very Veteran unfriendly when it comes to employment. They toss new sales people to the wolves and…read moreexpect a new person to have a 6 figure pipeline in under 90 days. Unrealistic expectations without the proper training and guidance.

Knowledgeable, reliable and considerate, They come quickly for emergencies too.read more

Legacy has been our plumbers since we discovered them on line. They respond to a phone call or…read moremessage and got back to us quickly. Both Travis and Josh are great to deal with, honest, prompt and professional. They answer questions with honesty and detail, work quickly and leave a clean and neat work area. We would highly recommend them !!

Great Sevice ! Their response time is excellent as well as their service. I have been using them…read morefor over 30 years.

NON-responsive after customer service promised callback directly before end-of-day…read more.. NO callbacks or reconnect after several attempts? need of boiler replacement ... so not small job either... DO NOT recommend!

No shows, doesn't call to say not coming, doesn't call the reschedule. Very much unreliable.read more

I guess the reviews are true. Reviewers on several sites complained about making appointments and…read morethen Jeff didn't show up. I had the same experience last week. I called about having my boiler replaced. The answering service took the call and Jeff called back later that day. He said he would be out in the afternoon the following day, but he never showed up or called. I don't understand it. They have a very professional looking website and are paying an answering service to take calls. Why call back and make an appointment if you're not going to show up?

The technician finally showed up after three appointments that they cancelled about a half hour…read morebefore the beginning of their time window. I really can't comment on the quality of their work as it won't show up until later, but he did spend a lot of time trying to sell me additional services, advising me that it would be $149 additional if I didn't sign up for it right away. He reminded me of a used car salesman. I ran into a friend who was familiar with them and he had a similar opinion. I would not hire them again. PS I could have done the work they did in about an hour if I was 20 years younger. It cost almost $400.

Well, 3 stars for an electrical service that charges $149 to come and give you an estimate, no…read morematter if you accept or pass on what their estimate will be. I contacted them using their webform, and unfortunately,.. before reading other reviews regarding this fee that they charge and ended up passing on using them when they contacted me. There's many other excellent electricians in the area that won't charge you a penny to come by and with no obligations to use them. That's the way we ended up going and we'll still have the excellence of service at a very competitive price. I'm sure Lloyd's is a great company and this review is not suggesting otherwise, but, do you want to spend $149 to end up not even using them? Lloyd's might consider a new policy for 2025, ..."your $149 estimate fee will be credited to your work", in-other-words, if you went with using Lloyd's, they would credit you that $149 back. Sadly, that is not their policy. Yet.