I was in a bind and needed service on my HVAC very quickly. Brad was able to get everything…read morerunning in short order. The turnaround was fast and the whole experience was great.

From the owner: -Sales, Install, Service, Maintenance, and Repair…read more-Specialize in Commercial Heating,Cooling, and Refrigeration. -Oil, Propane, Electric, and some Geothermal & Radiant. -Residential whole-home heating and cooling solutions: ductless mini-splits, traditional split A/C, furnaces, and boilers.

I am beyond disappointed in this company. We had our furnace and water heater cleaned. The…read moretechnician somehow broke a valve and we had to replace a water heater that had been working perfectly fine until they came to "service" it. Dead River paid 1/2 of the cost to replace it but it still cost us $1500 out of pocket due to their technician destroying our water heater. Then we were told we would not be billed for their service and yet they sent us a bill. So evidently that was a lie, and even after speaking with a representative, they told me it had to be paid. Unbelievable!

I had Dead River for heating fuel and propane. I changed to a different oil company several years…read moreago after a delivery driver refused to take a check or credit card for payment to fill an empty tank since I was behind in payments and he didn't have the authority, ability or discretion to accept payments. It was on the weekend in winter and not pleasant to spend several days without heat. I stayed with Dead River propane until the driver refused to fill the tank when he said I had an illegal match lit oven. Rather than disconnect the stove he shut off delivery leaving me with no hot water or clothes dryer. It took me a few weeks to get hot water from a different propane provider. I can't recommend Dead River. Customer service leaves a lot to be desired.

ARC originally installed a Fujitsu mini-split system more than a year ago and, for the most part it…read morehas performed well. A few months ago, I had some siding done on the house and the last day at my house, one of the contractors put a sheet-rock screw through the power lead to one of the mini-splits. Unfortunately, it rendered all of the mini-splits inactive and I called ARC to fix. I was the one who discovered the screw through the wire so I told them what was, at least, the initial problem. ARC told me that I needed a licensed electrician to fix the power lead even though their installation tech (who's not an electrician) wired it in over a year ago. So I had to fix the wire before they'd even come out to my house. After I fixed the wire, they arrived late on a Friday when I wasn't even home and did some trouble-shooting. An hour and a half later they came to the conclusion that there were 3 blown fuses and left. 2-weeks and a couple of my phone calls later, they finally received the fuses and came back to my house to install them. My siding people also left some of the "line-hide" duct work off and ARC's guys attempted to put it back together. Two hours later, they finally gave up and said that the "wire-hide" had been modified and I might need some new pieces. So after 3.5 hours of labor I had a working AC but the "line-hide" duct-work, remains unfinished. ARC also charged me $24 for a truck-charge. Would this have been waived if they didn't bring their truck? To add insult to injury, the water heater that ARC installed at the same time as the AC system starting leaking around a "crimp" fitting. Apparently soldering is passe! Obviously they are choosing not fix the water heater under warranty either! I realize that a lot of this problem was not ARC's fault but what they did after the fact pisses me off. Can't fix a wire with a screw in it? Hour and half to find 3 blown fuses? 2-weeks to get these (highly specialized) fuses? 2 hours to figure out that the "line-hide" had been modified? How about some good will because the water heater is leaking through one of their lousy crimp fittings? Lastly, the service manager Scott, took two weeks to get back me and tell me "It is what it is". I'm paying the bill ($384) but they'll get no recommendation from me!

Very Veteran unfriendly when it comes to employment. They toss new sales people to the wolves and…read moreexpect a new person to have a 6 figure pipeline in under 90 days. Unrealistic expectations without the proper training and guidance.

The technician finally showed up after three appointments that they cancelled about a half hour…read morebefore the beginning of their time window. I really can't comment on the quality of their work as it won't show up until later, but he did spend a lot of time trying to sell me additional services, advising me that it would be $149 additional if I didn't sign up for it right away. He reminded me of a used car salesman. I ran into a friend who was familiar with them and he had a similar opinion. I would not hire them again. PS I could have done the work they did in about an hour if I was 20 years younger. It cost almost $400.

Well, 3 stars for an electrical service that charges $149 to come and give you an estimate, no…read morematter if you accept or pass on what their estimate will be. I contacted them using their webform, and unfortunately,.. before reading other reviews regarding this fee that they charge and ended up passing on using them when they contacted me. There's many other excellent electricians in the area that won't charge you a penny to come by and with no obligations to use them. That's the way we ended up going and we'll still have the excellence of service at a very competitive price. I'm sure Lloyd's is a great company and this review is not suggesting otherwise, but, do you want to spend $149 to end up not even using them? Lloyd's might consider a new policy for 2025, ..."your $149 estimate fee will be credited to your work", in-other-words, if you went with using Lloyd's, they would credit you that $149 back. Sadly, that is not their policy. Yet.

Decided I didn't want to use this service. Asked to be billed. DEMANDED that I give my credit card…read moreinformation or he'd call the cops. Told him again to bill me. Once again threatened with cops. Offered him $160 in CASH. Told me it was $180. Gave him the cash. He called me a fucking dyke. And then yells it at me. Basically stole my money and then proceeded to insult me. Would not, under any circumstances, suggest connecting with this person. Also threatened me with a law that didn't apply, so must not be the first time he's done something like this to a customer. Steer clear. ADDENDUM: Called the cops on me for harassment. Officer Carter, specifically. Threatened by a fucking dyke who doesn't have his address but he has mine‽ Christ on a cross.

I had a furnace issue that needed to be evaluated as soon as possible. Justin came through quickly…read moreand professionally. I will be using him for additional work on the immediate future.

My new refrigerator died after 6 months due to a faulty sensor. Upper Valley Appliance contacted…read morethe manufacturer on my behalf and was able to provide me a loaner refrigerator until the repair was made. This service would not be offered by a big box store.

Recently the guys replaced our refrigerator in Norwich, VT. Not only were they able to get our…read moredesired model two months earlier than Home Depot or Lowes, but they delivered the same day it arrived at their warehouse. The delivery team was professional and courteous, taking away the old fridge and installing the new one, taking all the plastic and cardboard with them. They made sure it fit, worked, and got it level (no easy job in this 120-yr old house!). Thanks so much! We will absolutely call them again for our next appliance.

Horizon Plumbing & Heating recently completed repairs on my boiler. Jason Foster and his crew…read moreinstalled a new water feeder valve and pump. They also repaired my boiler's vent tube and installed a cap, so the vent whistle works and things are now up to code. Everything looks great and works perfectly. Jason and his crew were very polite and professional, and they explained everything that they were doing throughout the process. They were punctual and completed work in a timely manner. They also kept everything neat and clean. Best of all, the finished cost was exactly what I had been quoted in the estimate. And the price was very reasonable. Horizon Plumbing & Heating came in at a much lower cost than other estimates I received. They did an exceptional job. I highly recommend Horizon Plumbing & Heating and Jason Foster.

Jason Foster and his crew are wonderful! All were both…read moreprofessional and friendly. Both of the times I have called Horizon they went above and beyond what I expected. 5 stars isn't enough.